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Director Customer Success Manager Remote Jobs in Oregon

FreedomPay

Enterprise Customer Success Manager

OR · On-site +1

FreedomPay is seeking an Enterprise Customer Success Manager to manage a portfolio of strategic enterprise customers across global markets. This role combines strategic relationship management with ...

New

-ASG-

Director of Customer Success

OR · On-site +1

$145K - $165K/yr

Recruit, coach, and develop a high-performing team of Customer Success Managers. * Own GRR, NRR ... Location Remote, United States.

CoLab Software

Strategic Customer Success Manager

OR · On-site +1

About the role As a Strategic Customer Success Manager , you will serve as a trusted advisor to our most complex, global enterprise customers. You will lead the post-sale customer journey, driving ...

Instacart

Director of Customer Success

OR · On-site +1

In this highly visible role, you will lead a team of senior managers, Account Growth Managers (AGMs ... The role reports to the Senior Director, Enterprise Delivery and Growth, and is remote across the ...

Sonatype

Senior Customer Success Manager

OR · On-site +1

As a Customer Success Manager, you will engage a portfolio of customers through a scaled engagement model, using structured lifecycle motions and data signals to prioritize the right outreach at the ...

Fuze Health

Customer Success Manager - FuzeRx

OR · On-site +1

$108K - $135K/yr

The Customer Success Manager role is responsible for ensuring customer satisfaction and retention ... This application deadline may be extended based on business needs. #LI-Remote Equal Opportunity ...

Tines

Lead Customer Success Manager - West

OR · On-site +1

$190K - $220K/yr

This is a remote position that must be based in PST or MST. Role Overview As a Lead Customer Success Manager , you will own the post-sales strategic relationship, retention, and value realization ...

NetBrain

Customer Success Manager - Boston

OR · On-site +1

$110K - $135K/yr

What We Need NetBrain is looking for a Customer Success Manager (CSM) located in the Boston, MA area to own the full lifecycle of our customer relationships - from onboarding through adoption ...

Lively

Technical Customer Success Manager

OR · On-site +1

About the Role Lively has an amazing Customer Success Team that has continued to grow and expand ... Write and manage technical documentation for internal teams and external customers. Skills ...

Tines

Customer Success Manager II - West

OR · On-site +1

$125K/yr

This is a remote position that must be based in PST or MST. The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more ...

Securly

Director of Customer Success Operations

OR · On-site +1

Location: Remote (U.S.) Type: Full-Time, Exempt Reports to: SVP, Customer Success What Success ... Hire, coach, and manage a team of a CS Ops Manager, a CS Ops Specialist, and Renewals Specialists ...

Chainguard

Senior Customer Success Manager - Federal

OR · On-site +1

$160K/yr

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Federal customers. You will be responsible for taking lead on customer engagements across ...

Chainguard

Customer Success Manager, Enterprise - East

OR · On-site +1

$130K/yr

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Commercial customers. You will be responsible for taking lead on customer engagements across ...

Sapiens

Program Director - Customer Architect

OR · On-site +1

Remote The Program Director owns the execution and delivery integrity of Sapiens customer programs ... Works in close coordination with the Customer Success Manager on the account. The PDCA owns ...

Sonatype

Federal Customer Success Manager - DevOps

OR · On-site +1

You are a US civilian * 4-6 years of experience in Federal Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in direct ...

NetBrain

Customer Success Manager - Austin, TX

OR · On-site +1

$110K - $135K/yr

What We Need NetBrain is looking for a Customer Success Manager (CSM) in central Texas to own the full lifecycle of our customer relationships - from onboarding through adoption, expansion, and ...

Steer

Manager of Customer Success

OR · On-site +1

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

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All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Oregon

Director Customer Success Manager Remote information

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the most commonly searched types of Customer Success Manager Remote jobs in Oregon?

The most popular types of Customer Success Manager Remote jobs in Oregon are:

What are popular job titles related to Director Customer Success Manager Remote jobs in Oregon?

For Director Customer Success Manager Remote jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Director Customer Success Manager Remote jobs in Oregon look for?

The top searched job categories for Director Customer Success Manager Remote jobs in Oregon are:

What cities in Oregon are hiring for Director Customer Success Manager Remote jobs?

Cities in Oregon with the most Director Customer Success Manager Remote job openings:

Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in Oregon as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Enterprise Customer Success Manager

FreedomPay

OR • On-site, Remote

Full-time

Posted 3 days ago

New

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

FreedomPay is seeking an Enterprise Customer Success Manager to manage a portfolio of strategic enterprise customers across global markets. This role combines strategic relationship management with hands-on operational ownership to ensure customers receive exceptional service, achieve their business objectives, and maximize value from their partnership with FreedomPay. The ideal candidate is equally comfortable engaging executive stakeholders, coordinating cross-functional initiatives, managing day-to-day operational activities, and driving customer-focused process improvements in a fast-paced environment. This position may be based out of our Philadelphia headquarters or remotely from one of our approved employment states. Preference will be given to candidates located in the Philadelphia area who can participate in a hybrid work environment.
Main Job Responsibilities (including but not limited to):
  • Serve as the primary strategic advisor and trusted partner for a portfolio of enterprise and global customer accounts, building relationships with stakeholders at all levels, including executive leadership.
  • Develop and execute customer success strategies that drive adoption, retention, customer satisfaction, and long-term business growth.
  • Conduct regular business reviews, provide consultative recommendations, and align FreedomPay solutions to customers' evolving business objectives.
  • Manage day-to-day operational activities across customer accounts, including issue resolution, escalations, onboarding, change management, and ongoing account support.
  • Collaborate cross-functionally with Sales, Product, Operations, Support, and Implementation teams to deliver exceptional customer outcomes and ensure alignment on customer priorities.
  • Act as the voice of the customer by identifying risks, gathering feedback, advocating for enhancements, and driving continuous service improvements.
  • Leverage AI-powered tools, automation, and data-driven insights to improve customer engagement, operational efficiency, reporting, and scalability across customer success processes.
  • Identify opportunities for account growth and expansion while partnering with sales teams to support renewals, upsell initiatives, and strategic account planning.
  • Maintain expertise in FreedomPay's products, payments ecosystem, and industry trends to provide trusted guidance and thought leadership to customers.
  • Travel up to 20% as required to support customer meetings, business reviews, and industry events.
Basic Qualifications:
  • Bachelor's degree in Business, Technology, Communications, or a related field, or equivalent professional experience.
  • Minimum of 7+ years of experience in Customer Success, Strategic Account Management, Consulting, Relationship Management, or a similar customer-facing role.
  • Experience managing enterprise, strategic, or global customer accounts within a SaaS, technology, fintech, or payments organization.
  • Demonstrated success working with executive-level stakeholders and influencing decision-making across complex organizations.
Preferred Skills & Experience:
  • Proven ability to build trusted relationships with executive stakeholders and serve as a strategic advisor to enterprise customers.
  • Experience driving customer retention, adoption, satisfaction, and growth within complex customer environments.
  • Strong communication, presentation, facilitation, and relationship management skills, with the ability to lead executive-level discussions and business reviews.
  • Demonstrated problem-solving and project management capabilities, including successfully navigating complex customer issues and cross-functional initiatives.
  • Experience working within the payments, fintech, commerce, SaaS, or technology industries preferred.
  • Proficiency with CRM platforms, customer success tools, and data-driven account management practices.
  • Experience leveraging AI-powered tools, automation, and analytics to improve customer engagement, operational efficiency, and business outcomes.
  • Self-motivated, highly organized professional who thrives in fast-paced, customer-focused environments and can effectively support multinational customers.
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
 
FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.