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Director Customer Engagement Jobs in Renton, WA (NOW HIRING)

RecruitingDash

Manager, Customer Engagement

Seattle, WA · On-site

... customer satisfaction / relationship both internal and external as deemed relative or necessary to ... directed by supervisor - Complies with and follows all procedures within the company security ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

We're looking for a Director of Customer Success to lead and scale our post-sale customer ... Oversee account management and customer engagement for larger customers and strategic accounts

LevelTen Energy

Account Director

Seattle, WA · On-site +1

As Account Director you are a player-coach at the heart of LevelTen's customer engagement function. You will lead a two-person team, while personally owning relationships with some of LevelTen's most ...

Forterra

Director, Advancement & Engagement

Seattle, WA · On-site

$35 - $45/hr

Conduct donor and prospect research to identify engagement opportunities and inform relationship ... Maintain accurate donor, prospect, and funder records within the organization's CRM and advancement ...

DESC

Client Engagement Specialist - DEAC

Seattle, WA · On-site

$39.08 - $43.15/hr

Be a welcoming presence and direct clients to the services they are seeking, at times escorting to ... utilize good customer service skills. * Ability to work effectively with clients potentially ...

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Director Customer Engagement information

See Renton, WA salary details

$38.8K

$110.4K

$191.2K

How much do director customer engagement jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director customer engagement in Renton, WA is $110,371.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,700.00 and $138,400.00 per year, depending on experience, location, and employer.

What does a director of customer engagement do?

A Director of Customer Engagement is responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and overall engagement with a company’s products or services. They oversee customer communication channels, design engagement programs, and analyze customer feedback to drive business growth. This role often collaborates with marketing, sales, and product teams to ensure a seamless customer experience and to build long-term relationships with clients. Additionally, they may lead teams focused on customer success, retention, and advocacy.

What is the difference between Director Customer Engagement vs Customer Success Manager?

AspectDirector Customer EngagementCustomer Success Manager
CredentialsBachelor's degree, experience in marketing, sales, or customer relationsBachelor's degree, background in customer service or account management
Work EnvironmentStrategic planning, cross-department collaboration, leadershipClient interaction, onboarding, ongoing support
Employer & Industry UsageUsed in marketing, sales, and customer experience teams across industriesCommon in SaaS, tech, and service industries focusing on client retention

The main difference is that the Director Customer Engagement focuses on strategic initiatives to enhance overall customer relationships and loyalty, often overseeing teams and campaigns. In contrast, a Customer Success Manager works directly with clients to ensure their success with a product or service, emphasizing day-to-day support and retention.

What are the key skills and qualifications needed to thrive as a director of customer engagement?

To thrive as a Director of Customer Engagement, you need strong leadership abilities, a deep understanding of customer experience strategies, and a bachelor's or master's degree in business, marketing, or a related field. Familiarity with CRM systems, customer analytics tools, and omnichannel engagement platforms is typically required. Outstanding communication, strategic thinking, and relationship-building skills set top performers apart in this role. These skills are crucial for driving customer satisfaction, loyalty, and revenue growth through effective engagement initiatives.

What are some typical challenges a director of customer engagement faces when aligning cross-functional teams to improve customer experience?

A Director of Customer Engagement often works with multiple departments, such as marketing, sales, product, and support, to create a seamless customer journey. One common challenge is ensuring that all teams share a unified vision of customer success, which may require building strong communication channels and aligning KPIs. Additionally, balancing strategic oversight with hands-on involvement can be demanding, especially when implementing new engagement initiatives. Successfully managing these dynamics is critical to driving customer satisfaction and loyalty.
What job categories do people searching Director Customer Engagement jobs in Renton, WA look for? The top searched job categories for Director Customer Engagement jobs in Renton, WA are:
What cities near Renton, WA are hiring for Director Customer Engagement jobs? Cities near Renton, WA with the most Director Customer Engagement job openings:
Director Customer Engagement jobs near you
Infographic showing various Director Customer Engagement job openings in Renton, WA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $110,371 per year, or $53.1 per hour.

Manager, Customer Engagement

RecruitingDash

Seattle, WA • On-site

Full-time

Re-posted 16 days ago

Job description

Job Summary
Project Manager will lead low complexity projects and or support higher complexity projects, programs and initiatives. Manages assigned projects through the various stages of the project lifecycle, from concept to implementation. This includes support the development of Statements of Work (SOW), business proposals, functional requirements, project plan w/milestones, financials, and implementation plan.
Essential Duties & Responsibilities
- Define concise goals and objectives within a project framework
- Ensures all project requirements and/or objectives are correctly gathered, understood and properly translated for execution
- For low complexity projects recognizes project Key Performance Indicators and manages the work within scope, quality, time and cost constraints
- Conducts project risk reviews and appropriate mitigation actions
- Facilitates communication as appropriate to all involved and "manages" internal stakeholders. This includes escalating issues to the next level of management.
- Supports forecasting project budget and staffing needs for current and future site needs
- Remains accountable for overall project success of low complexity projects and for more complex projects contributes to overall project success - including cost, schedule, quality, and scope management
- Manages the overall budget of assigned projects
- Remains accountable for customer satisfaction / relationship both internal and external as deemed relative or necessary to project success
- Understands and exceeds customer (internal or external) needs and expectations
- Identifies creative ways to implement corrective actions in a cost effective manner
- Provides feedback to project team and leaders on concerns regarding cost
- Develops and owns project plan, establishing a road map with clear dates and clear deliverables
- Provides regular project updates to project team, relevant departments, stakeholders, project champions and senior leadership as needed
- Provides weekly communication forum for the exchange of ideas and information for projects including project status, resolving project issues and changes
- Works with stakeholders to define project road maps and deliverables
- Clarifies and communicates project objectives and success criteria
- Ensures all sensitive and confidential information is handled appropriately
- Identifies and prepares proposals that close gaps and mitigates risk
- Adheres to all safety and health rules and regulations associated with this position and as directed by supervisor
- Complies with and follows all procedures within the company security policy
- May perform other duties and responsibilities as assigned
Education & Experience Requirements
- Bachelor's degree - required
- Minimum of 1-2 years experience in project management
- CAPM or Equivalent Certification preferred
- Or an equivalent combination of education, experience and / or training
RecruitingDash is an Equal Opportunity Employer. If you have any questions or comments, please go to www.recruitingdash.com or email us at info@recruitingdash.com!

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