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Director Application Support Jobs in Kentucky (NOW HIRING)

RadNet, Inc.

$116 - $145/hr

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and ... Direct, hands-on experience with one or more leading application security platforms (e.g., Wiz ...

CVTech Software

Oracle Applications Consultant Position Description Proficient with tools used to support Oracle ... Assists less experienced team members as directed or required. Teamwork: Works effectively with the ...

Nidec Corporation

$120 - $180/hr

... Application Engineers who provide technical solutions, product applications support, and ... The role typically reports to a Director of Engineering, Director of Technical Services, Vice ...

double kwik

Business Analyst

Whitesburg, KY

Configure users, security, testing, upgrades, and application support. Partner with Accounting and Operations to improve efficiency and automate manual processes. Support General Ledger, Accounts ...

RXinsider LTD.

$90 - $120/hr

... application support. Your role is essential in helping customers advance their research and ... Self-directed with ability to work independently while supporting team objectives * Demonstrated ...

Nidec Corporation

$90 - $130/hr

Support validation of new products, features, or design changes from an application perspective ... Ability to influence cross-functionally without direct authority Additional Job Details Technical ...

New

MRINetwork Jobs

Application Engineer

Hebron, KY · On-site

This isa direct-hire position and is ideal for someone with the following experience: * Fanuc Robot ... Sales support in aftermarket products Desired Qualifications/Requirements: * Bachelor's Degree is ...

MRINetwork Jobs

Application Engineer

Hebron, KY · On-site

This isa direct-hire position and is ideal for someone with the following experience: * Fanuc Robot ... Sales support in aftermarket products Desired Qualifications/Requirements: * Bachelor's Degree is ...

Maharishi School

$90 - $120/hr

If you are unable to complete this application due to a disability, contact this employer to ask ... Job Overview The Development Director leads and manages fundraising efforts to support the ...

MRINetwork Jobs

Application Engineer

Hebron, KY · On-site

This isa direct-hire position and is ideal for someone with the following experience: * Fanuc Robot ... Sales support in aftermarket products Desired Qualifications/Requirements: * Bachelor's Degree is ...

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All JobsApplication Support JobsDirector Application Support JobsDirector Application Support Jobs in Kentucky

Director Application Support information

What does a director of application support do?

A Director of Application Support oversees the teams and processes responsible for maintaining, troubleshooting, and improving software applications within an organization. They ensure that applications run smoothly, address user issues efficiently, and implement best practices for support and upgrades. This role involves collaborating with IT, development, and business units to align application performance with organizational goals, as well as managing budgets, staffing, and vendor relationships related to application support.

What are some common challenges faced by a director of application support, and how can they be effectively managed?

A Director of Application Support often encounters challenges such as balancing resource allocation between urgent incident resolution and long-term system improvements, managing diverse stakeholder expectations, and ensuring the team stays updated with evolving technologies. Effective management involves fostering strong communication channels with business units and IT teams, implementing clear escalation protocols, and investing in ongoing training for team members. Building a proactive culture that emphasizes root cause analysis and continuous service improvement is also key to success in this role.

What are the key skills and qualifications needed to thrive as a director of application support, and why are they important?

To thrive as a Director of Application Support, you need strong leadership abilities, in-depth knowledge of application management, and a relevant degree in computer science or a related field. Familiarity with IT service management frameworks (such as ITIL), ticketing systems, and enterprise software platforms is typically required, along with certifications like ITIL or PMP. Exceptional communication, problem-solving, and stakeholder management skills help build effective teams and foster collaboration across departments. These skills ensure reliable application performance, timely issue resolution, and alignment of IT services with organizational goals.

What are the most commonly searched types of Application Support jobs in Kentucky?

The most popular types of Application Support jobs in Kentucky are:

What are popular job titles related to Director Application Support jobs in Kentucky?

For Director Application Support jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Director Application Support jobs in Kentucky look for?

The top searched job categories for Director Application Support jobs in Kentucky are:

What cities in Kentucky are hiring for Director Application Support jobs?

Cities in Kentucky with the most Director Application Support job openings:

Director Application Support jobs near you

Application Systems Analyst/Programmer - SQL Focus

St. Elizabeth Healthcare

Crestview Hills, KY • On-site

Full-time

Medical, Retirement, PTO

Posted 19 days ago

St. Elizabeth Healthcare rating

6.4

Company rating: 6.4 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

644th of 891 rated healthcare providers

Job description

Engage with us for your next career opportunity. Right Here.
Job Type:
Regular
Scheduled Hours:
40
💙 Why You'll Love Working with St. Elizabeth Healthcare
At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We're guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.
🌟 Benefits That Support You
We invest in you - personally and professionally.
Enjoy:
- Competitive pay and comprehensive health coverage within the first 30 days.
- Generous paid time off and flexible work schedules
- Retirement savings with employer match
- Tuition reimbursement and professional development opportunities
- Wellness, mental health, and recognition programs
- Career advancement through mentorship and internal mobility
Job Summary:
Under general direction, formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents those programs. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities. May be responsible for completion of a phase of a project. Regularly provides guidance and training to less-experienced analysts/programmers.
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background
Job Description:
Customer Service:
  • Manages the business relationship with the customer and acts as the primary support contact, coordinating all questions and issues that arise for the applications they support.
  • Resolves support requests in a timely fashion and achieves high scores on customer feedback.
  • Coordinates software updates and changes with users.
  • Participates in providing 24 hour, 7 day per week coverage for system users.
  • Coverage includes troubleshooting issues, answering questions from users, and resolving system issues, thus promoting and maintaining optimal usage of the system.

Application Knowledge:
  • Serves as a senior subject matter expert on content, processes, and procedures associated with the application.
  • Maintains in-depth knowledge of the software throughout the system's lifecycle.
  • Maintains in-depth knowledge and expertise in the technical tools used to support the system.

System Administration:
  • Assumes primary responsibility for system administration duties for various systems, as assigned by the Director.
  • Monitors system performance, identifies and eliminates bottlenecks and system problems.
  • Ensures systems are up to date on vendor supplied updates and patches.
  • Maintains secure system by proactively applying critical vendor maintenance, auditing and inactivating user access as necessary.

Configuration:
  • Analyzes business processes and configures the system to support those processes.
  • Proposes improvements to existing functionality and works to fully understand and implement new functionality available in software releases.

Project Participation/Completion:
  • Participates in projects as assigned by manager/director.
  • Works independently to complete work within established timelines.
  • Assists in developing project tasks and works closely with project manager to resolve issues, remove barriers and avoid delays and surprises.

Change Control:
  • Establishes and manages change control procedures for the application supported.
  • Prioritizes and implements changes requested for the system.

Mentoring:
  • Mentors less experienced analysts in system support and administration methods and processes and implementation of those methods.

Performs other duties as assigned:
  • Keeps the Director informed of issues requiring attention and problems likely to result in missed deadlines or user impact.
  • Provides assistance and guidance to the Director as needed and requested.

The ideal candidate should have:
  • Experience administering Microsoft SQL Server in a production environment or a strong interest in developing DBA skills.
  • Experience supporting Windows Server operating systems and enterprise applications.
  • Understanding of AI, ML, Agentic and process methodologies are a plus.
  • Familiarity with PowerShell scripting, automation, or other programming/scripting languages.
  • A broad background in IT systems and services including software, infrastructure and vendor relations.
  • A passion for understanding customer problems and creating innovative solutions with strong analytical thinking.
  • Ability to manage multiple projects in a fast-paced environment, meet implementation deadlines and adapt to changing operational needs.
  • Fluent written and spoken English is mandatory.
  • Experience in Healthcare IT or other highly regulated environment is preferred but not required.

Education, Credentials, Licenses:
  • Bachelor's degree.
  • Bachelor's degree requirement can be waived if the candidate has four or more years' experience supporting an applicable application.

Specialized Knowledge:
  • Extensive knowledge of Information Systems, vendor's software tools and business processes.
  • Excellent collaboration and oral and written communication skills.

Kind and Length of Experience:
  • Four or more years of related information systems experience.

FLSA Status:
Exempt
Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.

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