We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Our customer service representatives are enthusiastic people with excellent working conditions and a good benefits package. We offer a diverse and ethical work environment, built on integrity ...
New
Our customer service representatives are enthusiastic people with excellent working conditions and a good benefits package. We offer a diverse and ethical work environment, built on integrity ...
New
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Customer Service Representative
Saint-bruno, QC · On-site
CA$25/hr
As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure accurate order ...
Customer Service Representative
Saint-bruno, QC · On-site
CA$25/hr
As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure accurate order ...
Gestionnaire du service a la clientele The Customer Service Supervisor is responsible for ensuring the team achieves its objectives by motivating, coaching, mentoring, and working closely with team ...
Gestionnaire du service a la clientele The Customer Service Supervisor is responsible for ensuring the team achieves its objectives by motivating, coaching, mentoring, and working closely with team ...
Our customer service representatives are enthusiastic people with excellent working conditions and a good benefits package. We offer a diverse and ethical work environment, built on integrity ...
Our customer service representatives are enthusiastic people with excellent working conditions and a good benefits package. We offer a diverse and ethical work environment, built on integrity ...
Our customer service representatives are enthusiastic people with excellent working conditions and a good benefits package. We offer a diverse and ethical work environment, built on integrity ...
Our customer service representatives are enthusiastic people with excellent working conditions and a good benefits package. We offer a diverse and ethical work environment, built on integrity ...
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...
As part of the Customer Service Team, you will be tasked with handling a variety of tasks involving client needs, requests, and making recommendations based on needs. This position offers the chance ...
As part of the Customer Service Team, you will be tasked with handling a variety of tasks involving client needs, requests, and making recommendations based on needs. This position offers the chance ...
About The Role The Customer Service Representative will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility ...
About The Role The Customer Service Representative will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility ...
Customer Service Representative Remote 100% after training complete Under the supervision of the Team Lead, the Customer Service Representative responds to calls related to insurance claims ...
Customer Service Representative Remote 100% after training complete Under the supervision of the Team Lead, the Customer Service Representative responds to calls related to insurance claims ...
Customer Service Representative Remote 100% after training complete Temporary role Under the supervision of the Team Lead, the Customer Service Representative (temporary) responds to calls related to ...
Customer Service Representative Remote 100% after training complete Temporary role Under the supervision of the Team Lead, the Customer Service Representative (temporary) responds to calls related to ...
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Occuper un role de leadership strategique ayant un impact direct sur l'experience client; \n ... Customer Service Supervisor At Cameleon, we believe that happiness at work comes from finding the ...
Occuper un role de leadership strategique ayant un impact direct sur l'experience client; \n ... Customer Service Supervisor At Cameleon, we believe that happiness at work comes from finding the ...
Role includes direct contact with customers on some credit administrative matters such as obtaining ... Customer service and banking experience are an asset * Ability to take ownership of a situation Who ...
Role includes direct contact with customers on some credit administrative matters such as obtaining ... Customer service and banking experience are an asset * Ability to take ownership of a situation Who ...
Increase revenue through service contracts, spare parts, upgrades, and maintenance services. Build strong customer relationships and ensure high levels of customer satisfaction. Lead and develop ...
Increase revenue through service contracts, spare parts, upgrades, and maintenance services. Build strong customer relationships and ensure high levels of customer satisfaction. Lead and develop ...
Collaborative, Respectful & Supportive Work Environment Aftermarket & Customer Support Director ... Increase revenue through service contracts, spare parts, upgrades, and maintenance services.
Collaborative, Respectful & Supportive Work Environment Aftermarket & Customer Support Director ... Increase revenue through service contracts, spare parts, upgrades, and maintenance services.
Director Customer Service information
What is a director customer service?
A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.
What does a director of customer service do?
A director of customer service oversees the customer service department, develops policies to improve customer satisfaction, manages staff, and ensures service standards are met. They analyze customer feedback, implement training programs, and often use customer relationship management (CRM) tools to monitor performance and address issues.
What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?
Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.
What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?
To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.
What is the highest position in customer service?
The highest position in customer service is typically the Vice President or Director of Customer Service, responsible for overseeing the entire customer service department, setting strategic goals, and ensuring customer satisfaction. In some organizations, executive roles such as Chief Customer Officer or Chief Experience Officer may be the top leadership positions related to customer service functions.
How much does a director customer service make in the US?
A Director of Customer Service in the US typically earns between $80,000 and $150,000 annually, with the median around $110,000. Compensation varies based on industry, company size, experience, and location, and often includes bonuses and benefits.
What are the most commonly searched types of Customer Service jobs in Quebec? The most popular types of Customer Service jobs in Quebec are:
What are popular job titles related to Director Customer Service jobs in Quebec? For Director Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Director Customer Service jobs in Quebec look for? The top searched job categories for Director Customer Service jobs in Quebec are:
What cities in Quebec are hiring for Director Customer Service jobs? Cities in Quebec with the most Director Customer Service job openings:
Full-time, Temporary
Posted 20 days ago
Job description
Location Details: Headquarters
PostalCode: H7X 4G8
Category: Corporate
Requisition Number: 21222-CSRP-07-15-26
Date Opened: July 15, 2026
Number of Openings: 1
Job Type: Temporary
Pay Class: Full Time
Education: High School Diploma or equivalent
Career Level: Entry Level
Who We Are:
Hey, we're Ardene!
We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with 250+ stores in Canada, the USA and internationally - not to mention ardene.com and our app!
We believe that fashion shouldn't be exclusive or intimidating - it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.
We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.
Want to learn more about Life at Ardene? Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.
https://ardenecorporate.com/life-at-ardene
Description:
WHO WE ARE:
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM.
Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels.
The Customer Service Representative supports the organization's efforts to ensure full satisfaction of its customers by providing and processing information in response to inquiries, concerns and requests about products and services, with professionalism and courtesy.
Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to:
- Acts as the main company and brand representative of Ardene for over 300+ stores across North America;
- Responds to customer emails, calls and inquiries on other platforms, daily;
- Identifies customer's needs and reacts accordingly following established processes;
- Collaborates with different internal departments to ensure all customer's needs are taken care of and follows brand guidelines;
- Assists the e-commerce department during peak periods;
- Other tasks as required.
WHAT YOU'LL NEED:
- Must be perfectly bilingual (English and French), written and spoken. Knowledge of Spanish is an asset;
- Experience working within a fast paced retail, sales and/or call center environment;
- Exceptional verbal and written communication skills;
- A positive attitude and a customer focused approach;
- Strong computer skills including knowledge of Microsoft Office (Word, Excel) as well strong typing skills;
- Comfortable with assessing customer needs over the phone and via email;
- Good interpersonal skills and an ability to work independently and in a team environment;
- Strong leadership skills and able to deliver results;
- Ability to multitask and perform in fast paced an sensitive situations.
- Available to work from Ardene's Head office in Laval, 5 days per week (Monday to Friday).
- Willingness to work on weekends during busy periods.
GROW WITH US!
We're pretty proud to say that everything we do starts with our people - whether it's in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.
Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America's top retail chains!
Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual's race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.