Director Customer Engagement Jobs in Renton, WA (NOW HIRING)

LevelTen Energy is on a mission to accelerate the energy transition. We run the world's largest clean energy marketplace, connecting buyers and sellers and enabling them to get deals done faster through market intelligence, software, and transaction tools. Since our founding in 2016, LevelTen's platform has facilitated more than $14.8 billion in clean energy transactions.

Join us on a mission that matters.

As the Senior Director, Strategic Energy Markets, North America, you will lead LevelTen's customer engagement strategy across a portfolio of renewable energy developers, corporate and utility buyers, advisors, strategic partners, and hyperscale data center customers. Reporting to the VP of Customer Engagement, you will be responsible for driving customer retention, account growth, marketplace participation, and executive-level relationships across some of the most influential organizations shaping the future of clean energy.

This is a highly visible leadership role at the intersection of renewable energy markets, customer strategy, and commercial growth. The ideal candidate brings deep knowledge of renewable energy procurement, power markets, and commercial structures such as Power Purchase Agreements (PPAs), combined with a proven track record of leading high-performing teams and developing strategic customer relationships.

You will lead a talented North American team responsible for helping customers realize value from LevelTen's marketplace, accelerating participation across the renewable energy ecosystem, and expanding engagement with some of the world's largest energy buyers, developers, and infrastructure organizations.

This role offers a unique opportunity to shape customer strategy and marketplace growth during a pivotal period in the energy transition. You will serve as a trusted advisor to customers, a key partner to executive leadership, and a driving force behind LevelTen's recurring revenue growth, customer retention, and long-term market expansion.

If you're passionate about renewable energy, skilled at building and leading teams, and excited by the opportunity to influence the future of clean energy markets, we'd love to hear from you.

• Deliver against subscription retention and Net Revenue Retention targets across the North American customer portfolio.
• Develop and execute account growth strategies across renewable developers, corporate buyers, utilities, advisors, and data center customers.
• Identify customer risks early, lead retention strategies, and maintain accurate forecasting within Salesforce.
• Drive expansion opportunities through strategic account planning and executive engagement.

• Increase customer participation across the LevelTen marketplace, including project submissions, RFP activity, surveys, and other market engagement initiatives.
• Support customer adoption of marketplace tools and services that increase recurring activity and transaction volume.
• Partner with Product and Marketing teams to develop engagement programs that strengthen customer outcomes and marketplace growth.
• Help customers move opportunities through the transaction lifecycle and maximize value from the platform.

• Lead a North American Account Management organization of approximately eight team members, including a layer of managers and directors.
• Coach, develop, and mentor future leaders within the organization.
• Establish consistent account management, renewal, and customer engagement best practices.
• Drive accountability, performance management, career development, and organizational effectiveness.

• Partner with North American Sales leadership to ensure successful customer onboarding and account expansion.
• Collaborate with European Sales and Account Management leaders to drive a consistent global customer experience.
• Work closely with Sales Operations to improve forecasting, reporting, customer insights, and Salesforce effectiveness.
• Partner with Product, Marketing, Marketplace, and Executive Leadership teams to ensure customer needs are represented throughout the organization.

• Build and maintain relationships with strategic customers, including major developers, corporate energy buyers, utilities, advisors, and hyperscale organizations.
• Serve as an executive sponsor for key customer relationships.
• Act as a trusted voice on renewable energy procurement, power markets, PPAs, and marketplace strategies.
• Represent LevelTen at customer meetings, executive briefings, and industry events.
• Travel up to 15% for customer visits, conferences, and team gatherings.

• 10+ years of professional experience within renewable energy, power markets, energy advisory, utility, sustainability, commercial energy, or related sectors.
• Bachelor's degree required.
• Proven experience leading and developing high-performing teams, including experience managing managers and/or senior leaders.
• Strong commercial leadership background with experience in customer growth, renewals, account expansion, business development, or strategic customer management.
• Deep understanding of renewable energy markets, procurement processes, and commercial structures such as PPAs.
• Demonstrated ability to build executive-level customer relationships and influence strategic outcomes.
• Strong strategic thinking, organizational leadership, and problem-solving skills.
• Ability to develop and execute plans that drive measurable business outcomes.
• Salesforce proficiency, including forecasting, reporting, account planning, and pipeline management.
• Exceptional communication, leadership, and stakeholder management skills.

• MBA or other advanced degree.
• Experience with renewable energy origination, energy markets, power marketing, corporate procurement, or energy advisory services.
• Direct exposure to PPAs, EAC transactions, storage tolls, capacity agreements, or other clean energy commercial structures.
• Experience working with hyperscalers, data centers, utilities, or Fortune 500 energy buyers.
• Experience leading customer-facing organizations within a marketplace, platform, data subscription, SaaS, or energy technology company.
• Experience managing both buy-side and sell-side customer relationships.

• Lead one of the most influential customer portfolios in clean energy.
• Build relationships with the world's largest energy buyers, developers, and infrastructure organizations.
• Help shape the future of renewable energy procurement and marketplace innovation.
• Join a mission-driven company accelerating the global energy transition.
• Work with a highly talented and collaborative team in a fast-growing industry.
• Enjoy significant visibility with executive leadership and opportunities to influence company strategy.

• Comprehensive Medical, Dental, and Vision Coverage
• Wellness Credit
• Flexible Vacation Policy
• 11 Company Holidays
• 401(k)

• Casual Dress Code
• Commuter Benefits
• Standing Desk Options
• Regular Company-Sponsored Events
• Hybrid Work Schedule

• This position is based in Seattle, WA, with a hybrid work schedule.
• Candidates located in the greater Seattle metro area, including Bellevue, Redmond, Kirkland, Issaquah, Bothell, Renton, Lynnwood, Edmonds, Everett, Tacoma, and surrounding communities are encouraged to apply.
• Exceptional candidates located elsewhere in the United States may be considered.
• Estimated compensation: $185,000 - $210,000 base salary, with On-Target Earnings (OTE) of $250,000 - $280,000, depending on experience and location.
• Equity participation included as part of the total compensation package.
• Applicants must be legally authorized to work in the United States without current or future visa sponsorship.

LevelTen Energy is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected status.

If you require a reasonable accommodation during the application or interview process, please contact the People Team at hr@leveltenenergy.com with "Applicant Accommodation" in the subject line.