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Virtual Customer Service Manager Jobs in Kentucky

JF Petroleum Group

Service Manager

Louisville, KY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. The Service Manager leads a team of Service Technicians & Heavy ...

JF Group

Service Manager

Louisville, KY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. The Service Manager leads a team of Service Technicians & Heavy ...

JF Group

Service Manager

Louisville, KY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. The Service Manager leads a team of Service Technicians & Heavy ...

Tire Discounters

Service Manager

Mount Washington, KY · On-site

$50K - $80K/yr

Family-owned and operated to this day, we've separated ourselves by treating customers and their ... POSITION OVERVIEW Our Service Managers lead, coach, and motivate the team of Service and Tire ...

Tire Discounters

Service Manager

Lexington, KY · On-site

$50K - $70K/yr

Family-owned and operated to this day, we've separated ourselves by treating customers and their ... POSITION OVERVIEW Our Service Managers lead, coach, and motivate the team of Service and Tire ...

Tire Discounters

Service Manager

Louisville, KY · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Tire Discounters

Service Manager

Louisville, KY · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Tire Discounters

Service Manager

Lexington, KY · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

McCoy Construction & Forestry Inc.

Service Manger

Louisville, KY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a natural leader who thrives in a fast-paced environment and takes pride in delivering exceptional customer service? We're looking for a Service Manager who is passionate about building high ...

Logan's Roadhouse

Service Manager

Paducah, KY · On-site

The Service Manager will strive to deliver exceptional customer service while monitoring guest satisfaction and developing ways to improve the dining experience. The Service Manager will work to ...

ADP

Client Service Manager

Louisville, KY · On-site

... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ... CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails ...

ADP

Client Service Manager

Louisville, KY · On-site

... prompt customer service. Proactively communicates regularly with client to evaluate and ensure ... CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails ...

Tire Discounters

Service Manager

Buckner, KY · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a ... Position Overview As a Service Manager, you'll lead and support a team of Service and Tire ...

NOVO Health Services

Service Manager

Louisville, KY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Own the Customer Experience. Service Manager | Louisville | NOVO Health Services This isn't a desk job managing from a distance. You'll hire, train, and coach the Route Service Representatives who ...

NOVO Health Services

Service Manager

Louisville, KY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Own the Customer Experience. Service Manager | Louisville | NOVO Health Services This isn't a desk job managing from a distance. You'll hire, train, and coach the Route Service Representatives who ...

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Showing results 21-40

All JobsCustomer Service JobsVirtual Customer Service Manager JobsVirtual Customer Service Manager Jobs in Kentucky

Virtual Customer Service Manager information

See Kentucky salary details

$21.3K

$50.4K

$87.7K

How much do virtual customer service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for virtual customer service manager in Kentucky is $50,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $60,800.00 per year, depending on experience, location, and employer.

What does a virtual customer service manager do?

A Virtual Customer Service Manager oversees a team of customer service representatives who work remotely. Their main responsibilities include ensuring high-quality customer support, monitoring team performance, implementing service strategies, and resolving escalated customer issues. They use various digital tools to communicate with their team and analyze service metrics to improve customer satisfaction. Additionally, they are responsible for recruiting, training, and supporting their remote staff.

How does a virtual customer service manager effectively lead and support a remote customer service team?

A Virtual Customer Service Manager typically relies on digital communication tools and regular video meetings to lead their team, ensuring clear expectations and ongoing support. They monitor key performance metrics, provide constructive feedback, and foster team cohesion through virtual team-building activities. Managing time zones and maintaining team morale can be challenging, but successful managers utilize collaborative platforms and prioritize open communication to overcome these hurdles. Additionally, they often collaborate closely with other departments like IT and HR to resolve technical issues and facilitate training opportunities.

What are the key skills and qualifications needed to thrive as a virtual customer service manager, and why are they important?

To excel as a Virtual Customer Service Manager, you need strong leadership abilities, problem-solving skills, and prior experience in customer service management. Familiarity with CRM software, helpdesk platforms, and remote collaboration tools is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies enable effective remote team management, ensure high service quality, and foster a positive virtual work environment.

What is the difference between Virtual Customer Service Manager vs Virtual Customer Support Specialist?

AspectVirtual Customer Service ManagerVirtual Customer Support Specialist
CredentialsCustomer service management experience, leadership skillsCustomer service or support certifications, technical knowledge
Work EnvironmentOversees teams, manages customer service strategiesHandles customer inquiries, provides technical support
Employer & Industry UsageRetail, tech, service industries with team managementTech companies, e-commerce, service providers
Search & Comparison IntentManagement, leadership, team oversightTechnical support, customer assistance

The Virtual Customer Service Manager focuses on overseeing customer service teams and strategies, requiring leadership skills and management experience. In contrast, the Virtual Customer Support Specialist handles direct customer inquiries, often with technical or product support expertise. Both roles are vital in customer service but differ in scope and responsibilities.

What is a remote virtual customer service manager job?

A remote virtual customer service manager oversees customer support teams and operations from a remote location, ensuring service quality and efficiency. The role typically requires strong communication skills, experience with customer service tools, and the ability to manage teams virtually, often involving scheduling, training, and performance monitoring.

What are the most commonly searched types of Virtual Customer Service jobs in Kentucky?

The most popular types of Virtual Customer Service jobs in Kentucky are:

What are popular job titles related to Virtual Customer Service Manager jobs in Kentucky?

For Virtual Customer Service Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Manager jobs in Kentucky look for?

The top searched job categories for Virtual Customer Service Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Virtual Customer Service Manager jobs?

Cities in Kentucky with the most Virtual Customer Service Manager job openings:

Virtual Customer Service Manager jobs near you
Infographic showing various Virtual Customer Service Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,373 per year, or $24.2 per hour.

Customer Service Manager - State Farm Agent Team Member

Brian Arends - State Farm Agent

Prospect, KY • On-site

$60K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

Benefits:
  • Simple IRA with employer match
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Brian Arends - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Respond to customer inquiries regarding insurance policies, coverage options, claims, and billing, ensuring clear and accurate information is provided. 
  • Assist customers with policy changes, including updating personal information, adding or removing coverage, and processing renewals or cancellations. 
  •  Maintain accurate customer records and policy documentation, ensuring compliance with industry regulations and company standards. 
QUALIFICATIONS:
  • Experience in customer service and customer management preferably within the insurance industry. 
  • Bilingual Spanish preferred
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.
  • Willing to obtain active insurance license.