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Application Support Jobs in Kentucky (NOW HIRING)

PharMerica

Application Support Analyst

Louisville, KY · On-site

The Application Support Analyst serves as a subject matter expert, supporting high-impact incidents, contributing to process improvement, and enhancing overall user experience through deep technical ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Company Description Hiring!! IT Application Support Specialist Below is the detailed If interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com ...

Nityo Infotech

IT Support Specialist

Florence, KY

Hiring!! IT Application Support Specialist Below is the detailed . If interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com Job Title ...

Staffingine LLC

.Net Production Support

Erlanger, KY · On-site

Job Title: .Net Production Support Job Location: Erlanger, KY Job Type: Contract * Candidate should ... Has ability to analyze legacy applications and creates technical design document for application ...

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All JobsApplication Support JobsApplication Support Jobs in Kentucky

Application Support information

See Kentucky salary details

$26.9K

$140K

$178.9K

How much do application support jobs pay per year?

As of Aug 4, 2026, the average yearly pay for application support in Kentucky is $139,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,200.00 and $178,000.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Kentucky? The most popular types of Application Support jobs in Kentucky are:
What are popular job titles related to Application Support jobs in Kentucky? For Application Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Kentucky look for? The top searched job categories for Application Support jobs in Kentucky are:
Application Support jobs near you
Infographic showing various Application Support job openings in Kentucky as of July 2026, with employment types broken down into 76% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $139,997 per year, or $67.3 per hour.

Application Support Analyst

PharMerica

Louisville, KY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

PharMerica rating

6.6

Company rating: 6.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

65th of 110 rated pharmacies

Job description

Our Company

PharMerica

Overview

The Application Support Analyst provides advanced front-end application support and technical support for PharMerica's third-party pharmacy and document management systems. This role focuses on complex issue investigation, ticket triage, and resolution while partnering closely with cross-functional teams to ensure stable, high-performing applications. The Application Support Analyst serves as a subject matter expert, supporting high-impact incidents, contributing to process improvement, and enhancing overall user experience through deep technical and functional expertise.

Schedule:

Days/Hours/Shift 

Weekend/Holiday Rotation 

Benefits and perks for You! 

  • Medical, Dental, Vision insurance
  • Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
  • Tuition discounts & reimbursement
  • 401(k) 
  • Company Paid Time Off*
  • Shift Differential 
  • DailyPay
  • Pet Insurance
  • Employee wellness and discount programs 

*Benefits may vary by employment status 

Responsibilities
  • Provides advanced front-end application support to ensure timely and effective resolution of complex issues, minimizing disruption to end-users
  • Performs detailed ticket triage, prioritization, and escalation in alignment with support processes and service-level expectations
  • Investigates recurring or systemic issues, identify root causes, and recommend solutions to improve application stability and performance
  • Serves as an escalation point for complex application incidents requiring deep functional knowledge
  • Collaborates closely with Application Support Manager, Product Management, QA, and Integration teams to resolve issues and support application releases
  • Partners with other application support resources and technical leaders to ensure consistent support practices and shared understanding of system behavior
  • Provides regular updates on issue status, trends, and risks to Application Support Manager
  • Identifies process improvement opportunities within application support to enhance efficiency and user experience
  • Participates in the development and maintenance of documentation for support protocols and troubleshooting guides
  • Recommends continuous improvement initiatives based on support data and user feedback, optimizing operations and support processes
Qualifications
  • Minimum of 5 years of experience in application support or a related technical field, with demonstrated success supporting complex applications
  • Strong understanding of technical and front-end application support best practices, issue triage, and troubleshooting methodologies
  • Experience supporting third-party or vendor-based applications preferred
  • Highly detail-oriented with strong analytical skills, particularly in diagnosing complex issues and identifying root causes
  • Ability to independently manage and resolve high-priority or ambiguous issues
  • Strong written and verbal communication skills, with the ability to clearly explain technical issues to both technical and non-technical audiences
  • Proven ability to collaborate effectively across teams and with external vendors when required
  • Application Support Manager, Support Analysts, Business Analysts, Senior Director of Application Management, Development, Product Management, QA, and Integration teams
  • End-users and third-party vendors as needed
  • Deliver consistent, high-quality application support with a focus on timely and accurate resolution of issues
  • Demonstrate ownership of complex incidents and contribute to improved application reliability and user satisfaction
  • Act as a trusted senior-level resource within the application support function through expertise, collaboration, and continuous improvement
About our Line of BusinessPharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.Additional Job Information

This role requires advanced front-end application expertise and technical knowledge and the ability to independently resolve complex application issues. The Senior Application Support Analyst will take ownership of higher level support tickets, support growth within the support team through documentation and expertise and collaborate with cross functional partners to ensure application stability, performance, and positive user experience.

Employment Type: FULL_TIME

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