Collaborative, Respectful & Supportive Work Environment Aftermarket & Customer Support Director ... Increase revenue through service contracts, spare parts, upgrades, and maintenance services.
Collaborative, Respectful & Supportive Work Environment Aftermarket & Customer Support Director ... Increase revenue through service contracts, spare parts, upgrades, and maintenance services.
Software Customer Service Manager
CA$100K - CA$135K/yr
The Software Customer Service Manager position resides in Deployment, Managed & Support Services organizion. This role is responsible for the day-to-day management of the customer services contracts ...
Software Customer Service Manager
CA$100K - CA$135K/yr
The Software Customer Service Manager position resides in Deployment, Managed & Support Services organizion. This role is responsible for the day-to-day management of the customer services contracts ...
Software Customer Service Manager
Gatineau, QC · On-site
CA$100K - CA$135K/yr
The Software Customer Service Manager position resides in Deployment, Managed & Support Services organizion. This role is responsible for the day-to-day management of the customer services contracts ...
Software Customer Service Manager
Gatineau, QC · On-site
CA$100K - CA$135K/yr
The Software Customer Service Manager position resides in Deployment, Managed & Support Services organizion. This role is responsible for the day-to-day management of the customer services contracts ...
Corporate Requisition Number: 21016-CSR-06-19-2026 Date Opened: June 19, 2026 Number of Openings: 1 Job Type: Permanent Pay Class: Part Time Education: High School Diploma or equivalent Career Level ...
Corporate Requisition Number: 21016-CSR-06-19-2026 Date Opened: June 19, 2026 Number of Openings: 1 Job Type: Permanent Pay Class: Part Time Education: High School Diploma or equivalent Career Level ...
(CAN) Customer Service Manager
Granby, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Granby, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Corporate Requisition Number: 21016-CSR-06-19-2026 Date Opened: June 19, 2026 Number of Openings: 1 Job Type: Permanent Pay Class: Part Time Education: High School Diploma or equivalent Career Level ...
Corporate Requisition Number: 21016-CSR-06-19-2026 Date Opened: June 19, 2026 Number of Openings: 1 Job Type: Permanent Pay Class: Part Time Education: High School Diploma or equivalent Career Level ...
(CAN) Customer Service Manager
Riviere-du-loup, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Riviere-du-loup, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Baie-comeau, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Baie-comeau, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Lac-megantic, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Lac-megantic, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...
(CAN) Customer Service Manager
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...
CA$19.05/hr
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...
CA$19.05/hr
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...
(CAN) Customer Service Manager
Lac-megantic, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Lac-megantic, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Rouyn-noranda, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Rouyn-noranda, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Granby, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
(CAN) Customer Service Manager
Granby, QC · On-site
CA$19.55/hr
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...
Export Customer Service Representative - Resolute Division Location: Montreal, Quebec We are seeking a detail-oriented and customer-focused Export Customer Service Representative to join our Resolute ...
Quick apply
Export Customer Service Representative - Resolute Division Location: Montreal, Quebec We are seeking a detail-oriented and customer-focused Export Customer Service Representative to join our Resolute ...
Salary: $45,000-$55,000 Export Customer Service Representative Resolute Division Location: Montreal, Quebec We are seeking a detail-oriented and customer-focusedExport Customer Service ...
Quick apply
Salary: $45,000-$55,000 Export Customer Service Representative Resolute Division Location: Montreal, Quebec We are seeking a detail-oriented and customer-focusedExport Customer Service ...
Perform customer service activities, including receiving and entering telephone and walk-in orders, answering questions, tracing order and shipment status, and resolving issues * In addition, you ...
Perform customer service activities, including receiving and entering telephone and walk-in orders, answering questions, tracing order and shipment status, and resolving issues * In addition, you ...
Perform customer service activities, including receiving and entering telephone and walk-in orders, answering questions, tracing order and shipment status, and resolving issues * In addition, you ...
Perform customer service activities, including receiving and entering telephone and walk-in orders, answering questions, tracing order and shipment status, and resolving issues * In addition, you ...
Director Customer Service information
What is a director customer service?
A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.
What does a director of customer service do?
A director of customer service oversees the customer service department, develops policies to improve customer satisfaction, manages staff, and ensures service standards are met. They analyze customer feedback, implement training programs, and often use customer relationship management (CRM) tools to monitor performance and address issues.
What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?
Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.
What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?
To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.
What is the highest position in customer service?
The highest position in customer service is typically the Vice President or Director of Customer Service, responsible for overseeing the entire customer service department, setting strategic goals, and ensuring customer satisfaction. In some organizations, executive roles such as Chief Customer Officer or Chief Experience Officer may be the top leadership positions related to customer service functions.
How much does a director customer service make in the US?
A Director of Customer Service in the US typically earns between $80,000 and $150,000 annually, with the median around $110,000. Compensation varies based on industry, company size, experience, and location, and often includes bonuses and benefits.
What are the most commonly searched types of Customer Service jobs in Quebec? The most popular types of Customer Service jobs in Quebec are:
What are popular job titles related to Director Customer Service jobs in Quebec? For Director Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Director Customer Service jobs in Quebec look for? The top searched job categories for Director Customer Service jobs in Quebec are:
What cities in Quebec are hiring for Director Customer Service jobs? Cities in Quebec with the most Director Customer Service job openings:
Full-time
Medical, Dental
Posted 15 days ago
Job description
Why APG-Neuros?
For over 20 years, APG-Neuros has been driving innovation in wastewater treatment, growing from a small Canadian startup into an internationally recognized manufacturer of high-speed turbo blowers and advanced aeration solutions. Our success is built on the talent, passion, and expertise of our people. As we continue to grow, we're looking for individuals who want to make an impact and help shape the future of sustainable infrastructure.
APG-Neuros' headquarters is located in Blainville, Canada, and its manufacturing and testing facility is located in Plattsburgh, New York, USA.
Our Benefits:
- Competitive Salary & Annual Reviews
- Comprehensive Health & Dental Benefits
- RRSP with employer’s contribution
- Telemedicine Program
- Professional Development & Training Opportunities
- Career Growth Opportunities
- Free On-Site Parking
- Social Committee Activities & Employee Events
- Collaborative, Respectful & Supportive Work Environment
Aftermarket & Customer Support Director
Reporting directly to the President & CEO, the Aftermarket & Customer Support Director is responsible for leading APG-Neuros’ global aftermarket business, including field service, technical support, spare parts, maintenance programs, service contracts, and customer success initiatives.
This role drives revenue growth from the installed customer base while ensuring exceptional customer satisfaction and equipment reliability. The Aftermarket & Customer Support Director leads a multidisciplinary team of service managers, field service engineers, and technical support personnel across APG-Neuros’ global operations.
Duties/Responsibilities
- Develop and execute APG-Neuros’ aftermarket growth strategy.
- Increase revenue through service contracts, spare parts, upgrades, and maintenance services.
- Build strong customer relationships and ensure high levels of customer satisfaction.
- Lead and develop field service, technical support, and aftermarket teams.
- Drive continuous improvement of service processes, KPIs, and customer support systems.
- Oversee customer fleet data, CRM accuracy, and aftermarket business reporting.
- Promote remote service solutions and service innovation initiatives.
- Monitor equipment reliability trends and lead corrective actions to improve product performance.
- Support commercial teams in identifying aftermarket sales opportunities.
- Represent APG-Neuros at customer meetings, industry events, and conferences.
Required Skills/Abilities
- Bachelor’s degree in Engineering or related technical discipline.
- 10+ years of experience in industrial equipment, manufacturing, or technical service environments.
- Proven leadership experience managing customer support and field service organizations.
- Demonstrated success growing aftermarket revenue and service profitability.
- Strong business, communication, and relationship-building skills.
- Experience with CRM systems, service metrics, and operational management.
- Willingness to travel up to 30%.