$90 - $130/hr
... and customer success operations. Think: agency account lead meets technical implementation ... Proven track record of managing multiple client accounts simultaneously * Consultative mindset ...
New
$90 - $130/hr
... and customer success operations. Think: agency account lead meets technical implementation ... Proven track record of managing multiple client accounts simultaneously * Consultative mindset ...
New
$90 - $130/hr
You'll coach and develop Customer Success Managers while partnering closely with Sales ... Establish clear team goals, KPIs, and operational rhythms, monitoring performance against customer ...
New
$90 - $130/hr
You'll coach and develop Customer Success Managers while partnering closely with Sales ... Establish clear team goals, KPIs, and operational rhythms, monitoring performance against customer ...
New
$181 - $263/hr
Your Future Team As part of the Customer Success Management (CSM) organization, a critical pillar ... Operational Excellence Monitor team performance against KPIs and provide regular strategic updates ...
New
$181 - $263/hr
Your Future Team As part of the Customer Success Management (CSM) organization, a critical pillar ... Operational Excellence Monitor team performance against KPIs and provide regular strategic updates ...
New
$110 - $120/hr
Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000 ... Operational Partnership * Act as a liaison between customers and internal Octagos teams including ...
New
$110 - $120/hr
Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000 ... Operational Partnership * Act as a liaison between customers and internal Octagos teams including ...
New
CUSTOMER SUCCESS MANAGER
Erlanger, KY · On-site
$75 - $105/hr
CUSTOMER SUCCESS MANAGER Full Time Erlanger, KY, US At L2 Aviation, we do far more than engineer ... Partner with engineering, operations, sales, and executive leadership to solve complex challenges.
CUSTOMER SUCCESS MANAGER
Erlanger, KY · On-site
$75 - $105/hr
CUSTOMER SUCCESS MANAGER Full Time Erlanger, KY, US At L2 Aviation, we do far more than engineer ... Partner with engineering, operations, sales, and executive leadership to solve complex challenges.
$120 - $170/hr
You'll guide executive and operational leaders through adoption journeys, value realization, and ... Customer Success, Program Management, Management Consulting, Strategic Account Management, or ...
New
$120 - $170/hr
You'll guide executive and operational leaders through adoption journeys, value realization, and ... Customer Success, Program Management, Management Consulting, Strategic Account Management, or ...
New
$90 - $130/hr
... operations, revenue management, asset management)* Cross-Functional Collaboration + Partner with Product, Support, and Marketing to inform the product roadmap and customer communication strategies ...
New
$90 - $130/hr
... operations, revenue management, asset management)* Cross-Functional Collaboration + Partner with Product, Support, and Marketing to inform the product roadmap and customer communication strategies ...
New
$90 - $140/hr
Flexible time off Open Roles Customer Success Manager Location United States Employment Type ... operations is a plus, but not required A customer-obsessed mindset and a track record of helping ...
New
$90 - $140/hr
Flexible time off Open Roles Customer Success Manager Location United States Employment Type ... operations is a plus, but not required A customer-obsessed mindset and a track record of helping ...
New
Customer Success Manager
Eastern, KY · On-site
$70 - $90/hr
As a Customer Success Manager, you'll be the voice of our customers. You'll onboard new accounts, run training, and ensure teams get value from aerial mapping and BIM tools. You'll monitor adoption ...
New
Customer Success Manager
Eastern, KY · On-site
$70 - $90/hr
As a Customer Success Manager, you'll be the voice of our customers. You'll onboard new accounts, run training, and ensure teams get value from aerial mapping and BIM tools. You'll monitor adoption ...
New
$90 - $150/hr
We design, implement, and optimize resilient digital environments that enable innovation, scale, and operational efficiency. Customer Success Manager - Cybersecurity Location: United States (Remote ...
New
$90 - $150/hr
We design, implement, and optimize resilient digital environments that enable innovation, scale, and operational efficiency. Customer Success Manager - Cybersecurity Location: United States (Remote ...
New
Customer Success Manager
Louisville, KY · On-site
We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies. The Customer Success Manager is the trusted partner responsible for ...
Customer Success Manager
Louisville, KY · On-site
We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies. The Customer Success Manager is the trusted partner responsible for ...
$104 - $183/hr
... operation, analytics, enhanced user experience, or communicating job openings. You may choose to ... Customer Success Manager page is loaded## Sr. Customer Success ManagerApplylocations: Utah, USA:
New
$104 - $183/hr
... operation, analytics, enhanced user experience, or communicating job openings. You may choose to ... Customer Success Manager page is loaded## Sr. Customer Success ManagerApplylocations: Utah, USA:
New
$90 - $150/hr
Back to Careers Customer Success Remote (West Coast preferred) Senior Customer Success Manager ... Build and scale support operations * Own and manage the customer support ticket pipeline. * Build ...
New
$90 - $150/hr
Back to Careers Customer Success Remote (West Coast preferred) Senior Customer Success Manager ... Build and scale support operations * Own and manage the customer support ticket pipeline. * Build ...
New
Customer Success Manager
Louisville, KY · On-site
We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies. The Customer Success Manager is the trusted partner responsible for ...
Customer Success Manager
Louisville, KY · On-site
We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies. The Customer Success Manager is the trusted partner responsible for ...
Sr, Manager Customer Success
Frankfort, KY · On-site
Experience building scalable Customer Success processes and operational frameworks * Ability to ... Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the ...
Sr, Manager Customer Success
Frankfort, KY · On-site
Experience building scalable Customer Success processes and operational frameworks * Ability to ... Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the ...
$90 - $130/hr
The Customer Success Manager will lead a team that plays a substantial role in meeting Vistra ... Vistra Retail Operations Company**Locations**Irving, TexasTexas### *We are a company of people ...
New
$90 - $130/hr
The Customer Success Manager will lead a team that plays a substantial role in meeting Vistra ... Vistra Retail Operations Company**Locations**Irving, TexasTexas### *We are a company of people ...
New
$90 - $140/hr
The Customer Success Manager will lead a team that plays a substantial role in meeting Vistra ... Vistra Retail Operations Company**Locations**Irving, TexasTexas### *We are a company of people ...
New
$90 - $140/hr
The Customer Success Manager will lead a team that plays a substantial role in meeting Vistra ... Vistra Retail Operations Company**Locations**Irving, TexasTexas### *We are a company of people ...
New
$90 - $120/hr
What We're Looking For * 3+ years in customer success, account management, or implementation--ideally in SaaS with a technical or compliance product. * Track record owning the full customer lifecycle ...
New
$90 - $120/hr
What We're Looking For * 3+ years in customer success, account management, or implementation--ideally in SaaS with a technical or compliance product. * Track record owning the full customer lifecycle ...
New
$90 - $120/hr
... the operational and reimbursement complexity that naturally comes with large academic medical ... About the Role As a Customer Success Manager at Perspectum, you'll play a critical role in ensuring ...
New
$90 - $120/hr
... the operational and reimbursement complexity that naturally comes with large academic medical ... About the Role As a Customer Success Manager at Perspectum, you'll play a critical role in ensuring ...
New
$90 - $130/hr
As the Customer Success People Manager, you will be accountable for the performance, engagement, and professional development of a team of CSMs supporting Quest's most strategic accounts. You will ...
New
$90 - $130/hr
As the Customer Success People Manager, you will be accountable for the performance, engagement, and professional development of a team of CSMs supporting Quest's most strategic accounts. You will ...
New
Customer Success Operations Manager information
See Kentucky salary details
$38.6K - $45.8K
3% of jobs
$45.8K - $53K
0% of jobs
$53K - $60.2K
3% of jobs
$60.2K - $67.4K
2% of jobs
$67.4K - $74.6K
2% of jobs
$74.6K - $81.8K
3% of jobs
$81.8K - $88.9K
1% of jobs
$88.9K - $96.1K
1% of jobs
$96.1K - $103.3K
0% of jobs
$103.3K - $110.5K
1% of jobs
$111.2K is the 25th percentile. Wages below this are outliers.
$110.5K - $117.7K
83% of jobs
$38.6K
$107.4K
$117.7K
How much do customer success operations manager jobs pay per year?
As of Aug 19, 2026, the average yearly pay for customer success operations manager in Kentucky is $107,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,400.00 and $116,400.00 per year, depending on experience, location, and employer.
What is a customer success operations manager?
A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.
How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?
A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?
A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.
What is the difference between Customer Success Operations Manager vs Customer Success Specialist?
| Aspect | Customer Success Operations Manager | Customer Success Specialist |
|---|---|---|
| Credentials | Typically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpful | Often entry-level; customer success or communication certifications beneficial |
| Work Environment | Focuses on process optimization, data analysis, and cross-department collaboration | Engages directly with customers, providing support and onboarding |
| Employer & Industry Usage | Used in SaaS, tech, and service industries to streamline customer success functions | Common across various industries for customer support roles |
The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.
What are popular job titles related to Customer Success Operations Manager jobs in Kentucky?
For Customer Success Operations Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Kentucky look for?
The top searched job categories for Customer Success Operations Manager jobs in Kentucky are:
- Customer Success Product Manager
- Virtual Customer Service Manager
- Customer Success Manager Hybrid
- Overnight Virtual Customer Success Manager
- Weekend Customer Success
- Entry Level Customer Success Manager
- Business Operation Manager
- Freelance Customer Success Manager
- Discover Card Customer Service
- Senior Customer Onboarding
What cities in Kentucky are hiring for Customer Success Operations Manager jobs?
Cities in Kentucky with the most Customer Success Operations Manager job openings:
$90 - $130/hr
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Job description
About OuterSignal
#J-18808-LjbffrWe are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.
The OpportunityWe are seeking a Senior CSM to sit at the intersection of strategic consulting, technical implementation, and customer success operations. Think: agency account lead meets technical implementation specialist. Someone who can run a kickoff call, train a CX team, troubleshoot a data integration, build a custom playbook, and conduct a quarterly business review - all in the same week.
This role is critical to maintaining our high retention rate while scaling to support our ambitious 2026 growth targets. Success means OuterSignal has a customer experience that scales. Customers feel supported and get value quickly. Use cases expand organically. The product team has clear customer insights. And we're positioned to maintain the service excellence our customers deserve.
What You’ll Do-
Own end-to-end onboarding - Lead new brand implementations from kickoff through full activation, ensuring seamless integration and training
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Write onboarding and success playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with OuterSignal
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Develop custom playbooks - Work with each brand to map OuterSignal's insights to their specific use cases
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Train and enable brand teams - Conduct working sessions with founders, marketing, and retention teams so they actually implement winning strategies using OuterSignal data
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Monitor brand health and adoption - Proactively track usage patterns and intervene when brands are underutilizing or struggling
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Resolve customer issues - Serve as first point of contact for questions, troubleshooting, and support escalations
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Drive value realization - Ensure brands see measurable ROI by helping them connect OuterSignal insights to real business outcomes
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Feed product insights internally - Act as voice of the customer, surfacing feature requests and friction points to the team
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3-6 years in agency account management, customer success, or implementation roles
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Experience in eCommerce, DTC brands, or marketing technology strongly preferred
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Familiarity with tools like Meta Ads Manager, Klaviyo, Gorgias, SMS platforms, or similar martech
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Has worked in fast-paced, high-growth environments - startup or agency
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Proven track record of managing multiple client accounts simultaneously
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Consultative mindset, strong communicator and data-curious
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Impact: Join at the ground floor where your work directly influences company trajectory
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Growth: Rapid company growth creates exceptional learning and advancement opportunities
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Flexibility: Remote-first culture with autonomy over your work
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Team: Work alongside the founding team
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Mission: Revolutionizing the way brands understand and market to their customers
OuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.