Director Client Relations Jobs in Tennessee (NOW HIRING)

Job Title: Director, Engineering

Department: Engineering

Location:  Memphis, TN and/or Remote

We will determine salary based on skills and experience in relation to the function of the role, as well as equity to any other employees in the same or similar role.

Company Profile:

Congruex provides digital infrastructure solutions through engineering and construction services that connect communities nationwide. This includes wireline, wireless, data centers, and utility services from initial concept to market go-live.

With employees across the United States and India, the work we do enables essential infrastructure for the future of communications.

Build a Career. Build What Matters.

Job Summary:

The Director is responsible for assisting leadership in coordinating and implementing operational strategies, goals, and actions. A Director supports local managers within an assigned geographic area in implementing and monitoring local operations including marketing, project services, staff development, quality, and client relations all within established company goals and objectives. The Director will also maintain responsibility for the profit and loss within the offices/areas they manage.

Job Responsibilities (Including, but not limited to):

·         Represent the company and your team while working closely with the customer to define and deliver their needs.

·         Identify a workgroup’s daily capacity and determine the required capacity to complete the work.

·         Based on a team’s performance and/or the performance need, provide daily or weekly production expectations.

·         Either through process or products, identify innovative ways to reduce work cycle times and increase quality.

·         Determine a workload and financial forecast for each shared service based on trends, projections, or customer commitments.

·         Retrieve, analyze, transform, and report data for business intelligence. 

·         Work with Business Development to research and develop new shared services business opportunities for both internal and external customers.

·         Build and maintain a team of high functioning managers, professional staff, and support staff to maintain a profitable organization.

·         Provide technical and analytical guidance as needed as well as coaching and mentorship.

·         Hold team accountable for submitting timely, quality work.

·         Coordinate with HR team for recruitment and training of a cross-functional department.

·         Work with Operations to determine improvement targets in all projects as a measure of performance.

·         Set challenging cross-functional goals that support the organizational goals and strategies.

·         Manage and supervise firm operations including bid analysis, budgeting, initiating, resourcing, and distribution of responsibilities amongst team.

·         Assist account president in planning and executing the annual budget.

·         Direct areas with multiple functions in conjunction with project managers and other department managers.

·         Develop relationships with existing and potential markets to identify and service customer needs.

·         Process daily escalations of issues from client.

·         Report weekly on productivity, statuses, and quality; Special or ad-hoc reports or projects as needed.

Required Skills & Qualifications:

General

·         Bachelor’s degree in Science, Technology, Engineering or Mathematics.

·         Minimum 10 years of construction and/or engineering experience.

·         Minimum 5 years of management experience.

·         Ability to manage teams in multiple states.

·         Excellent conflict resolution skills and demonstrated experience in directing and motivating multi-level talent.

·         Experience conducting end to end project management of large fiber deployment projects; able to provide technical and analytical guidance to a project team.

·         Experience managing Outside Plant and Inside Plant projects.

·         Deadline driven, self-motivated, and technically savvy.

·         Excellent verbal and written interpersonal communication skills.

·         Superior time management skills.

·         Extremely organized with strong attention to detail.

·         Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities.

·         Critical thinking skills; make assessments and provide solutions to problems.

·         Ability to maintain professional tact in a fast-paced work environment with internal personnel and clients.

·         Superior customer service. Dedication to providing customers “White Glove Service”.

Desired Skills & Qualifications:

·         Relationship management experience (government/city officials, clients, etc.) preferred.

·         Civil and/or telecommunications construction background preferred.

·         Master’s degree in Science, Technology, Engineering or Mathematics preferred.

Congruex Culture & Benefits:

Congruex’s culture of safety and performance is built on the 4X Factor core values of Be Safe, Be Accountable, Be Respectful, and Earn Trust. These values guide how we work with one another and how we interact with our customers.

We are committed to building a workplace where employees feel supported and recognized. We invest in employees through a comprehensive approach, including the benefits below with eligibility on Day 1 of employment:

·         Medical, Dental & Vision benefits with 70% paid by the company

·         401(k) with company match up to 4% and immediate vesting

·         Flexible PTO for exempt roles & competitive PTO accrual for non-exempt roles

·         10 company paid holidays (9 standard and 1 floating)

·         Company Paid Short-Term and Long-Term Disability coverage

·         Company Paid Maternity & Parental Leave options

·         Company Paid Basic Life Insurance (with employee paid voluntary options)

·         Annual Safety Boot Program of up to $150 per eligible field employee per year

·         Safety Points Program for eligible field employees redeemable in the company store

·         Free wellness benefits like counseling, financial planning, and more

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.