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Direct Hire Customer Service Representative Jobs

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Customer Service Representative

Monmouth, NJ · On-site

$19 - $23/hr

Monmouth and Ocean County, NJ Pay: $20-$23/hour | Weekly Pay We are working with 4 clients looking to hire multiple Customer Service Representatives immediately. Several open positions ready to start ...

Express Employment Professionals

Be Seen First

Customer Service Representative

Monmouth, NJ · On-site

$19 - $23/hr

Monmouth and Ocean County, NJ Pay: $20-$23/hour | Weekly Pay We are working with 4 clients looking to hire multiple Customer Service Representatives immediately. Several open positions ready to start ...

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How much do direct hire customer service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for direct hire customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Direct Hire Customer Service Representative vs Temporary Customer Service Representative?

FeatureDirect Hire Customer Service RepresentativeTemporary Customer Service Representative
Employment StatusPermanentTemporary/Contract
Job SecurityLong-term, stableShort-term, project-based
BenefitsTypically includes benefits like health insurance, paid time offUsually does not include benefits
Work EnvironmentIn-house or remote, with the employer

In summary, a Direct Hire Customer Service Representative is a permanent employee with long-term job security and benefits, while a Temporary Customer Service Representative works on short-term contracts without benefits. The choice depends on employer needs and candidate preferences.

What are some common challenges faced by Direct Hire Customer Service Representatives, and how can they be managed effectively?

Direct Hire Customer Service Representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and staying updated on product or service changes. To manage these effectively, it's important to develop strong communication and problem-solving skills, utilize available training resources, and collaborate closely with team members for support. Many organizations also provide ongoing coaching and feedback to help representatives continuously improve and adapt to evolving customer needs.

What are the key skills and qualifications needed to thrive as a Direct Hire Customer Service Representative, and why are they important?

To thrive as a Direct Hire Customer Service Representative, you need strong communication skills, problem-solving abilities, a high school diploma or equivalent, and experience in customer-facing roles. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help build trust and effectively resolve customer concerns. These competencies ensure efficient service delivery, customer satisfaction, and retention in a competitive business environment.

What is a Direct Hire Customer Service Representative?

A Direct Hire Customer Service Representative is a customer service professional who is hired directly by a company rather than through a temporary staffing agency. This role typically involves assisting customers with inquiries, processing orders, resolving issues, and providing product or service information. Direct hire positions usually offer more stability, benefits, and growth opportunities compared to temporary or contract roles. These representatives play a key role in ensuring customer satisfaction and maintaining the company's reputation.
More about Direct Hire Customer Service Representative jobs
What job categories do people searching Direct Hire Customer Service Representative jobs look for? The top searched job categories for Direct Hire Customer Service Representative jobs are:
Direct Hire Customer Service Representative jobs near you
Infographic showing various Direct Hire Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR Customer Service Representative

CSR Customer Service Representative

Gas Express LLC

Montgomery, AL • On-site

$13.25 - $18/hr

Part-time

Posted 4 days ago

Job description

Job Type
Part-time
Description
Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the
Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.
Essential Sales Duties and Responsibilities
  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR's.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements
Minimum Qualifications and Prerequisites
  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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