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Director Client Experience Jobs in Wheat Ridge, CO

The Trade Desk

Director, Client Service

Denver, CO · On-site

The Trade Desk's Channel Partners team is hiring a Director of Client Service to lead a front-line ... Hands-on experience with TTD's platform preferred. * 8+ years in programmatic advertising, digital ...

The Trade Desk

Director, Client Service

Denver, CO · On-site

The Trade Desk's Channel Partners team is hiring a Director of Client Service to lead a front-line ... Hands-on experience with TTD's platform preferred. * 8+ years in programmatic advertising, digital ...

Wheelhouse DMG

Director, Client Strategy

Denver, CO

Reimagining the appointment booking experience to create exponential growth for one of the largest ... Strategic Focus The Director of Client Strategy raises the strategic ceiling on Wheelhouse's most ...

Epsilon

Sr. Director, Client Engagement

Denver, CO · On-site

Overview How You'll Make an Impact As Senior Director of Client Engagement at Epsilon, you'll be ... Experience managing large teams (client teams comprised of more than 50 people) * Has in-depth ...

Busey

Director of Private Client Strategy

Denver, CO · On-site

This role is pivotal in delivering a differentiated, client-centric experience for high-net-worth ... The director will collaborate closely with executive leadership, market leaders, and product ...

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Infographic showing various Director Client Experience job openings in Wheat Ridge, CO as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Director, Client Service

The Trade Desk

Denver, CO • On-site

Full-time

Re-posted 22 days ago

Job description

About the team:

The Trade Desk's Channel Partners team is hiring a Director of Client Service to lead a front-line team of Account Managers and Traders, scale high-value partner relationships, and act as a strategic, in-market leader for our most important channel partners. This role blends people leadership, hands-on campaign and technical oversight, and cross-functional partnership with Product, Engineering, and Business Development to ensure partner growth, product adoption, and revenue performance.

What you'll do:

  • Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting partner integrations and external demand generation. 
  • Own senior leadership relationships across a portfolio of channel partners; act as primary escalation and in-market executive for high-value accounts. 
  • Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence. 
  • Oversee campaign setup, trafficking, optimization, and troubleshooting; ensure technical integration quality and operational excellence. 
  • Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners. 
  • Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations. 
  • Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews. 
  • Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies. 
  • Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value. 
  • Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction. 

Who you are: 

  • Bachelor's degree or higher. 
  • Hands-on experience with TTD's platform preferred. 
  • 8+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships; minimum 4+ years managing large client-facing teams. 
  • Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows. 
  • Demonstrated success managing technical integrations or working closely with engineering/product teams. 
  • Strong analytical skills and comfort with metrics-driven decision-making (SQL, Excel, BI tools preferred). 
  • Excellent client-facing communication and executive presence; proven ability to influence senior partners and cross-functional stakeholders. 
  • Track record of hiring, coaching, and scaling high-performing teams. Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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