Director Franchise Operations Jobs in Michigan (NOW HIRING)

Build a Bigger, Better, Bolder Future:

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission:

In this role, you will provide support to franchise or company operations through direction of training programs and ensuring implementation in the store community.Serves as a training leader for operations and conducts advance classes.Supports strategic vision by creating a training strategy that enables the growth of regions, franchisees, operations training managers and company field staff. You will evaluate the effectiveness of implementation plans and modifies plans when necessary. Provide support to new store openings and conversions when necessary. Communicate changes in policy to trainers and management.

How You'll Make an Impact:

• Performs analysis of operational needs and develops or localizes curriculum in alignment with enterprise training standards, ensuring relevance for regional markets.
• Oversee the training of new and existing franchisees, ensuring execution aligns to enterprise training standards and program design.
• Maintains a keen understanding of training trends,developmentand best practices within thequick service restaurantindustry byidentifyandassessingfuture training needs for both soft and hard skills for therespectiveregional markets.
• Applies defined tools, metrics, and reporting frameworks tomonitortraining program effectiveness and recommend improvements.
• Executes training initiatives across regions, ensuring consistent implementation, adoption, and adherence to enterprise standards.
• Visitsfranchise or companyrestaurants evaluating the overall training program and effectiveness of the training materials and needs for training.
• Working closely withoperationsto implementand testnew systems, processes, and proceduresforrestaurantoperations.
• Conduct roll-out meetings for new products and/or processes and develops and presents training workshopsat franchisee meetings, company rallies, annual regionalconventionsand business conferences.
• Oversee andmonitorsthe mandated training associated with federal,stateor local laws (OSHA,sanitationetc.).
• Ensuresteamis supportingcorporate colleague training and development programs.
• Develop,implementand ensure operationstrainingsmanagers are performing thecertifiedtrainingrestaurantprogramsfor their regionalmarkets.
• Develop,implementand ensure operationstrainingsmanagers areperforminglocal markettrainingmanagerprogramsfor franchiseesand companyrestaurants.
• Cascading ofgoals for the workgroup, developing organizationalcapabilityand modeling how the organization works together.
• Leads and develops training managers and frontline training teams, including hiring, coaching, performance management, and capability building.
• Identifyand communicate key responsibilities and practices to ensure the organization promotes a healthy attitude, confidence inleadershipand teamwork to achieve business results. Successfullyhandles colleaguecoaching,developmentand performance management.
• Supports the implementation of company programs to ensure the success of the Company.

Who You Are:

• Bachelor's degree in business, Training and Development, or related field, or equivalent professional experience.
• Experience implementing training programs across multiple locations or regions, including measuring effectiveness using defined metrics (e.g., operational KPIs, adoption rates, or performance improvements)
• Minimum6+ years of experience in training, operations, or a related field, with progressive responsibility.
• Minimum3+ years of experience leading teams, with direct responsibility for hiring, coaching, performance management, and development.
• Hands-on experience designing, adapting, and delivering training content to operational or frontline teams.
• Experience partnering with cross-functional stakeholders (e.g., Operations, HR) to implement training initiatives and address performance gaps.
• Experience using data, reporting, or metrics to evaluate training effectiveness and drive improvements.
• Strong communicationand facilitation skills, including experience presenting to diverse operational audiences.
• Experience managing training-related budgets, travel, or program costs is preferred but notrequired.

Where You'll Work:

• Works in a normal office or home-office environment, as well as restaurant environments.

• Ability to travel domestically and internationally 50% of time and the ability to secure and maintain necessary passport/visas/government documentationrequiredto do so.
• This position requires extensivetravelby airplane and/or automobile/train to and within various developed and developing markets.
• Requires the ability to move, lift, or carry equipment or materials up to 55lbs.

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All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc.

Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

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