Director Government Operations Jobs in Raleigh, NC

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

• EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
• BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. 
• SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military. 
• SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

ABOUT THIS ROLE

The Representative, NC State Government Sales is responsible for driving sustainable sales growth by developing and maintaining strong customer relationships, proactively identifying new business opportunities, promoting company products and programs, and serving as a trusted liaison between customers and LC Industries to ensure customer satisfaction and long-term revenue generation. Conduct sales calls to current and potential customers.  Perform customer liaison duties i.e., maintaining continual contact with current customers to ensure continual sales.  Communicate promotions, sales, and incentives to build additional sales with current customers.  Relay potential or current client issues to Director of Sales.

LOCATION AND SCHEDULE

Durham, NC- Hybrid or Remote

Monday-Friday 7:30 AM – 4 PM

Some travel required within North Carolina

KEY RESPONSIBILITIES

• Responsible for growing sales for specific named accounts, within assigned North Carolina state agencies, departments, and eligible entities through the State Use Program and NC Alliance partnerships
• Promote and sell a broad portfolio of products and services offered through the Alliance and participating agencies.
• Act proactively to create opportunities for new business with existing customers.
• Apply prospecting and sales methodologies to identify and connect with qualified customers through cold calling.
• Represent alliance product and service offering at state procurement trade shows.
• Work collaboratively with Sales to determine when/how new products or promotions should be introduced.
• Build and maintain strong working relationships with state agency personnel, procurement teams, and key decision-makers.
• Identify and develop new sales opportunities within North Carolina departments and agencies while expanding existing customer relationships.
• Serve as a trusted resource to customers by understanding agency needs and recommending appropriate products and service solutions.
• Collaborate with Alliance partners and internal teams to coordinate sales efforts, introduce new offerings, and support statewide initiatives.
• Prepare customer quotes and proposals based on agency specifications and procurement requirements.
• Maintain continual communication with customers to ensure high levels of satisfaction and identify future sales opportunities.
• Assist customers with product and service information, order status, and issue resolution to support a positive customer experience.
• Work collaboratively with customer service, operations, and Alliance partners to troubleshoot concerns and deliver successful outcomes.
• Maintain and manage sales activity reports, customer data, and pipeline information.
• Participate in outreach, presentations, vendor events, and customer meetings as needed to support sales growth and awareness of the State Use Program.
• Stay informed on State Use Program requirements, state procurement processes, and Alliance product and service capabilities.
• Travel within North Carolina as needed to support customer engagement, relationship building, and sales activities.
• Implementing varying sales techniques as needed.
• Develop and manage reports on sales data.
• Maintain a strong, measurable level of customer satisfaction.
• Responsible for creating quotes from customers specifications.
• Troubleshooting issues through internal departments to create positive outcomes.
• Maintain continual communication with Director of Sales and Customer Service as to customer satisfaction level.
• Order look-up and entry if needed.
• Calling current customers to measure customer satisfaction and keep lines of communication open for further sale opportunities.
• Other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED Required.
• College degree (Associate’s or Bachelor’s) in relevant field, or equivalent Military experience preferred.
• 1 to 3 years experience in Customer Service and Inside or Outside Sales.
• Must be able to establish and maintain rapport with all co-workers, customers and vendors.
• Must have the ability to communicate professionally and effectively, both verbally and in written form.
• Working knowledge of Microsoft Suite (PowerPoint, Word, Excel and Outlook).
• Experience using a CRM systems is a plus.

Why LCI?

• Purpose-driven company driven by principles, not profit
• Reach your highest potential: upward mobility, rewarded through hard work
• Competitive salary and compensation
• Basic Life Insurance at no cost to the employee
• 401(k) with match and Surplus-Sharing Plans
• Health, Dental, and Vision Insurance
• Ten paid holidays annually
• Paid Time Off (PTO)
• On-site Health and Wellness program
• Employee Assistance Program (EAP)