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Customer Success Operations Manager Jobs in Kentucky

Equifax, Inc.

Customer Success Manager

Louisville, KY · On-site

We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies. The Customer Success Manager is the trusted partner responsible for ...

Shamrock Marketing Inc

Be Seen First

Bilingual Customer Success Specialist

Louisville, KY · On-site

$22 - $25/hr

... operations. This position ensures orders are entered accurately, follow-ups are completed ... Opportunity to learn sales, customer success, and account management * Direct visibility with ...

New

Shamrock Marketing Inc

Be Seen First

Bilingual Customer Success Specialist

Louisville, KY · On-site

$22 - $25/hr

... operations. This position ensures orders are entered accurately, follow-ups are completed ... Opportunity to learn sales, customer success, and account management * Direct visibility with ...

New

Hertz

Customer Operations Manager

Louisville, KY · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... and our success and reputation as a company. Individuals are encouraged to apply for positions ...

Hertz

Customer Operations Manager

Louisville, KY · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Kentucky

Customer Success Operations Manager information

See Kentucky salary details

$38.6K

$107.4K

$117.7K

How much do customer success operations manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer success operations manager in Kentucky is $107,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,400.00 and $116,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Kentucky? For Customer Success Operations Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Kentucky look for? The top searched job categories for Customer Success Operations Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Success Operations Manager jobs? Cities in Kentucky with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Kentucky as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,417 per year, or $51.6 per hour.

CUSTOMER SUCCESS MANAGER

L2 Aviation Solutions, LLC

Erlanger, KY • On-site

Full-time

Posted 3 days ago

Job description

At L2 Aviation, we do far more than engineer, manufacture, and integrate aviation systems—we deliver confidence, reliability, and innovative solutions that keep our customers connected around the world. As a global leader in avionics integration and aerospace solutions, we partner with airlines, OEMs, MROs, suppliers, and operators to provide exceptional service throughout every stage of the customer journey.


As we continue to expand, we're looking for a Customer Success Manager who is passionate about building relationships, solving complex challenges, and creating an outstanding customer experience. If you're someone who thrives on connecting customers with the right solutions and enjoys working in a collaborative, fast-paced environment, we'd love to have you on our team.


WHY WORK WITH US:

  • L2 Aviation is a leading provider of worldwide aviation services that include aircraft engineering, aircraft modifications, aircraft parts sales and brokerage, aircraft wiring harness manufacturing, avionics product manufacturing and avionics design and integration represented by a world class team utilizing the latest in state-of-the-art technologies with the support of a highly skilled and experienced workforce.



WHY YOU’LL LOVE WORKING HERE:

  • At L2 Aviation, you'll have the opportunity to build meaningful customer relationships, collaborate with industry experts, and make a direct impact on the success of innovative aerospace programs within a growing, customer-focused organization. Here’s what makes our environment unique:
    • Be the Voice of the Customer: Build meaningful relationships while helping customers achieve success through innovative aviation solutions.
    • Make a Difference: Your work directly influences customer satisfaction, retention, and company growth.
    • Collaborative Culture: Partner with engineering, operations, sales, and executive leadership to solve complex challenges.
    • Professional Growth: Expand your skills within a growing global aerospace organization committed to employee development.
    • Innovation in Aviation: Join a company that is shaping the future of aircraft integration, connectivity, and customer service.


WHAT YOU WILL DO:

  • The Customer Success Manager serves as the primary advocate for our customers, ensuring they receive exceptional support, proactive communication, and strategic guidance throughout their partnership with L2 Aviation. This role goes beyond traditional customer service by strengthening customer relationships, coordinating cross-functional support, and identifying opportunities to enhance customer satisfaction, retention, and long-term growth. You will:


  • Serve as the primary point of contact for customer inquiries related to pricing, proposals, subscription services, order status, and general account support.
  • Build trusted relationships with customers by providing proactive communication and responsive service.
  • Advocate for customer needs internally to ensure timely issue resolution and exceptional service delivery.
  • Partner with Account Management to strengthen existing customer relationships and identify growth opportunities.
  • Develop and implement customer retention strategies that strengthen long-term partnerships and support revenue growth.
  • Coordinate cross-functional teams including Engineering, Operations, Planning, Logistics, and Sales to deliver customer solutions.
  • Lead customer-facing initiatives and coordinate meetings, project updates, and technical discussions.
  • Gather customer feedback and recommend process improvements, new services, and product enhancements.
  • Process customer purchase orders, sales order entry, tracking, and related ERP transactions.
  • Support proposal development and customer response management.
  • Assist Sales and Marketing with trade shows, conferences, customer events, and promotional activities.
  • Maintain accurate customer information within CRM and ERP systems.
  • Ensure compliance with customer service Standard Operating Procedures (SOPs).
  • Recommend improvements to templates, workflows, customer communications, and internal processes.
  • Support continuous improvement initiatives that enhance customer experience and operational efficiency.
  • Perform additional duties as assigned by department management.



WHAT YOU BRING:

  • You’ll thrive in this role if you bring:
    • Bachelor's degree in Business, Communications, Marketing, Information Systems, Customer Success, or related field preferred (equivalent experience considered).
    • 7+ years of customer service, customer success, or client support experience.
    • 5+ years of customer relationship management or account management experience preferred.
    • Working knowledge of the aviation, aerospace, or technical services industry preferred.
    • Experience working with cross-functional engineering or technical teams highly desirable.
    • Strong customer-first mindset with exceptional relationship-building skills.
    • Excellent written, verbal, and interpersonal communication skills.
    • Strong organizational skills with the ability to manage multiple priorities simultaneously.
    • Experience utilizing CRM and ERP systems to manage customer information and business processes.
    • Proficiency in Microsoft Office Suite including Outlook, Excel, Word, Teams, and SharePoint.
    • Technical writing or document editing experience is a plus.
    • Strong problem-solving abilities and the ability to remain calm under pressure.
    • Ability to travel occasionally for customer meetings, company events, and industry conferences.
    • Ability to read, write, and speak English fluently.
    • Must submit to and pass pre-employment drug testing and any applicable company/FAA Drug and Alcohol Abuse Program that may be required.
    • Must be able to pass required background checks, including a 10-year TSA check if airport access or badging is required.



**DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS ABOVE**

Due to the heavy volume of replies we receive; we respectfully cannot accept resumes which are received by fax nor individual inquiries by phone.


This position is not open to agencies or recruiting firms.


L2 Aviation is an equal opportunity employer and promotes a drug-free environment. A COMPLETE BACKGROUND CHECK IS REQUIRED FOR CONSIDERATION OF THIS POSITION.