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Director Credit Card Customer Service Jobs in Rochester, NY

WorldWide Electric Corp

Credit Analyst

Fairport, NY · On-site

$50K/yr

Enter payments on customer accounts (credit card/lockbox/ach) * Process credit applications/check trade references and pull necessary Dunn & Bradstreet reports and Experian Reports * Validation of ...

WorldWide Electric Corp

Credit Analyst

Fairport, NY · On-site

$50K/yr

Enter payments on customer accounts (credit card/lockbox/ach) * Process credit applications/check trade references and pull necessary Dunn & Bradstreet reports and Experian Reports * Validation of ...

Riverside Payments

Be Seen First

Customer Service Sales Associate

Rochester, NY · On-site

$75K - $95K/yr

Help local business owners save money on their credit card processing! * Prospect leads thru a ... Customer service background (preferred) * Self driven, upbeat, outgoing individuals! * All levels ...

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Director Credit Card Customer Service information

See Rochester, NY salary details

$83.4K

$154.2K

$297.5K

How much do director credit card customer service jobs pay per year?

As of May 28, 2026, the average yearly pay for director credit card customer service in Rochester, NY is $154,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,100.00 and $185,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Rochester, NY? The most popular types of Credit Card Customer Service jobs in Rochester, NY are:
What are popular job titles related to Director Credit Card Customer Service jobs in Rochester, NY? For Director Credit Card Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Rochester, NY look for? The top searched job categories for Director Credit Card Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Director Credit Card Customer Service jobs? Cities near Rochester, NY with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Credit Analyst

Credit Analyst

WorldWide Electric Corporation

Fairport, NY • On-site

Full-time

Posted 2 days ago

Job description

Overview:

The Credit Analyst is responsible for supporting the credit team responsibilities at WorldWide Electric.

The Credit Analyst will work with the accounting team to ensure customer payments are entered accurately and timely and that credit requests are handled effectively. This position is located in Rochester, NY

Responsibilities:

  • Enter payments on customer accounts (credit card/lockbox/ach)
  • Process credit applications/check trade references and pull necessary Dunn & Bradstreet reports and Experian Reports
  • Validation of orders on credit hold
  • Updating customer accounts with valid email addresses, physical addresses, phone etc. as needed
  • Credit memos for nameplate warranties/freight issues/pricing
  • Invoicing
  • Assist customers with copies of invoices/statements/troubleshoot short paid invoices
  • Assist in making Collection calls on past due/over credit limit customers

Skills/Qualifications:

  • A demonstrated ability to administer and coordinate multiple, ongoing tasks, ensuring that they are implemented effectively within targeted timelines and costs.
  • Strong written and verbal communication skills. Ability to call or email vendors in a clear and concise manner.
  • Experience with ERP systems preferred, specifically Epicor/Prophet 21.
  • Excel experience preferred
  • Bachelor's Degree in Accounting, Finance, or Business preferred
  • Minimum 1-3 yrs' AR experience required

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

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