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Director Fixed Operations Jobs in Florida (NOW HIRING)

Tanger

Operations Director - Palm Beach

Palm Beach, FL · On-site

The Operations Director will create and maintain a First Choice Shopping destination, ensure ... Actively participate and maximize in profit center performance related to Short Term Leasing, Fixed ...

Tanger

Operations Director - Palm Beach

Palm Beach, FL · On-site

The Operations Director will create and maintain a First Choice Shopping destination, ensure ... Actively participate and maximize in profit center performance related to Short Term Leasing, Fixed ...

Graybar Electric Company

Director of Operations

Tampa, FL · On-site

$112 - $136/hr

The Director of Operations assists the District Vice President in the management of all operations ... Graybar offers a Fixed and Variable Rate (FAVR) reimbursement program to support eligible drivers.

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All JobsFixed Operations JobsDirector Fixed Operations JobsDirector Fixed Operations Jobs in Florida

Director Fixed Operations information

See Florida salary details

$25.4K

$80.5K

$134.1K

How much do director fixed operations jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director fixed operations in Florida is $80,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $101,300.00 per year, depending on experience, location, and employer.

What is a director fixed operations?

A Director of Fixed Operations oversees a dealership's service, parts, and body shop departments, ensuring efficiency, profitability, and customer satisfaction. They develop and implement processes to improve service quality, manage department budgets, and optimize inventory control. Additionally, they train and lead staff, monitor performance metrics, and collaborate with other departments to enhance overall dealership operations. Their goal is to maximize revenue while maintaining high levels of customer service and operational efficiency.

What are the primary responsibilities of a director fixed operations in an automotive dealership?

As a Director Fixed Operations, you are responsible for overseeing all aspects of the service, parts, and body shop departments to ensure profitability and customer satisfaction. Your daily tasks may include monitoring departmental performance metrics, mentoring managers and staff, implementing process improvements, and coordinating with sales and finance departments to create a seamless customer experience. You will also develop strategies to increase sales, control expenses, and maintain strong relationships with vendors and manufacturers. This pivotal role often involves problem-solving and proactive leadership to address operational challenges and drive team success.

What are the key skills and qualifications needed to thrive in the director fixed operations position, and why are they important?

To thrive as a Director Fixed Operations, you need in-depth knowledge of service, parts, and collision center operations, typically supported by experience in automotive dealership management and a relevant bachelor's degree. Familiarity with dealership management systems (DMS), inventory management software, and certifications such as ASE or OEM credentials are often required. Strong leadership, analytical thinking, and effective communication are vital soft skills that set successful candidates apart. These skills ensure efficient service department operations, high customer satisfaction, and the achievement of profitability targets in a competitive automotive environment.

What are the most commonly searched types of Fixed Operations jobs in Florida?

The most popular types of Fixed Operations jobs in Florida are:

What are popular job titles related to Director Fixed Operations jobs in Florida?

For Director Fixed Operations jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Director Fixed Operations jobs in Florida look for?

The top searched job categories for Director Fixed Operations jobs in Florida are:

What cities in Florida are hiring for Director Fixed Operations jobs?

Cities in Florida with the most Director Fixed Operations job openings:

Director Fixed Operations jobs near you
Infographic showing various Director Fixed Operations job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $80,469 per year, or $38.7 per hour.

Service Business Development Manager

Mercedes-Benz of Palm Beach

West Palm Beach, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Job Summary

New Country Motor Car Group is seeking a Service Business Development Manager to join our dynamic team to provide a luxury experience to our Service customers!

This is a critical leadership role responsible for leading and developing our Service Business Development Center (BDC) team to drive service department appointment growth, customer retention and the overall customer experience and satisfaction. You will oversee daily operations, client outreach, lead management, team performance and analyze data to optimize appointment volume and shop capacity.

Benefits

  • Competitive Pay - (Insert Pay Range)
  • Performance-Based Bonuses
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) Retirement Plan
  • Short- and Long-Term Disability
  • PTO & Sick Leave
  • Paid Training & Professional Development
  • Employee Discounts

Responsibilities

  • Team Leadership: Recruit, train, and coach BDC agents on the handling of inbound and outbound calls, lead management, and handling customers objections.
    • Supervise BDC agents provides daily guidance, performance feedback, and motivation to achieve daily goals.
    • Establish and monitor key performance indicators (KPIs) to include lead conversion, appointment show rate and retention metrics.
    • Conduct regular performance reviews.
    • Coordinate training to enhance lead conversion, communication skills as well as customer experience.
    • Maintain a positive and professional team culture.
  • Outreach Strategy: Strategically direct outbound call, text, and email campaigns with a focus on process optimization. Manage inbound internet leads, phone calls, and website requests while converting these leads to booked service appointments.
  • Lead Management: A primary duty involves acquiring, developing, and implementing a comprehensive process of generating high-quality leads through outbound calls, texts, and email.
    • This includes establishing response time standards, scripts, lists and campaigns.
    • Monitor and manage lead distribution to guarantee that no opportunity is missed.
    • Analyze data to identify trends and make recommendations for improving lead generation and conversion.
  • Onboarding & Training: Facilitate ongoing training sessions, new hire orientation, personalized coaching plans, software systems utilization, and effective lead management.
  • Performance Analysis: Monitor KPI’s and service metrics such as closing rates, appointments set, appointment show rates, transaction values, and customer retention.
    • Analyze these areas to identify skill gaps, future training needs, and specific areas of improvement.
    • Listen to agent calls and coach on call quality.
    • Regular performance audits.
  • Fixed Operations Strategy & Collaboration: Communicate with General Managers and Service Managers across all stores to align initiatives, shop capacity utilization, and department profitability.
    • Conduct monthly meetings with each locations GM & SM on key metrics, performance, phone data, and industry changes.
    • Discuss Appointment volume, shop capacity, monthly campaigns, and action plans for improvement.

Qualifications

  • Proven experience in automotive service operations, BDC management, or fixed operations preferred.
  • Proven leadership skills with the ability to motivate, build trust, and drive compliance with company standards across all levels of dealership staff.
  • Solid experience in leading a service BDC team in an automotive dealership environment.
  • Strong understanding of automotive maintenance schedules and repair processes
  • Experience building and implementing scalable processes and systems.
  • Strong background in KPI development, performance tracking, and accountability structures
  • Exceptional communication skills with the ability to defuse tense customer situations.
  • High accountability mindset with a focus on results and exceeding targets
  • Time management and multitasking skills in a fast-paced environment
  • Proficient technology skills with CRM and DMS and Manufacturers software
  • Team player with collaborative attitude

About Us

New Country Motor Car Group is one of the largest independent auto groups in the United States.   We are a family owned and operated company who has built success on the foundation of investing in our people to facilitate growth and a rewarding work environment. We represent some of the most respected luxury automotive manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, Virginia, and Florida. We carry a wide variety of brands which include Ferrari, Porsche, BMW, Audi, Mercedes-Benz, Jaguar, Land Rover, Lexus, MINI, and Toyota.

Annual Compensation Range: $130,000 - $150,00

New Country Motor Car Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.