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Director Front Office Jobs in Decatur, GA (NOW HIRING)

Hyatt

Front Office Host

Atlanta, GA · On-site

$15.75 - $19.25/hr

Front Office associates are responsible for the guest registration process and communication of ... This highly visible role gives opportunity for casual conversation and has a direct impact on ...

Endorse Infinity

Front Office Representative

Atlanta, GA

$39K - $51K/yr

Front Office Representative Company: Endorse Infinity Location: Atlanta, GA Salary: $39,000 - $51 ... Manage incoming calls and direct them to the appropriate departments or personnel. * Schedule and ...

SENTA

Front Office Coordinator

Marietta, GA

$15.25 - $19.75/hr

Position Summary The Front Office Coordinator at SENTA Partners serves as the first point of ... Answer incoming phone calls, respond to inquiries, and direct calls as needed. * Collect and verify ...

SENTA Partners

Front Office Coordinator

Marietta, GA · On-site

$10 - $20/hr

Position Summary The Front Office Coordinator at SENTA Partners serves as the first point of ... Answer incoming phone calls, respond to inquiries, and direct calls as needed. * Collect and verify ...

SENTA Partners

Front Office Coordinator

Marietta, GA · On-site

$15 - $19.50/hr

Position Summary The Front Office Coordinator at SENTA Partners serves as the first point of ... Answer incoming phone calls, respond to inquiries, and direct calls as needed. * Collect and verify ...

Hyatt

Front Office Host

Atlanta, GA · On-site

$15.75 - $19.25/hr

Front Office associates are responsible for the guest registration process and communication of ... This highly visible role gives opportunity for casual conversation and has a direct impact on ...

Peachtree Group

Front Office Supervisor

Kennesaw, GA · On-site

Front Office Supervisor The Front Office Supervisor supervises guest services team members to ... Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team ...

Thomas Eye Group

Front Office Associate

Peachtree Corners, GA · On-site

$15.25 - $18.25/hr

Front Office Associate Gwinnett - Duluth, GA 30097 Overview Position Type Full Time Job Shift Day ... Answer phone calls, direct inquiries, and provide information as needed. * Ensure patient forms are ...

Hyatt

Front Office Supervisor

Atlanta, GA · On-site

... interviewing Front Office Supervisors lead the agents who are responsible for the guest ... This highly visible role gives opportunity for casual conversation and has a direct impact on ...

DeKalb Community Service

Front Office Assistant

Decatur, GA · On-site

$15.50 - $20.25/hr

... more than 400 direct-care and support staff. If you are passionate about driving change in ... The Front Office Assistant serves as the first level of contact for the client experience ensuring ...

Advanced Urology Center

Front Office Coordinator

Marietta, GA · On-site

$15.50 - $20.25/hr

The Front Office Coordinator role is fluid and versatile with progressively increasing responsibilities including helping direct efficiencies and maintaining high standards for EMR documentation.

Advanced Urology Center

Front Office Coordinator

Marietta, GA · On-site

$15.50 - $20.25/hr

The Front Office Coordinator role is fluid and versatile with progressively increasing responsibilities including helping direct efficiencies and maintaining high standards for EMR documentation.

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Director Front Office information

See Decatur, GA salary details

$37.6K

$79K

$128.9K

How much do director front office jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director front office in Decatur, GA is $78,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $87,900.00 per year, depending on experience, location, and employer.

What does a director front office do?

A Director of Front Office oversees the daily operations of the front office department in a hotel or hospitality setting. This role involves managing front desk staff, ensuring excellent guest service, coordinating with other departments, and handling guest complaints or special requests. The Director is also responsible for budgeting, scheduling, and implementing policies to improve efficiency and guest satisfaction. They play a key role in training staff and maintaining high standards of professionalism and hospitality.

What are the key skills and qualifications needed to thrive as a director front office?

To thrive as a Director Front Office, you need strong leadership, hospitality management experience, and a relevant degree or equivalent work background. Familiarity with property management systems (PMS), reservation platforms, and guest service software is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to motivate teams are standout soft skills in this role. These competencies are essential for ensuring seamless guest experiences, operational efficiency, and effective team coordination in a dynamic hospitality environment.

What are some common challenges faced by a director front office, and how can they be addressed?

A Director Front Office often encounters challenges such as maintaining high guest satisfaction during peak periods, managing a diverse team, and ensuring seamless coordination with other departments like housekeeping and maintenance. Effective communication, proactive staff training, and embracing technology for reservations and guest management can help address these challenges. Building strong relationships with team members and fostering a collaborative environment also play a key role in overcoming daily operational hurdles.

What is the difference between Director Front Office vs Front Office Manager?

AspectDirector Front OfficeFront Office Manager
ResponsibilitiesOversees entire front office operations, sets strategic goals, manages multiple departmentsManages daily front desk operations, supervises staff, ensures guest satisfaction
CredentialsTypically requires extensive hospitality experience, leadership skills, possibly a degree in hospitality managementExperience in front desk or guest services, hospitality certifications often preferred
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, customer service-focused, hands-on management

The main difference between a Director Front Office and a Front Office Manager lies in scope and responsibilities. The Director Front Office holds a strategic, leadership role overseeing multiple departments and setting long-term goals, while the Front Office Manager focuses on daily operations and guest interactions. Both roles require hospitality experience, but the Director position typically demands more extensive leadership credentials and strategic planning skills.

What are the most commonly searched types of Front Office jobs in Decatur, GA? The most popular types of Front Office jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Front Office jobs? Cities near Decatur, GA with the most Director Front Office job openings:
Director Front Office jobs near you

PHO - Assistant Director of Front Office

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix

Atlanta, GA • On-site

Full-time

Posted 11 days ago

Job description

About Company:

Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected.

Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location.

A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity.

About the Role:

The PHO - Assistant Director of Front Office plays a pivotal role in ensuring the seamless operation of the front office department within the hospitality environment. This position is responsible for supporting the Director of Front Office in managing daily activities, optimizing guest services, and maintaining high standards of customer satisfaction. The role involves coordinating front desk operations, supervising staff, and implementing policies that enhance operational efficiency and guest experience. The Assistant Director will also collaborate with other departments to ensure smooth communication and service delivery across the property. Ultimately, this position contributes significantly to the overall success and reputation of the accommodation facility by fostering a welcoming and professional atmosphere for all guests.

Minimum Qualifications:

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 3 years of experience in front office operations within the hospitality industry.
  • Proven experience in a supervisory or assistant management role in a hotel or accommodation setting.
  • Strong knowledge of front office software systems and property management systems (PMS).
  • Excellent communication and interpersonal skills with a customer-focused approach.

Preferred Qualifications:

  • Certification in Hospitality Management or related professional credentials.
  • Experience working in a large-scale hotel or resort environment.
  • Familiarity with revenue management and guest loyalty programs.
  • Proficiency in multiple languages to support diverse guest populations.
  • Advanced skills in data analysis and reporting tools.

Responsibilities:

  • Assist in overseeing daily front office operations including guest check-in/check-out, reservations, and concierge services.
  • Supervise, train, and motivate front office staff to deliver exceptional customer service and maintain operational standards.
  • Manage guest relations by promptly addressing inquiries, concerns, and special requests to ensure guest satisfaction.
  • Coordinate with housekeeping, maintenance, and other departments to ensure timely room availability and service quality.
  • Monitor front office financial transactions, including billing and cash handling, ensuring accuracy and compliance with company policies.
  • Implement and maintain front office procedures and standards in alignment with organizational goals.
  • Prepare reports on front office performance metrics and assist in budgeting and forecasting activities.
  • Support the Director of Front Office in strategic planning and execution of initiatives to improve guest experience and operational efficiency.

Skills:

The required skills are utilized daily to manage and optimize front office operations, ensuring that guest interactions are handled efficiently and professionally. Strong leadership and communication skills enable the Assistant Director to effectively supervise and develop front office staff, fostering a collaborative and service-oriented team environment. Proficiency with front office and property management software is essential for managing reservations, billing, and reporting tasks accurately. Customer service skills are critical for resolving guest issues promptly and maintaining high satisfaction levels. Preferred skills such as multilingual abilities and data analysis enhance the role by enabling better guest communication and informed decision-making to improve operational performance.