Director Aaa Call Center Jobs in Puerto Rico (NOW HIRING)

Director Technology & Facilities

Location: Puerto Rico. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. The ideal candidate will be located near one of the following CGS PR offices: PR-2 km 159 STE 301 Mayaguez, PR or 654 Ave Munoz Rivera San Juan, Puerto Rico. Must be available to travel to different office locations as needed.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Schedule:This position will work a first shift, Monday through Friday. Additional hours, including weekends or holidays, may be required based on operational needs.

Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and precise answers to customer queries.

The Director Technology & Facilities is responsible for strategic oversight and delivery of enterprise application and system solutions for client group, business unit or corporate department and oversees Carelon Global Solutions PR facilities. This role is also responsible for utilizing various customer technology platforms, directing multiple work functions or major projects/programs with broad scope and strategic business impact for CGS Puerto Rico.

How You Will Make an Impact

Primary duties may include, but are not limited to:

• Strategically plans, analyzes, and executes IT functional plans, business value analysis, creation of executive level communications to ensure growth and performance aligns with the organization's strategic intent, business strategy and direction.

• Partners with other peer leaders from Business, Technology, Data, IT Architecture and Digital areas to support and further the maturity of business capability and value streams.

• This role has a significant impact on Business and Tech strategies to ensure the team is working as one integrated organization and assists to integrate the efforts across all functional areas of the business.

• Maintains governance and oversight of IT functions for the division e.g., delivery governance, quality governance, Program management, Portfolio governance.

• Oversees Carelon Global Solutions PR facilities including all maintenance operations.

• Facilitates landlord contracts and permits including changes and/or evaluations of future CGS facilities and enhancements.

Minimum Requirements:

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 5 years of IT experience including at least 3 years management experience in the area of function being managed; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Fully Bilingual (English & Spanish). Must be able to write, read and speak both languages in a proficiency level.

• A minimum of 4 years of experience in a supervisory role in a call center environment is highly preferred.

• Previous experience in the healthcare industry preferred as well as facilities management.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.