Director Customer Operations Jobs in Kentucky (NOW HIRING)

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at . We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.

We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.

Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.

Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.

Compensation: $200,000–$220,000/year

is seeking a strategic and mission-driven Global Public Sector Operations Director to help drive and scale our rapidly growing government business. Reporting to the President of Global Public Sector, this role will be the operational backbone of that momentum, owning the processes, and cross‑functional alignment that enable our public sector teams to execute at the speed of the mission.

• Defining and executing a scalable operational strategy for Global Public Sector business, spanning U.S. Federal, Defense & Intelligence, and International Government segments.
• Building and managing multi-year operational roadmaps and budgets, aligned to aggressive growth targets across the public sector portfolio.
• Partnering with multiple Senior Leaders to shape market strategy, public sector operations, and resource prioritization.
• Defining, operationalizing, and maintaining the public sector business sales forecasting process
• Aligning Sales, Marketing, Channel/Partner, and Solutions Engineering teams around coordinated pursuit strategies and key account plans.
• Collaborating with Virrtu's Finance team to design variable sales commission plans
• Managing operations related to federal government contracting vehicles and other strategic channel partners.
• Supporting the expansion of international partner ecosystems across allied government markets.
• Ensuring all public sector operations comply with relevant government acquisition regulations (FAR/DFARS), security frameworks, and internal policies.
• Overseeing the management of government procurement vehicles (e.g., GWACs, IDIQs, CRADAs, GSA Schedules) and teaming agreements.
• Supporting operational requirements for participation in international frameworks, such as the G-Cloud 13 Framework for the U.K. Government's procurement platform.
• Managing a team of high-performing individuals including contracts specialists, security officers, and additional roles as the team grows, supporting a globally distributed public sector business.
• Defining and tracking KPIs/OKRs; lead regular business reviews with senior stakeholders and hold teams accountable to results.
• Acting as the primary operational liaison between the Public Sector business unit and Finance, Legal, HR, Product, Engineering, and Customer Success teams.

• Active U.S. security clearance (Secret or above)
• 10+ years of experience in business operations, sales operations, or program management, with at least 5 years supporting Public Sector markets (Federal, DoD/IC, SLED, or International Government).
• Proven track record of building and scaling operations for a high-growth public sector technology business.
• Deep knowledge of government procurement processes, acquisition regulations (FAR/DFARS), and contracting vehicles (GWACs, IDIQs, CRADAs, GSA Schedules).
• Strong analytical mindset; comfortable with CRM platforms (Salesforce preferred) and BI/reporting tools.
• Exceptional communicator and cross-functional influencer, able to align stakeholders at all levels.
• Experience working in or alongside a SaaS, cybersecurity, cloud, or data technology company.
• Familiarity with FedRAMP-authorized platforms and experience navigating FIPS 140-2 validated environments.

• Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
• Strong sense of urgency with an action-oriented mindset
• Able to collaborate and adapt to shifting priorities as business needs evolveComfortable with asynchronous communication including slack, email, zoom, etc.

At , we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as…

• A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
• A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
• Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
• Access to an Employee Assistance Program
• Access to Headspace, a mental health app tailored to your specific needs.
• A flat 3% contribution to your retirement account
• A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.

In addition to wellbeing, places a strong emphasis on diversity, equity, inclusion, and belonging. Our DB&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority.

• Competitive compensation
• Generous parental, medical, and bereavement policies
• Uncapped commissions for Sales roles
• 401K contribution and stock options
• Full medical, dental, and vision benefits
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews

is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

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Based on 39 similar vacancies

17500$ /month

17500$ /month Your offer

11169 $ 25%

15645 $ median

20624 $ 75%

The range shows the lower and upper market bands: 25% of vacancies pay below the first value, the median is the typical salary, and 75% marks the upper band.