About The Role AON3D is seeking a Director, Customer Success to own the end-to-end post-sale ... or aftermarket operations within a capital equipment, industrial automation, robotics ...
About The Role AON3D is seeking a Director, Customer Success to own the end-to-end post-sale ... or aftermarket operations within a capital equipment, industrial automation, robotics ...
... directed Coordinates vendors for various Data Center related projects Performs quality assurance on new customer installation or deployments Training Completes all assigned training in a timely ...
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... directed Coordinates vendors for various Data Center related projects Performs quality assurance on new customer installation or deployments Training Completes all assigned training in a timely ...
I am currently recruiting for an Operations Director to join a growing manufacturing company ... Lead production planning activities to ensure customer deadlines are met. Oversee logistics and ...
I am currently recruiting for an Operations Director to join a growing manufacturing company ... Lead production planning activities to ensure customer deadlines are met. Oversee logistics and ...
Operations Director
Sainte-julie, QC · On-site
I am currently recruiting for an Operations Director to join a growing manufacturing company ... Lead production planning activities to ensure customer deadlines are met. Oversee logistics and ...
Operations Director
Sainte-julie, QC · On-site
I am currently recruiting for an Operations Director to join a growing manufacturing company ... Lead production planning activities to ensure customer deadlines are met. Oversee logistics and ...
I am currently recruiting for an Operations Director to join a growing manufacturing company ... Lead production planning activities to ensure customer deadlines are met. Oversee logistics and ...
I am currently recruiting for an Operations Director to join a growing manufacturing company ... Lead production planning activities to ensure customer deadlines are met. Oversee logistics and ...
Regional Director, Air Logistics Customer Care & Commercial Growth - Eastern Canada
Montreal, QC · On-site
Collaborate with airline partners, vendors, and operational stakeholders to optimize service delivery and customer outcomes. * Coach and develop team members while identifying capability gaps and ...
Regional Director, Air Logistics Customer Care & Commercial Growth - Eastern Canada
Montreal, QC · On-site
Collaborate with airline partners, vendors, and operational stakeholders to optimize service delivery and customer outcomes. * Coach and develop team members while identifying capability gaps and ...
Director, Operations
Sherbrooke, QC · On-site
We are seeking a strategic, hands-on Director of Operations to lead and optimize operations across ... Partner closely with finance, customer experience and to ensure accurate forecasting customer ...
Director, Operations
Sherbrooke, QC · On-site
We are seeking a strategic, hands-on Director of Operations to lead and optimize operations across ... Partner closely with finance, customer experience and to ensure accurate forecasting customer ...
Director, Operations
Sherbrooke, QC · On-site
We are seeking a strategic, hands-on Director of Operations to lead and optimize operations across ... Partner closely with finance, customer experience and to ensure accurate forecasting customer ...
Quick apply
Director, Operations
Sherbrooke, QC · On-site
We are seeking a strategic, hands-on Director of Operations to lead and optimize operations across ... Partner closely with finance, customer experience and to ensure accurate forecasting customer ...
Director of Operations
Montreal, QC · On-site
Position works with direct reports (department heads) to develop and implement departmental ... The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures ...
Director of Operations
Montreal, QC · On-site
Position works with direct reports (department heads) to develop and implement departmental ... The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures ...
Position works with direct reports (department heads) to develop and implement departmental ... The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures ...
Position works with direct reports (department heads) to develop and implement departmental ... The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures ...
... direct impact on customer operations and caregiver pay. * Represent Engineering directly with customers where needed - technical discovery, design walkthroughs, and escalations - translating between ...
... direct impact on customer operations and caregiver pay. * Represent Engineering directly with customers where needed - technical discovery, design walkthroughs, and escalations - translating between ...
As a key leader in the new Retail Division, the Regional Director drives operational excellence, safety, customer experience, and profitable growth while acting as the primary link between store ...
As a key leader in the new Retail Division, the Regional Director drives operational excellence, safety, customer experience, and profitable growth while acting as the primary link between store ...
About the role Our Security team is looking for a Director, Customer, Broker & Third-Party Security ... operations of security platforms leveraged to secure the digital experience of our customers and ...
About the role Our Security team is looking for a Director, Customer, Broker & Third-Party Security ... operations of security platforms leveraged to secure the digital experience of our customers and ...
About the role Our Security team is looking for a Director, Customer, Broker & Third-Party Security ... operations of security platforms leveraged to secure the digital experience of our customers and ...
About the role Our Security team is looking for a Director, Customer, Broker & Third-Party Security ... operations of security platforms leveraged to secure the digital experience of our customers and ...
Directeur(trice) des operations / Senior Director of Operations - Drummondville
Drummondville, QC · On-site
As a key member of the site leadership team, the Senior Director of Operations partners closely ... Ensure reliable execution of the production plan and achievement of customer delivery commitments.
Directeur(trice) des operations / Senior Director of Operations - Drummondville
Drummondville, QC · On-site
As a key member of the site leadership team, the Senior Director of Operations partners closely ... Ensure reliable execution of the production plan and achievement of customer delivery commitments.
As the Senior Director of Operations , your mission is to lead our Magog Manufacturing site toward ... Customer-Centric Approach Results-oriented leadership Ability to foster a collaborative work ...
As the Senior Director of Operations , your mission is to lead our Magog Manufacturing site toward ... Customer-Centric Approach Results-oriented leadership Ability to foster a collaborative work ...
$150 - $200/hr
Reporting to senior management, the Director of Operations and Real Estate Asset Management plays a ... Key Responsibilities Customer Experience * Foster a service culture focused on excellence and ...
$150 - $200/hr
Reporting to senior management, the Director of Operations and Real Estate Asset Management plays a ... Key Responsibilities Customer Experience * Foster a service culture focused on excellence and ...
Ensure data integrity and governance across CRM and commercial systems to support reliable ... Improve operational efficiency and scalability * Enable leadership with actionable insights ...
Ensure data integrity and governance across CRM and commercial systems to support reliable ... Improve operational efficiency and scalability * Enable leadership with actionable insights ...
... across customer operations, service delivery, sales performance, and contact centre leadership ... Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre ...
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... across customer operations, service delivery, sales performance, and contact centre leadership ... Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre ...
... across customer operations, service delivery, sales performance, and contact centre leadership ... Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre ...
... across customer operations, service delivery, sales performance, and contact centre leadership ... Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre ...
Director Customer Operations information
See Quebec salary details
$25.5K - $37.5K
11% of jobs
$37.5K - $49.5K
14% of jobs
$50.4K is the 25th percentile. Wages below this are outliers.
$49.5K - $61.5K
7% of jobs
$61.5K - $73.5K
4% of jobs
$73.5K - $85.5K
3% of jobs
$85.5K - $97.5K
4% of jobs
$97.5K - $109.5K
3% of jobs
The median wage is $121.5K / yr.
$109.5K - $121.5K
3% of jobs
$121.5K - $133.5K
10% of jobs
$133.5K - $145.5K
11% of jobs
$147.4K is the 75th percentile. Wages above this are outliers.
$145.5K - $157.5K
30% of jobs
$25.5K
$104.2K
$157.5K
How much do director customer operations jobs pay per year?
As of Sep 7, 2026, the average yearly pay for director customer operations in Quebec is $104,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $148,000.00 per year, depending on experience, location, and employer.
What is a director customer operations?
A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.
What are the main challenges a director customer operations typically faces in their role?
One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.
What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?
Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.
What does a director of customer operations do?
A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.
What are the most commonly searched types of Customer Operations jobs in Quebec?
The most popular types of Customer Operations jobs in Quebec are:
What are popular job titles related to Director Customer Operations jobs in Quebec?
For Director Customer Operations jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Director Customer Operations jobs in Quebec look for?
The top searched job categories for Director Customer Operations jobs in Quebec are:
Full-time
Re-posted 22 hours ago
Job description
About The Role
AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and escalations. This is a senior leadership role that bridges commercial and technical functions, replacing responsibilities currently shared across multiple leaders. Reporting to executive leadership, this person will be accountable for building trust with strategic and at-risk accounts, driving renewal performance, and creating the operating rhythms that ensure customers receive consistent, high-quality support. The role is both strategic and hands-on - part account leader, part support operator, part technical program manager.
What You Will Do
- Own the post-sale customer relationship for strategic and at-risk accounts, encompassing onboarding, adoption, training, support-plan value realization, and renewals.
- Lead high-severity customer escalations across printer support, software support, field reliability, and service logistics - converting complex technical situations into clear customer communication with defined timelines and next steps.
- Manage a technical, engineering-focused customer success team to deliver superior customer outcomes.
- Coordinate customer training programs, including on-site sessions, retraining after operator turnover, and training bundled as part of renewal motions.
- Lead renewals for Success Plans, software support, and other aftermarket offerings; structure commercial proposals that align customer needs with service delivery realities.
- Define support boundaries and escalation paths for standard systems, beta systems, and issues requiring engineering engagement.
- Maintain a customer-centric operating rhythm across Success, Applications, Software, and Engineering so internal messaging is aligned before it reaches the customer.
- Ensure customer activity is captured in systems of record, including CRM and ticketing workflows, support history, diagnostic context, and account summaries.
- Partner with Sales on handoff quality, expansion context, renewals, reference-ability, and executive account strategy.
- Build and continuously improve lightweight but rigorous processes for account assignment, support handoffs, field visit follow-up, and customer communications.
What We Are Looking For
- 7+ years in customer success, field service, technical account management, support leadership, or aftermarket operations within a capital equipment, industrial automation, robotics, manufacturing-tech environment.
- Strong commercial instincts: proven track record managing renewals, pricing conversations, and packaging of service, training, and support offerings.
- Technical fluency sufficient to drive triage, set expectations credibly, and communicate effectively with engineering teams - without needing to be the deepest technical resource in the room.
- Experience handling escalations involving hardware, software, field reliability, operator training, and cross-functional root-cause investigations.
- Demonstrated ability to create process from ambiguity: account handoffs, service plans, escalation workflows, customer notes, and team operating cadences.
- Excellent written communication and sound judgment - particularly in determining what to communicate to customers, when to escalate, and how to keep internal and external messaging aligned.
- Experience with CRM and support tooling (e.g., HubSpot) and cross-functional coordination platforms (e.g., Slack-based support workflows).
- Experience with industrial 3D printing, machine tools, lab equipment, factory automation, or other technical hardware sold with ongoing service and support plans is strongly preferred.
- Strong written and oral communication skills in English are required to effectively collaborate with teams, customers, and partners located outside Quebec. French language skills are an asset.
Location and Work Model
Location: Montreal
Work model: Hybrid
Employment type: Full-time, permanent