Director Client Success Jobs in Wheat Ridge, CO (NOW HIRING)

Who We Are

At Delve Deeper, we are a performance media agency specializing in the charity and nonprofit sector, partnering with organizations that invest $5M to $20M annually in media. We help mission-driven teams maximize their impact through advanced digital strategies designed to deliver measurable, scalable results.

Our capabilities span advanced reporting and analytics, intent-based audience segmentation, full-service digital media management, and personalized creative-giving our partners a comprehensive, data-driven approach to growth.

Delve Deeper has also been recognized as Built In Colorado's "Best Places to Work" for five consecutive years, reflecting a culture that prioritizes both performance and people. We emphasize professional development in an environment where every team member can make a meaningful impact. We're deeply committed to supporting our team through self-care, family, community, and career growth. As a privately owned company, we move quickly-free from red tape-and create clear paths for advancement for those driven to succeed.

What We're Looking For - Client Director / Sr. Client Director

We're looking for a Client Director / Sr. Client Director who operates as a true partner to our clients-someone who can connect strategy, performance, and relationships to drive meaningful business outcomes.

At Delve Deeper, we don't act as vendors. We work alongside our clients to solve complex challenges, align media investments to real-world impact, and drive measurable growth. This role sits at the center of that mission.

You are both strategic and operational. You understand your clients' businesses deeply, build trust with senior stakeholders, and ensure our work consistently delivers against their goals. You thrive in a fast-paced environment, take ownership of outcomes, and know how to balance client success with business performance.

Here's What You'll Do

1. Own Client Strategy & Growth

• Develop and lead account strategies that drive ~25% revenue growth across your portfolio
• Align client goals with actionable plans across media, data, and execution
• Identify opportunities to expand partnerships and deepen impact
• Manage account performance against both client outcomes and internal business goals

2. Lead Client Relationships

• Serve as the primary point of contact and trusted advisor to senior client stakeholders
• Build strong, long-term relationships grounded in trust, transparency, and results
• Set clear expectations and communicate proactively-especially when navigating challenges
• Act as the voice of the client internally, ensuring alignment across teams

3. Drive Performance & Delivery Excellence

• Ensure all work delivered meets a high standard of quality and drives measurable outcomes
• Stay accountable to client performance metrics and overall success
• Partner with internal teams to ensure strategy, execution, and results are aligned
• Step in when needed to solve problems and keep initiatives on track

4. Manage the Business (P&L Ownership)

• Own and manage portfolio-level P&L, including revenue growth and margin targets
• Make decisions that balance client success with sustainable business performance
• Monitor account health and proactively address risks to performance or profitability

5. Lead & Develop the Team

• Mentor and coach team members, helping them grow strategically and operationally
• Foster a high-performance, collaborative team environment
• Ensure clarity of roles, priorities, and expectations across your pod

6. Connect Strategy Across the Business

• Bring together client goals, data insights, team capabilities, and platform strategy
• Identify gaps and opportunities across people, process, and technology
• Challenge assumptions and continuously look for better ways to drive results

Here's What You Bring:

• 15+ years of experience in agency client leadership, delivery, or professional services
• 10+ years managing portfolio-level P&Ls, including revenue growth and margin accountability
• Proven ability to build and maintain relationships with senior client stakeholders
• Strong strategic thinking paired with the ability to operate and execute when needed
• Experience leading cross-functional teams and driving alignment across disciplines
• Excellent communication skills with the ability to influence, set expectations, and build trust
• Deep understanding of performance marketing and business outcomes
• Experience in industries such as nonprofit, financial services, insurance, or retail is a plus
• A solution-oriented mindset with a focus on creating win-win outcomes for clients and the business
• Curiosity and a willingness to challenge the status quo

What Delve Deeper Offers:

• Health Benefits:Comprehensive (100% company-paid) health coverage for employees & their families, including medical, dental, and vision insurance. We also offer FSA and HSA health options with a company contribution.
• Other Benefits:Life Insurance and Disability Coverage
• Retirement Plan:401(k) plan with a 4% match/company contribution
• Paid Time Off (PTO):Generous vacation, sick leave, and paid holidays
• Parental Leave:Up to 3 months of paid time off for new parents
• Wellness Program:$1,250 annual reimbursement for health and well-being (gym membership, ski passes, meal plans, fitness equipment, etc.)
• Beautiful Office & Workspace:Newly built and designed office exclusively for Delve Deeper with local restaurants, shopping, and hiking/biking trails. Large common areas filled with snacks, beverages, and regularly catered meals!
• Hybrid Working Model:Tuesdays, Wednesdays, and Thursdays in-office with the option to work from home on Mondays and Fridays
  

Compensation:

This role offers a base salary of $150,000-$180,000, with on-target earnings (OTE) ranging from $200,000-$230,000.

Delve Deeper is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve Deeper strives to create a culture of unity and respect, and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate, and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.