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Director Customer Success Manager Remote Jobs in Decatur, GA

Beacon Talent

Customer Solutions Director

Atlanta, GA · On-site +1

$172K - $188K/yr

S. (Remote) or major hub (hybrid optional) Type: Full-time Seniority: Mid-Senior (player/coach ... success, strategic account management, solutions consulting, engagement management, or similar.

Xylem

Director, Customer Vertical, Power

Acworth, GA · On-site +1

Manage critical accounts with responsibility for revenue, profit, and Voice of Customer (VOC ... Growth in rate of success for pursuit of opportunities in vertical market * Increased vertical ...

micro1 AI

Revenue Operations Manager - Remote

Atlanta, GA · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

micro1 AI

Accounts Receivable Manager - Remote

Atlanta, GA · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

Sangoma

Director of Marketing

Atlanta, GA · Remote

Director of Marketing - Remote US or Canada Sangoma is a global leader in business communications ... Collaborate closely with Sales, Channel Sales, Product Management, Customer Success, Revenue ...

Sangoma

Director of Marketing

Atlanta, GA · On-site +1

Director of Marketing - Remote US or Canada Sangoma is a global leader in business communications ... Collaborate closely with Sales, Channel Sales, Product Management, Customer Success, Revenue ...

Sangoma

Director of Marketing

Atlanta, GA · Remote

Director of Marketing - Remote US or Canada Sangoma is a global leader in business communications ... Collaborate closely with Sales, Channel Sales, Product Management, Customer Success, Revenue ...

bakelite

Account Manager - Remote

Atlanta, GA · Remote

Account Manager (Remote): The Impact You'll Have On The Organization and World * You'll provide ... You'll build customer relationships and will coordinate and implement effective market segment ...

bakelite

Account Manager - Remote

Atlanta, GA · Remote

Account Manager (Remote): The Impact You'll Have On The Organization and World * You'll provide ... You'll build customer relationships and will coordinate and implement effective market segment ...

bakelite

Account Manager - Remote

Atlanta, GA · Remote

Account Manager (Remote): The Impact You'll Have On The Organization and World * You'll provide ... You'll build customer relationships and will coordinate and implement effective market segment ...

bakelite

Account Manager - Remote

Atlanta, GA · Remote

Account Manager (Remote): The Impact You'll Have On The Organization and World * You'll provide ... You'll build customer relationships and will coordinate and implement effective market segment ...

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All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Decatur, GA

Director Customer Success Manager Remote information

See Decatur, GA salary details

$37.6K

$118.6K

$174.8K

How much do director customer success manager remote jobs pay per year?

As of Jul 14, 2026, the average yearly pay for director customer success manager remote in Decatur, GA is $118,561.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,200.00 and $142,100.00 per year, depending on experience, location, and employer.

How does a Director Customer Success Manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a Director Customer Success Manager (Remote)?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a Director Customer Success Manager in a remote setting, and why are they important?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.
What are the most commonly searched types of Customer Success Manager Remote jobs in Decatur, GA? The most popular types of Customer Success Manager Remote jobs in Decatur, GA are:
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Director Customer Success Manager Remote jobs near you

Customer Solutions Director

Beacon Talent

Atlanta, GA • On-site, Remote

$172K - $188K/yr

Full-time

Re-posted 10 days ago

Job description

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data)

Location: U.S. (Remote) or major hub (hybrid optional)
Type: Full-time
Seniority: Mid–Senior (player/coach)
Start: As soon as available

Beacon Talent is conducting a confidential search for a venture-backed technology company building an applied AI platform used by teams developing models in regulated, data-intensive environments (e.g., healthcare and adjacent domains). The platform helps customers evaluate performance, operationalize evidence, and streamline adoption with rigorous data workflows and domain-expert guidance.

The Opportunity

This role owns a portfolio of the company’s most strategic customers—many of whom are technical AI teams—ensuring projects launch smoothly, deliver measurable outcomes, and expand into long-term partnerships. You’ll sit at the intersection of customer success, program delivery, and product influence, partnering closely with Engineering, Data, Product, and Leadership.

What You’ll Do

Own high-stakes customer programs

  • Lead end-to-end delivery for complex, multi-workstream engagements—from kickoff through final readout and ongoing expansion.

  • Translate ambiguous customer needs into clear scopes, milestones, success metrics, and deliverables.

Run cross-functional execution (and jump in when needed)

  • Coordinate internal teams (Product, Data, Engineering, Operations) to hit timelines and quality bars.

  • Unblock execution, surface risks early, and drive resolution—occasionally getting hands-on with artifacts like analysis plans, evaluation summaries, or workflow specs.

Be the primary customer interface

  • Manage executive-level relationships and day-to-day stakeholders.

  • Set communication cadence, run steering check-ins, handle escalations, and ensure crisp alignment.

Convert insights into product leverage

  • Synthesize customer feedback into scalable improvements: repeatable processes, templates, playbooks, and product roadmap inputs.

  • Partner with Product to shape what becomes “standard” vs. bespoke.

Drive retention and growth

  • Own renewal readiness, account health, and expansion opportunities.

  • Identify upsell paths tied to value (new datasets, evaluation modules, workflow automation, added sites/teams, etc.).

What Success Looks Like (First 6–12 Months)

  • Customer programs are delivered on-time, with clear outcomes and high satisfaction.

  • You’ve built repeatable delivery motions that reduce rework and improve predictability.

  • Key accounts expand through renewals + additional scope, driven by demonstrated impact.

  • Internal teams feel you are a reliable “quarterback” who brings clarity, prioritization, and calm execution.

What You Bring (Required)

  • 6+ years in a client-facing role: customer success, strategic account management, solutions consulting, engagement management, or similar.

  • Demonstrated strength in program/project management across cross-functional technical teams.

  • Comfort working with complex data products (structured + unstructured; bonus for imaging, time-series, waveforms, or multimodal pipelines).

  • Ability to bridge technical and non-technical conversations—credible with ML/engineering and effective with senior executives.

  • Track record of driving retention and expansion (renewals, upsell, multi-year partnerships, or growth in account scope).

  • Highly organized, proactive, and effective in fast-moving, build-as-you-go environments.

Nice to Have

  • Experience in regulated AI (healthcare, life sciences, fintech, insurance, public sector, etc.).

  • Familiarity with evaluation/validation concepts (model performance studies, monitoring, data quality frameworks, evidence generation).

  • Exposure to regulatory, compliance, or procurement considerations that influence adoption.

  • Prior work supporting consortium-style initiatives, research collaborations, or multi-stakeholder programs.

Compensation & Benefits

Competitive base + performance upside + equity (details shared in process), plus comprehensive benefits.