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Director Guest Service Jobs in Riverside, CA (NOW HIRING)

Corner Bakery

Guest Service Attendant

Chino Hills, CA · On-site

Guest Service Attendant • Provide Legendary Service to guests in the dining room by being the ... Essential Functions: • Greet every guest with a smile, greeting and to help direct them to kiosk ...

Corner Bakery

Guest Service Attendant

Irvine, CA · On-site

Guest Service Attendant • Provide Legendary Service to guests in the dining room by being the ... Essential Functions: • Greet every guest with a smile, greeting and to help direct them to kiosk ...

Corner Bakery

Guest Service Attendant

Lake Forest, CA · On-site

Guest Service Attendant • Provide Legendary Service to guests in the dining room by being the ... Essential Functions: • Greet every guest with a smile, greeting and to help direct them to kiosk ...

Corner Bakery

Guest Service Attendant

Santa Ana, CA · On-site

Guest Service Attendant • Provide Legendary Service to guests in the dining room by being the ... Essential Functions: • Greet every guest with a smile, greeting and to help direct them to kiosk ...

Corner Bakery

Guest Service Attendant

Irvine, CA · On-site

Guest Service Attendant • Provide Legendary Service to guests in the dining room by being the ... Essential Functions: • Greet every guest with a smile, greeting and to help direct them to kiosk ...

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All JobsGuest Service JobsDirector Guest Service JobsDirector Guest Service Jobs in Riverside, CA

Director Guest Service information

See Riverside, CA salary details

$36.5K

$83.8K

$119.5K

How much do director guest service jobs pay per year?

As of Jul 17, 2026, the average yearly pay for director guest service in Riverside, CA is $83,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $102,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Guest Service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a Director of Guest Service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a Director of Guest Service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What job categories do people searching Director Guest Service jobs in Riverside, CA look for? The top searched job categories for Director Guest Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Director Guest Service jobs? Cities near Riverside, CA with the most Director Guest Service job openings:
Director Guest Service jobs near you

Guest Service Agent

Lake Forest SpringHill Suites by Marriott

Lake Forest, CA • On-site

$17 - $20/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description


Guest Service Agent/Front Desk Agent

Full Time & Part Time Opportunities Available!


Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!

What We Offer:

  • Career advancement opportunities
  • Employee discounts
  • Competitive pay
  • Daily Pay
  • Flexible work schedule
  • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
  • Paid vacation

SUMMARY

Accommodates guests of the hotel by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Greets, registers, and assigns rooms to guests

• Handles confidential information, including guest records, with a high degree of integrity

• Promptly and effectively deals with guest requests and complaints

• Answers and routes calls as appropriate; takes guest messages with accuracy

• Responsible for cash drawer contents and transactions during shift

• Maintains accurate records including cash flows, registration card, reservation cards, and property walks

• Assists with sales and marketing efforts as directed by the General Manager

• Offers and properly handles requests for wake-up calls

• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean

• Ensures common area/lobby is clean

• Performs laundry functions as directed

• All other duties as assigned


What we are looking for:

  • 0 – 1+ year of customer service experience
  • Passionate about hospitality and creating an exceptional guest experience.
  • Ability to handle confidential information, including guest records, with a high degree of integrity.
  • Ability to answer and route calls as appropriate; takes guest messages with accuracy.
  • All other duties as assigned.
  • High School degree or better