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Director Customer Engagement Jobs in Renton, WA (NOW HIRING)

DESC

Client Engagement Specialist - DEAC

Seattle, WA · On-site

$39.08 - $43.15/hr

Be a welcoming presence and direct clients to the services they are seeking, at times escorting to ... utilize good customer service skills. * Ability to work effectively with clients potentially ...

LiveRamp

Expert Engagement Manager

Seattle, WA · Hybrid

... Director for both internal and external concerns * Identify challenges and develop practical recommendations to maximize customer value * Demonstrate a deep understanding of LiveRamp products and ...

Smartsheet

Sr. CE Program Manager

Bellevue, WA · On-site

$130K - $131K/yr

As the Sr. CE Program Manager, you will serve as a strategic partner to the Sr. Director, Customer ... Design, build, and iterate multi-channel customer engagement mechanisms aligned with Customer ...

Socket.dev

Sr. CE Program Manager

Bellevue, WA · On-site

$135 - $173/hr

... the Sr. Director, Customer Adoption Programs & Strategy in leading customer excellence programs ... engagement mechanisms aligned with Customer Success objectives Develop end-to-end strategies ...

New

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Lead post-sale customer engagement across government and commercial accounts * Develop processes ...

Integrate

Director of Customer Success

Seattle, WA

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Lead post-sale customer engagement across government and commercial accounts * Develop processes ...

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Lead post-sale customer engagement across government and commercial accounts * Develop processes ...

LiveRamp

Senior Brands Account Director

Seattle, WA · On-site

Evolve the tools, processes, and strategy for customer engagement and segmentation as LiveRamp ... Minimum of 5 yrs as CSM/Account Director, or 8+ years customer facing with 2 in CS * History of ...

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All JobsCustomer Engagement JobsDirector Customer Engagement JobsDirector Customer Engagement Jobs in Renton, WA

Director Customer Engagement information

See Renton, WA salary details

$38.8K

$110.4K

$191.2K

How much do director customer engagement jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director customer engagement in Renton, WA is $110,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,700.00 and $138,400.00 per year, depending on experience, location, and employer.

What does a director of customer engagement do?

A Director of Customer Engagement is responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and overall engagement with a company’s products or services. They oversee customer communication channels, design engagement programs, and analyze customer feedback to drive business growth. This role often collaborates with marketing, sales, and product teams to ensure a seamless customer experience and to build long-term relationships with clients. Additionally, they may lead teams focused on customer success, retention, and advocacy.

What are the key skills and qualifications needed to thrive as a director of customer engagement?

To thrive as a Director of Customer Engagement, you need strong leadership abilities, a deep understanding of customer experience strategies, and a bachelor's or master's degree in business, marketing, or a related field. Familiarity with CRM systems, customer analytics tools, and omnichannel engagement platforms is typically required. Outstanding communication, strategic thinking, and relationship-building skills set top performers apart in this role. These skills are crucial for driving customer satisfaction, loyalty, and revenue growth through effective engagement initiatives.

What are some typical challenges a director of customer engagement faces when aligning cross-functional teams to improve customer experience?

A Director of Customer Engagement often works with multiple departments, such as marketing, sales, product, and support, to create a seamless customer journey. One common challenge is ensuring that all teams share a unified vision of customer success, which may require building strong communication channels and aligning KPIs. Additionally, balancing strategic oversight with hands-on involvement can be demanding, especially when implementing new engagement initiatives. Successfully managing these dynamics is critical to driving customer satisfaction and loyalty.

What is the difference between Director Customer Engagement vs Customer Success Manager?

AspectDirector Customer EngagementCustomer Success Manager
CredentialsBachelor's degree, experience in marketing, sales, or customer relationsBachelor's degree, background in customer service or account management
Work EnvironmentStrategic planning, cross-department collaboration, leadershipClient interaction, onboarding, ongoing support
Employer & Industry UsageUsed in marketing, sales, and customer experience teams across industriesCommon in SaaS, tech, and service industries focusing on client retention

The main difference is that the Director Customer Engagement focuses on strategic initiatives to enhance overall customer relationships and loyalty, often overseeing teams and campaigns. In contrast, a Customer Success Manager works directly with clients to ensure their success with a product or service, emphasizing day-to-day support and retention.

What are the most commonly searched types of Customer Engagement jobs in Renton, WA?

The most popular types of Customer Engagement jobs in Renton, WA are:

What job categories do people searching Director Customer Engagement jobs in Renton, WA look for?

The top searched job categories for Director Customer Engagement jobs in Renton, WA are:

What cities near Renton, WA are hiring for Director Customer Engagement jobs?

Cities near Renton, WA with the most Director Customer Engagement job openings:

Director Customer Engagement jobs near you
Infographic showing various Director Customer Engagement job openings in Renton, WA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $110,371 per year, or $53.1 per hour.

Senior Director, Account Management

LevelTen Energy

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Role Purpose
LevelTen Energy is on a mission to accelerate the energy transition. We run the world's largest clean energy marketplace, connecting buyers and sellers, and enabling them to get deals done faster with cutting-edge market intelligence reports and software, and transaction tools. Since being founded in 2016, LevelTen's platform has facilitated over $14.8 billion in clean energy transactions.
Join us on a mission that matters.
As Senior Director of Account Management, North America, you will lead the customer engagement function for every active LevelTen account in the region - across developers, corporate and utility buyers, advisors, partners, and data center hyperscalers. Reporting to the VP of Customer Engagement, you will own the retention, expansion, and marketplace activation outcomes for the NA book of business and will be a senior voice on the Customer Engagement leadership team.
This is a builder role at a pivotal moment in the energy transition. Corporate buyers, hyperscalers, and developers all need better tools and trusted partners to navigate an accelerating clean energy market, and LevelTen's marketplace is the connective tissue. The Account Management team is the engine that turns subscriber relationships into long-term retention and recurring marketplace activity. You will set the playbook, raise the bar on team performance, and own a meaningful slice of LevelTen's recurring and transactional revenue.
Duties and Responsibilities
  • Own North American renewal and net retention performance
    • Deliver against subscription retention targets across the NA book of business.
    • Build and operationalize a renewals motion that works across developer, buyer, advisor, and data center segments.
    • Surface churn risk early, lead save plays, and ensure forecast accuracy in Salesforce.
    • Drive Net Revenue Retention through structured expansion plays within existing accounts.
  • Drive marketplace engagement across the NA customer base
    • Increase the rate at which active accounts submit projects, issue buy-side RFPs, respond to surveys, and contribute market signals to the LevelTen ecosystem.
    • Partner with Product and Marketing on engagement campaigns and customer education that drive recurring marketplace activity.
    • Connect customer engagement to success fee revenue by helping accounts move opportunities through to executed transactions.
  • Lead and develop a high-performing team
    • Manage a 7-person organization with 3 direct reports, including a manager layer; coach, hire, and level up talent across the team.
    • Install consistent account management playbooks, QBR cadences, and customer health-scoring practices.
    • Develop high-potential team members into the next generation of LevelTen leaders.
  • Lead cross-functionally across Customer Engagement and the broader business
    • Partner with North American Sales leadership on new-business-to-AM handoffs and joint account expansion.
    • Partner with European Account Management and Sales leadership to maintain a globally consistent customer experience and effectively manage global accounts.
    • Partner with Sales Operations on Salesforce hygiene, reporting, and enablement.
  • Represent the voice of the North American customer to Product and the broader leadership team.
    • Own executive engagement with strategic NA accounts
    • Maintain senior relationships with named strategic customers across developers, corporate buyers, utilities, advisors, and hyperscalers.
    • Be a credible, senior voice with C-suite stakeholders on the clean energy market, LevelTen's products, and the marketplace opportunity.
    • Travel up to 15% for customer visits, industry events, and team gatherings.
Qualifications
  • 10+ years of professional work experience, with significant experience in a relevant clean energy, utility, or related industry field.
  • Bachelor's degree required.
  • Demonstrated ability to lead teams, extract complex challenges, and distill them into clear management recommendations and actions.
  • Demonstrated ability to think strategically with the end in mind and develop plans that meaningfully impact an enterprise customer engagement function.
  • Viewed as a leader within prior organizations by executive leadership and peers - with a track record of building credibility internally and externally.
  • Salesforce fluency - confident driving forecasting, pipeline hygiene, account planning, and dashboard-based team management.
  • Strong command of modern Customer Success methodology - health scoring, QBRs, segmentation, NRR motions, and structured customer journeys.
  • Experience selling, renewing, or managing accounts for a data subscription or SaaS data product.
  • Excellent executive communication, stakeholder management, and customer-facing presence with senior buyers, developers, and partners.
  • People-leadership instincts: develops talent, holds the bar, and creates clarity for a team operating across diverse customer segments.
Nice to Have
  • MBA or other advanced degree.
  • Direct exposure to PPAs, EAC-only deals, storage tolls, capacity contracts, or related clean energy commercial structures.
  • Prior experience scaling a customer engagement function in a marketplace, two-sided platform, or data subscription business.
  • Experience working with hyperscaler / data center buyers or large corporate clean energy procurement programs.
  • Experience leading a team that serves both buy-side and sell-side customers within the same book of business.
Benefits / Perks
  • Full Medical, Vision and Dental coverage
  • Wellness Credit
  • Flexible vacation policy
  • 11 paid company holidays
  • 401k
In the Seattle office:
  • Casual dress code
  • Commuter benefits
  • Standing desk options
  • Regular company-sponsored events
  • Hybrid in-office/work from home schedule

Additional Information
  • This position is based out of our office in the Belltown neighborhood of Seattle, WA (hybrid work schedule). Remote may be considered in exceptional circumstances.
  • The estimated annual compensation for this position is $185,000-210,000 base / $250,000 - $280,000 OTE, depending on location and experience. This role is designed for high-impact leaders and features a substantial commission structure with significant upside, alongside an equity grant. This combination ensures a highly competitive total compensation package that rewards over-performance.
  • Must be legally authorized to work in the U.S. without a current or future need for visa sponsorship.
Equal Opportunity Employer
LevelTen Energy is an Equal Opportunity Employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, marital status, age, sexual orientation, gender identity or expression, or any other legally protected status.
Accessibility
If you are an individual with a disability and need assistance completing the online application or during the interview process, please call 1-800-995-2152. Please leave a message and a member of our People team will return your call within three business days. Alternatively, an email may be sent to hr@leveltenenergy.com. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.

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