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Director Credit Card Customer Service Jobs in Rome, GA

Waffle House

Night Shift Server / Wait Staff

Centre, AL · On-site

You take home all cash and credit card tips daily. Direct deposit and pay card available for weekly ... to your Customers. * You can expect to be on your feet, doing everything from taking orders to ...

O'Reilly Auto Parts

Parts Specialist

Rome, GA · On-site

$18 - $24.25/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Cedartown, GA · On-site

$16.50 - $22.25/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Rockmart, GA · On-site

$16 - $21.50/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Cedartown, GA · On-site

$16.50 - $22.25/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Rome, GA · On-site

$18 - $24.25/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Rome, GA · On-site

$18 - $24.25/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

La Fayette, GA · On-site

$15.25 - $20.50/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Summerville, GA · On-site

$16.25 - $22/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Centre, AL · On-site

$17 - $23/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Rome, GA · On-site

$18 - $24.25/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Calhoun, GA · On-site

$16 - $21.50/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

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Showing results 41-60

All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rome, GA

Director Credit Card Customer Service information

See Rome, GA salary details

$84.5K

$156.4K

$301.6K

How much do director credit card customer service jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director credit card customer service in Rome, GA is $156,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $188,100.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Rome, GA?

The most popular types of Credit Card Customer Service jobs in Rome, GA are:

What are popular job titles related to Director Credit Card Customer Service jobs in Rome, GA?

For Director Credit Card Customer Service jobs in Rome, GA, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Rome, GA look for?

The top searched job categories for Director Credit Card Customer Service jobs in Rome, GA are:

What cities near Rome, GA are hiring for Director Credit Card Customer Service jobs?

Cities near Rome, GA with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rome, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $156,387 per year, or $75.2 per hour.

Remote Customer Service Representative

Liveops

Rome, GA • Remote

$20/hr

Contractor

Re-posted 19 days ago

Job description

Tax Software Support – Independent Contractor

Location: Remote (US-Based)

Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide support services.
  • Set your own schedule.
  • Provide a distraction-free home office.
  • Provide your own home office equipment.
  • Handle customer calls, assess needs, and solve problems.
Requirements
  • Experience taking inbound and outbound calls.
  • Computer skills, including navigating multiple systems and documenting call notes.
  • Strong communication skills and the ability to connect with diverse individuals.
  • Ability to sit for long periods.
  • Patience and empathy.
  • Ability to provide services pursuant to your contract independently.
Preferred Qualifications
  • Available to provide services on April 14 and 15.
  • Comfortable using video chat and screen-sharing tools.
  • Adaptable to changing procedures and tech challenges.
  • Experience with inbound/outbound customer support; call center experience is a plus.
Hours
  • Choose your own schedule by self-scheduling 30-minute blocks or commits.
  • Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.
  • Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.
Compensation
  • Submit invoices and receive payment for completed services pursuant to contract.
  • Invoice $0.34 per minute of talk time for providing services January–April.
  • Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.
  • Additional performance-based pay may be announced during the season.
  • ICs are responsible for their own taxes and expenses.
  • Earn up to $20/hour; earnings vary and are not guaranteed.
Computer Requirements
  • CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
  • Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
  • OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
  • Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.
  • Review the Liveops Mobile Device and Security Requirements
Application and Certification Process
  • Complete an application and pass a background check.
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete program-specific certifications.
Background Check

For a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirements

Important Notes
  • Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.
  • Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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