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Virtual Customer Service Manager Jobs in Kentucky

IMI

Customer Service Manager

Lawrenceburg, KY · On-site

Ensure customer service issues are addressed and take appropriate actions. * Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.

PaperWorks

Customer Service Manager

Louisville, KY

As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...

PaperWorks

Customer Service Manager

Louisville, KY · On-site

As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...

PaperWorks

Customer Service Manager

Louisville, KY · On-site

As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...

ADP

Customer Service Manager

Louisville, KY · On-site

  • Retirement

... prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS ...

ADP

Customer Service Manager

Louisville, KY · On-site

  • Retirement

... prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS ...

Liveops

Remote Customer Service Agent

Louisville, KY · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Bowling Green, KY · Remote

$15.25 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Lexington, KY · Remote

$15.50 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Owensboro, KY · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Richmond, KY · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Peoples Bank

Virtual Teller

Louisville, KY · On-site

$14.75 - $18.25/hr

  • Life

  • Retirement

  • PTO

Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to ... Follow operational standards regarding security, risk management, and compliance. * Consistently ...

Sharecare

Lead Customer Service Rep

Frankfort, KY · On-site

... manage all their health in one place. Our comprehensive and data-driven virtual health platform is ... Customer Service - Escalations team member's primary responsibilities include:? * Handling ...

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Showing results 1-20

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Kentucky

Virtual Customer Service Manager information

See Kentucky salary details

$21.3K

$50.4K

$87.7K

How much do virtual customer service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for virtual customer service manager in Kentucky is $50,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $60,800.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are the most commonly searched types of Virtual Customer Service jobs in Kentucky?

The most popular types of Virtual Customer Service jobs in Kentucky are:

What are popular job titles related to Virtual Customer Service Manager jobs in Kentucky?

For Virtual Customer Service Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Manager jobs in Kentucky look for?

The top searched job categories for Virtual Customer Service Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Virtual Customer Service Manager jobs?

Cities in Kentucky with the most Virtual Customer Service Manager job openings:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,373 per year, or $24.2 per hour.

Virtual Customer Representative

Consumer Cellular

Louisville, KY • On-site

$16/hr

Other

Posted 9 days ago

Consumer Cellular rating

7.9

Company rating: 7.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

Experience Required

6 months

Minimum Education Required

High School Diploma/G.E.D.

Expected Start Date

06/26/2026

Compensation

$16.00 - $16.00 / hourly

Hours Per Week

40

Number Of Positions

50

Job Description

What You will Do

Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA

Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues.

Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently.

Team Player – We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents.

Benefits Offered

What is in it for YOU –

Flexibility in Schedule – We offer full-time, part-time, and split-shift options.

Competitive Wage and Savings – ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!

Career Growth – You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics.

Paid Training – Full-time, 5-week training that is 100% paid!

Dynamite Benefits – Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)

Equal Employment Opportunity (EEO) Employer

Yes

Americans with Disabilities Act (ADA) compliant

Yes

Background Check Required

Yes

Industry

Other

Place of Work

Remote

Requisition ID

260591

What Consumer Cellular employees say

Pay

Benefits

Hours and flexibility

Workplace

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