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Director Application Support Jobs in Reston, VA (NOW HIRING)

Provide responsive support for walk-in customers and ad-hoc desk-side support as required ... DIR SD Manager as needed * Establish productive working relationships and maintain effective ...

New

Provide responsive support for walk-in customers and ad-hoc desk-side support as required ... DIR SD Manager as needed * Establish productive working relationships and maintain effective ...

New

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

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Showing results 1-20

Director Application Support information

See Reston, VA salary details

$32.3K

$167.7K

$214.3K

How much do director application support jobs pay per year?

As of Jun 12, 2026, the average yearly pay for director application support in Reston, VA is $167,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,200.00 and $213,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Application Support, and how can they be effectively managed?

A Director of Application Support often encounters challenges such as balancing resource allocation between urgent incident resolution and long-term system improvements, managing diverse stakeholder expectations, and ensuring the team stays updated with evolving technologies. Effective management involves fostering strong communication channels with business units and IT teams, implementing clear escalation protocols, and investing in ongoing training for team members. Building a proactive culture that emphasizes root cause analysis and continuous service improvement is also key to success in this role.

What does a Director of Application Support do?

A Director of Application Support oversees the teams and processes responsible for maintaining, troubleshooting, and improving software applications within an organization. They ensure that applications run smoothly, address user issues efficiently, and implement best practices for support and upgrades. This role involves collaborating with IT, development, and business units to align application performance with organizational goals, as well as managing budgets, staffing, and vendor relationships related to application support.

What are the key skills and qualifications needed to thrive as a Director of Application Support, and why are they important?

To thrive as a Director of Application Support, you need strong leadership abilities, in-depth knowledge of application management, and a relevant degree in computer science or a related field. Familiarity with IT service management frameworks (such as ITIL), ticketing systems, and enterprise software platforms is typically required, along with certifications like ITIL or PMP. Exceptional communication, problem-solving, and stakeholder management skills help build effective teams and foster collaboration across departments. These skills ensure reliable application performance, timely issue resolution, and alignment of IT services with organizational goals.
What are the most commonly searched types of Application Support jobs in Reston, VA? The most popular types of Application Support jobs in Reston, VA are:
What job categories do people searching Director Application Support jobs in Reston, VA look for? The top searched job categories for Director Application Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Application Support jobs? Cities near Reston, VA with the most Director Application Support job openings:
Application Support-Mid with Security Clearance

Application Support-Mid with Security Clearance

Cherokee Federal

Washington, DC

$81K - $88K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Job description

Date Posted: 06/04/2026 Location: Onsite Downtown Washington, DC Reports To: Program Manager Position Type: Full time / W-2 (FLSA Status: Exempt) Experience: 5 Years Education: Associate degree Clearance and Security: Active Secret clearance, or the ability to obtain a Secret clearance, required. Citizenship: U.S. Citizenship is required. Essential Duties and Responsibilities * Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
* Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution. Conducts technical research and collaborates with technical professionals.
* May write manuals and documentation at user level, technical support level, or both. Works independently with minimal direct supervision from the Program/Project Manager.
* Answers phone calls and helps customers resolve their application problems.
* Understands and uses various custom applications to support customers.
* Configures and arranges online meetings (MS Teams or Zoom experience is a plus). Other administrative duties as assigned by the Division Manager.
* Plays an integral part in maintaining the mission statement of providing Outstanding Customer Service.
* Learns new technologies quickly, understands and communicates requests as they relate to infrastructure. Maintains professional, positive, and friendly customer service attitude at all times.
* Demonstrates excellent communications skills; written, verbal and listening. Education and Experience * Associates Degree
* 5 Year's Experience Knowledge, Skills and Abilities * Must be a US Citizen.
* This position requires an active Secret clearance or the ability to obtain a Secret clearance to be considered. Required Certifications * None Compensation: The estimated starting salary range for this position is $81,000 - $88,000, commensurate with experience. #CherokeeFederal #AppC #LI-AP2 About ATA: A leading provider of full-stack data and AI solutions with deep mission experience supporting the Department of Defense, Department of Homeland Security, IC, and federal agencies. Founded in 2008 and headquartered in Virginia, ATA specializes in secure, scalable, and operationally ready technologies that transform data into actionable insight. With a proven track record in advanced analytics, software development, and technology integration, ATA is uniquely positioned to accelerate federal organizations in a number of ways by leveraging powerful contracting options and delivering cutting-edge, automation-enhanced, AI-assisted capabilities tailored to need and mission assurance imperatives. We believe our diversity of infrastructure, data, and application experience is valuable and is one of the attributes that sets ATA apart. Summary of Benefits: We expect each member of our team to fully engage creatively and work collaboratively and perform each day to the best of their ability. To support this, we have created a benefit package focused on professional growth, achieving a healthy work-life balance, and participation in the long-term success of the company. Our benefits include: generous paid time-off; an employee incentive program; continuous learning culture, Internal Investment Projects (IIP), virtual brown-bags/level-ups, and other professional development activities; recruiting bonuses; 3% 401k Safe Harbor contributions; Medical/Dental/Vision, Long & Short-term Disability, AD&D insurance, and Life Insurance.

Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

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