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Director Customer Jobs in Michigan (NOW HIRING)

DRiV

Systems Support Manager

Southfield, MI

Director, Customer Experience and Master Data Position Summary: This position leads EDI, Drivparts/Drivdirect, & SAP system changes and fixes; along with responsibility for understanding, updating ...

J.D. Power

Client Manager

Troy, MI · On-site

$126K - $130K/yr

Managing Director, Customer Success The Role: As aClient Managerin theOEM Customer Success organization, you will act as adata analystlead and trusted advisor forone of our clients, working with one ...

DRiV

Systems Support Manager

Southfield, MI · On-site

Director, Customer Experience and Master Data Position Summary: This position leads EDI, Drivparts/Drivdirect, & SAP system changes and fixes; along with responsibility for understanding, updating ...

Envista

Customer Service Representative

Ann Arbor, MI · On-site

$21.60 - $26.40/hr

Explain clinical procedures and help direct customers to online resources * Resolve issues and troubleshoot technical problems * Deliver information about a company's offerings * Provide proactive ...

enVista

Customer Service Representative

Ann Arbor, MI · On-site

$21.60 - $26.40/hr

Explain clinical procedures and help direct customers to online resources * Resolve issues and troubleshoot technical problems * Deliver information about a company's offerings * Provide proactive ...

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Showing results 21-40

All JobsCustomer JobsDirector Customer JobsDirector Customer Jobs in Michigan

Director Customer information

See Michigan salary details

$34K

$107.5K

$171.3K

How much do director customer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director customer in Michigan is $107,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $128,600.00 per year, depending on experience, location, and employer.

What does a director customer do?

A Director of Customer, often referred to as Director of Customer Experience or Director of Customer Success, is responsible for overseeing the strategies and teams that manage customer interactions and satisfaction. They work to ensure that customers have a positive experience with the company's products or services, addressing concerns, improving processes, and driving customer loyalty. This role typically involves collaborating with various departments, analyzing customer feedback, and implementing initiatives to enhance the overall customer journey. The Director of Customer plays a key role in shaping company policies to foster retention and long-term relationships.

What are the key skills and qualifications needed to thrive as a director customer?

To thrive as a Director of Customer, you need a strong background in customer experience management, leadership, and strategic planning, often supported by a relevant degree and prior management experience. Familiarity with CRM systems, customer analytics platforms, and performance measurement tools is essential. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for driving customer satisfaction and leading cross-functional teams. These competencies ensure the organization consistently delivers excellent customer experiences, fosters loyalty, and achieves business growth.

How does a director customer typically collaborate with other departments to improve the customer experience?

A Director of Customer works cross-functionally with teams such as sales, product development, marketing, and support to ensure that the customer's voice is represented in key decisions. Regular meetings and feedback sessions help align strategies and address pain points identified through customer data or frontline feedback. By fostering open communication and shared goals, the Director helps drive initiatives that enhance satisfaction, streamline processes, and create a consistent customer journey across all touchpoints.

What are the most commonly searched types of Customer jobs in Michigan?

The most popular types of Customer jobs in Michigan are:

What cities in Michigan are hiring for Director Customer jobs?

Cities in Michigan with the most Director Customer job openings:

Director Customer jobs near you
Infographic showing various Director Customer job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $107,501 per year, or $51.7 per hour.

Director-New Ventures & Service Business Incubation

ALPS ALPINE

Auburn Hills, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Build and manage a portfolio of new service business opportunities aligned with strategic priorities.

  • Lead customer discovery, validate customer problems, and determine appropriate business models.

  • Define, launch, and oversee pilot projects, including establishing success criteria, securing resources, and tracking performance.

Job description

Key Responsibilities
New Venture Pipeline and Opportunity Creation
  • Build and manage a portfolio of new service business opportunities aligned with the Business Unit's strategic priorities.
  • Create original business concepts and actively source ideas from employees, customers, technology partners, startups, industry experts, and external ecosystems.
  • Translate market trends, customer problems, company capabilities, and emerging technologies into specific and actionable business opportunities.
  • Establish a repeatable process for collecting, evaluating, prioritizing, and advancing new business ideas.
  • Maintain a balanced venture pipeline across near-term, adjacent, and longer-term opportunities.
Opportunity Assessment and Prioritization
  • Develop and apply a disciplined evaluation framework covering customer need, willingness to pay, market potential, strategic fit, competitive advantage, technical feasibility, operational feasibility, regulatory risk, required investment, and potential profitability.
  • Build initial business cases, including revenue models, cost structures, unit economics, investment requirements, partner economics, and scalability assumptions.
  • Identify the most critical assumptions and risks that must be validated before additional investment is approved.
  • Recommend which opportunities should advance to testing, be revised, remain on hold, or be stopped.
  • Present clear investment recommendations to the Executive Director and other senior management stakeholders.
Customer Discovery and Business Model Validation
  • Lead direct customer discovery, including interviews, surveys, field observation, prototype feedback, pricing tests, and willingness-to-pay studies.
  • Validate the customer problem before committing significant resources to a solution.
  • Determine the most appropriate business model, including subscription, transaction, membership, marketplace, B2B, B2B2C, revenue-share, outcome-based, or partner-sponsored models.
  • Evaluate customer acquisition channels, retention drivers, service delivery requirements, and recurring-revenue potential.
  • Convert customer and partner feedback into specific changes to the value proposition and business model.
Pilot and Test Business Execution
  • Define the scope, budget, timeline, success criteria, failure criteria, and decision gates for each test business.
  • Assume leadership of selected projects that may already be in customer validation, pilot, or test-marketing stages at the time of hire.
  • Launch new minimum viable services, prototypes, test-marketing programs, and commercial pilots.
  • Lead cross-functional pilot teams involving product, engineering, software, data, sales, marketing, finance, legal, customer support, and operations.
  • Secure the internal and external resources required to launch and operate each test business.
  • Establish operating processes that allow the team to test the complete customer experience, rather than only the underlying technology.
  • Resolve execution barriers and keep pilots moving toward defined learning and decision milestones.
Performance Measurement and Decision-Making
  • Establish measurable KPIs before each pilot begins.
  • Track customer engagement, conversion, willingness to pay, retention, service utilization, partner participation, operational performance, unit economics, and scalability.
  • Separate actual market evidence from assumptions, enthusiasm, or internal opinion.
  • Determine, within an agreed test period, whether each venture should be scaled, modified, retested, paused, or discontinued.
  • Prepare concise and fact-based Go, Pivot, or Stop recommendations for the Executive Director.
  • Ensure that unsuccessful concepts are closed quickly and constructively, with key learning captured for future ventures.
Commercialization and Business Scale-Up
  • Create an investment-grade commercialization plan for validated opportunities.
  • Define the go-to-market strategy, operating model, organizational requirements, technology roadmap, partner ecosystem, financial plan, and implementation milestones.
  • Secure executive approval and funding for commercialization.
  • Lead the transition from pilot or test marketing into a fully operating commercial business.
  • Establish the leadership, organizational structure, processes, and performance management system required for scale.
  • Determine when a validated venture should remain within the incubation team, transition to an existing organization, or become a dedicated new business operation.
Budget, Organization, and Resource Management
  • Own and manage the approved new business development and pilot budget.
  • Allocate resources across projects based on strategic priority, market evidence, risk, and commercial potential.
  • Lead an initial team consisting of two direct reports, with support and oversight from the Deputy to the Executive Director.
  • Recruit additional employees, contractors, specialists, or external partners as required to build and scale new businesses.
  • Develop staffing and organizational plans for ventures moving from test marketing into commercial operation.
  • Maintain appropriate financial controls and provide regular budget and investment updates to management.
Partner and Ecosystem Development
  • Identify and recruit strategic partners needed to complete the customer value proposition.
  • Develop relationships with technology providers, service operators, distributors, retailers, insurers, dealers, consumer platforms, and other potential ecosystem participants.
  • Structure pilot agreements and commercial models that appropriately allocate risk, investment, data rights, revenue, and future upside.
  • Lead commercial negotiations in cooperation with legal, finance, procurement, and executive stakeholders.
  • Validate that partners receive sufficient economic and operational value to support long-term participation.
Leadership and Venture-Building Capability
  • Build and lead small, high-performing, cross-functional venture teams.
  • Create a working environment that combines entrepreneurial speed with appropriate corporate governance.
  • Coach team members in customer discovery, experimentation, business modeling, financial analysis, and evidence-based decision-making.
  • Build a repeatable venture incubation playbook for use across future service business initiatives.
  • Communicate progress, risks, learning, financial requirements, and decisions clearly to senior executives.
  • Serve as a champion for service-led and recurring-revenue business models across the organization.
Required Qualifications
  • Ten or more years of experience in new business development, venture building, business incubation, startup operations, service business development, general management, or a related field.
  • Five or more years of leadership experience involving cross-functional teams and complex business initiatives.
  • Demonstrated experience taking at least one new service, platform, product, or business model from concept through market validation and commercial launch.
  • Direct experience designing and operating pilot programs or test businesses.
  • Strong experience in customer discovery, value proposition testing, pricing validation, and Go, Pivot, or Stop decision-making.
  • Strong working knowledge of revenue models, unit economics, budgeting, financial forecasting, investment cases, and P&L fundamentals.
  • Experience managing budgets and allocating resources across multiple projects.
  • Experience building teams and recruiting employees or external specialists.
  • Ability to operate effectively in ambiguous situations without waiting for complete information or a fully established organization.
  • Experience working across technology, marketing, sales, operations, finance, and legal functions.
  • Strong partner development, negotiation, and senior stakeholder-management capabilities.
  • Ability to communicate complex business opportunities and recommendations clearly to executive management.
  • Bachelor's degree or equivalent professional experience.
Preferred Qualifications
  • Hands-on experience developing, testing, and launching new business or service concepts within a startup, early-stage business, or corporate innovation environment.
  • Experience building service-based, subscription, membership, digital platform, or B2B2C businesses.
  • Experience leading customer validation, pilot programs, or test-marketing initiatives.
  • Experience supporting the transition of a validated concept toward commercial launch.
  • Strong working knowledge of P&L, unit economics, budgeting, and financial business cases.
  • Experience developing partnerships and working with external technology or service providers.
  • Experience working across both entrepreneurial and established corporate environments.
  • Automotive industry experience is beneficial but not required.
  • MBA or other advanced degree is preferred but not required.
Location and Travel
The preferred location for this position is Michigan, due to the need for close interaction with the Business Unit's leadership and operating teams. However, candidate capability and relevant experience will take priority over location. Highly qualified candidates located elsewhere in the United States may be considered for a remote working arrangement. The position will require regular travel to Michigan, partner locations, customer research sites, test markets, and other business locations as needed.
Summary of Benefits and EEO statement
Alps Alpine NA, Inc. offers competitive salaries with a great work environment. Our comprehensive employee benefits package includes:
  • PPO Health Benefits (medical/dental/vision) Effective on Start Date
  • 401(k) Retirement Plan with Company Match
  • Opportunity for Annual Bonuses
  • Generous PTO and Holiday Schedule
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Employee Product Purchase Discounts
  • Wellness Reimbursement Program
  • Life, AD&D, Short and Long-Term Disability Insurances

Alps Alpine NA, Inc. values its members as individuals and is committed to forming an energetic and attractive company where the quality of work is enhanced.
Alps Alpine North America, Inc. is an Equal Opportunity Employer. It is the policy of Alps Alpine NA, Inc. to consider all job applications on the basis of merit without regard to race, color, religion, gender, pregnancy, age, national origin, ancestry, marital status, veteran status, disability, medical condition, sexual orientation, or any other protected characteristic.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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