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Customer Success Operations Manager Jobs in Kentucky

VisibleThread, LLC

$90 - $130/hr

We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space ...

New

ServiceTitan, Inc.

$105 - $168/hr

## Customer Success Manager, StrategicApplylocations: US Remotetime type: Full timeposted on: Posted Todayjob requisition id: JR115221**Ready to be a Titan?** As a Customer Success Manager, Strategic ...

New

Demandbase, Inc.

$120 - $170/hr

... Operations, and Customer Success organizations. * Drive customer adoption, business value ... Proven success managing enterprise and strategic customer relationships with executive stakeholders.

New

Vanta Inc.

$120 - $180/hr

As Vanta's Customer Success Manager, Strategic, you will serve as a trusted advisor to Vanta's largest and most complex customers--organizations with 10,000+ employees navigating sophisticated ...

New

Trovata

$90 - $130/hr

Because Trovata TMS customers manage complex treasury operations, including cash positioning ... success instincts. Compensation commensurate with experience and location: $90,000 - $130,000 ...

New

NEMETSCHEK AG

$92 - $115/hr

The Enterprise Customer Success Manager applies industry experience and Bluebeam product knowledge ... Base pay offered will depend upon qualifications and other operational considerations. Base pay is ...

New

COPE Health Solutions

$139 - $175/hr

The Technical Customer Success Manager plays a pivotal role in bridging technical expertise and customer-facing outcomes. This position focuses on empowering the sales team with compelling ...

New

NextGenEnergyJobs

$110 - $150/hr

Customer Success Manager, Commercial Markets Planet designs, builds, and operates the largest constellation of imaging satellites in history. Key Responsibilities * This role is for a Customer ...

New

Amplemarket

$80 - $120/hr

As a Customer Success Manager, you will be the trusted advisor to our customers, ensuring they achieve their desired outcomes through the use of Amplemarket. You will be responsible for building ...

New

MintMCP

$110 - $170/hr

You have owned customer relationships end to end, in customer success, account management, consulting, or a client‑delivery role. * You can run a plan and drive it to an outcome across a customer ...

New

Akamai Technologies GmbH

$101 - $181/hr

As a Customer Success Manager II, you will be responsible for: * Managing the full renewal ... Collaborating with operations to identify and implement process optimization improvements. Do what ...

New

TrendMicro

$150 - $190/hr

AI Fearlessly.**Sr. Manager, Strategic Customer Success****Location:**Remote**Position Summary ... Operational Rigor*** Own team-level reporting on adoption, consumption, retention, and expansion ...

New

Amadeus Hospitality

$95 - $135/hr

## Customer Success Manager Senior SpecialistApplyremote type: Hybridlocations: Miami, Florida: Irving, Texastime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 1, 2026 ...

New

Cambium Learning® Group

$150 - $190/hr

Lead, manage, coach, and develop a high‑performing team of Customer Success Managers ... Drive the strategy and continuous improvement of customer support operations, ensuring timely ...

New

Lumivero

$150 - $175/hr

Director, Customer Success & Support The Director, Customer Success & Support leads the post-sale ... Experience managing customer operations in Salesforce; familiarity with Jira, Confluence, or ...

New

Moveworks

$89 - $133/hr

... operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of ... You partner with our initial customers to drive product value * You develop trusted advisor ...

New

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Kentucky

Customer Success Operations Manager information

See Kentucky salary details

$38.6K

$107.4K

$117.7K

How much do customer success operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer success operations manager in Kentucky is $107,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,400.00 and $116,400.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Kentucky?

For Customer Success Operations Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Kentucky look for?

The top searched job categories for Customer Success Operations Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Success Operations Manager jobs?

Cities in Kentucky with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Kentucky as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $107,417 per year, or $51.6 per hour.

Enterprise Customer Success Manager

VisibleThread, LLC

On-site

$90 - $130/hr

Other

Medical, PTO

Posted yesterday

New

Job description

VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.

You'll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.

About the Role
  • Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
  • Own $3M in ARR across a number of large Enterprise Accounts
  • Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
  • Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
  • Solve problems. Be the bridge between customers and our product and support teams when issues come up.
  • Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.
  • 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
  • Experience working in the GovCon industry would be beneficial
  • Strong program management experience, change management and supporting user adoption
  • Must be AI savvy
  • Comfortable with technology — you can learn a product deeply and explain it simply.
  • A genuine curiosity about customers' problems, and the drive to solve them.
  • Sharp communication skills, written and verbal.
  • A self-starter who thrives on ownership, not hand-holding.
  • Work with major global brands across Defense, IT Services, and Healthcare.
  • A flat, fast-moving team with real career growth.
  • 100% paid private medical insurance.
  • Flexible working schedule.
  • Competitive salary and annual leave.
  • Monthly all-hands and team events with people worldwide.
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