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Direct Care Professional Jobs in Springfield, MA

ServiceNet

Direct Care Professional

Southampton, MA · On-site

$18 - $20/hr

Vision insurance Direct Care Professional Department: Developmental Brain Injury Services Location: Residential programs throughout Hamden, Hampshire, Franklin & Berkshire counties! Shift: Multiple ...

ServiceNet

Direct Care Professional

Amherst, MA · On-site

$18 - $20/hr

Vision insurance Direct Care Professional Department: Developmental Brain Injury Services Location: Residential programs throughout Hamden, Hampshire, Franklin & Berkshire counties! Shift: Multiple ...

ServiceNet

FLEX Direct Care Professional

Northampton, MA · On-site

$21/hr

Whether you're working in residential direct care, clinical care, peer support, or other valuable roles, you'll be part of a compassionate team dedicated to supporting our community. And with over 3 ...

ServiceNet

FLEX Direct Care Professional

Northampton, MA · On-site

$21/hr

Benefits: * Dental insurance * Health insurance * Paid time off FLEX Residential Counselor Mental Health Recovery Services (MHRS) Hampshire / Franklin County Pay: $21/hr (See details below) We're ...

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All JobsDirect Care Professional JobsDirect Care Professional Jobs in Springfield, MA

Direct Care Professional information

See Springfield, MA salary details

$10

$16

$23

How much do direct care professional jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for direct care professional in Springfield, MA is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $17.74 per hour, depending on experience, location, and employer.

What is a direct care professional?

A direct care professional, or a personal care assistant, works with patients who have chronic illnesses or long-term disabilities. In this role, your duties include running errands, providing transportation, and performing basic home health care for clients. You also help with daily activities, such as dress and undressing, cooking and cleaning, and bathing. The main career qualifications for this job are a high school diploma and background as a care worker. Sometimes a bachelor’s degree in a field like psychology is required. You need strong communication and organizational skills as well as compassion and empathy.

What are the key skills and qualifications needed to thrive as a direct care professional, and why are they important?

To excel as a Direct Care Professional, you need a solid understanding of basic caregiving practices, personal care assistance, and safety protocols, often supported by a high school diploma and relevant training or certifications such as CPR and First Aid. Familiarity with care documentation systems and assistive devices is typically required. Compassion, patience, and strong interpersonal communication skills help build trust and effectively support clients with diverse needs. These competencies are vital for ensuring client well-being, promoting dignity, and maintaining a safe and supportive care environment.

What are some common challenges faced by direct care professionals, and how can they be managed effectively?

Direct Care Professionals often encounter challenges such as managing clients’ behavioral issues, maintaining clear communication with team members and families, and adapting to varying care needs. These challenges can be managed by practicing patience, utilizing de-escalation techniques, participating in ongoing training, and collaborating closely with supervisors and colleagues. Developing strong documentation habits and self-care routines also help maintain both quality of care and personal well-being.

What is the difference between Direct Care Professional vs Personal Care Assistant?

AspectDirect Care ProfessionalPersonal Care Assistant
CertificationsCPR, First Aid, sometimes state-specific certificationsOften requires similar certifications like CPR and First Aid
Work EnvironmentAssists clients in homes, facilities, or community settingsPrimarily in clients' homes or assisted living facilities
Employer & Industry UsageUsed by healthcare agencies, home care companies, and community organizationsCommonly employed by home care agencies and private clients

Both roles involve providing personal care and support to individuals with disabilities or health needs. While the titles are often used interchangeably, 'Direct Care Professional' is a broader term that may include a variety of caregiving tasks, whereas 'Personal Care Assistant' typically emphasizes assisting with daily living activities in home settings.

More about Direct Care Professional jobs

What are the most commonly searched types of Direct Care jobs in Springfield, MA?

The most popular types of Direct Care jobs in Springfield, MA are:

What are popular job titles related to Direct Care Professional jobs in Springfield, MA?

For Direct Care Professional jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Direct Care Professional jobs in Springfield, MA look for?

The top searched job categories for Direct Care Professional jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Direct Care Professional jobs?

Cities near Springfield, MA with the most Direct Care Professional job openings:

Direct Care Professional jobs near you
Infographic showing various Direct Care Professional job openings in Springfield, MA as of August 2026, with employment types broken down into 59% Full Time, and 41% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,764 per year, or $16.7 per hour.

Direct Care Professional

ServiceNet

Southampton, MA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

ServiceNet rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance

Direct Care Professional
Department: Developmental Brain Injury Services
Location: Residential programs throughout Hamden, Hampshire, Franklin & Berkshire counties!
Shift:  Multiple shifts available, including overnights 
Pay: $18-$20 per hour (Base on experience and certifications - See below)
 
ServiceNet is looking for amazing people who love helping others and making a difference! If you enjoy working with adults who have brain injuries and want to be part of a team that supports them in living happy, meaningful lives, this job is for you!   
 
Key Responsibilities: 
  • Help with Daily Activities: Assist with everyday tasks such as eating, dressing, and using special equipment. 
  • Home Support: Cook meals, clean, do laundry, shop for groceries, and help keep the home cozy. 
  • Transportation: Drive residents to appointments, events, and other activities. 
  • Keep Records: Write daily notes and track important information. 
  • Support Goals: Help residents achieve their personal goals. 
  • Administer Medication: Give out medications once trained. 
  • Stay Updated: Complete required training and certifications. 
  • Teamwork: Work closely with your team and follow instructions from your manager. 
What You Need: 
  • No Educational Requirements: We will train you! 
  • Driver’s License: Must have a valid license for at least 6 months and a good driving record. 
  • Physical Ability: Be able to perform all the tasks needed and ensure the safety of residents. 
  • Basic Computer Skills: Know how to use a computer. 
  • Background Check Required

Compensation Pay Range Requirements:
  • $18/hr: For individuals without Medical Application Program (MAP) certification
  • $20/hr: For individuals with an active MAP certification
    •  Base $18/hr + $2/hr MAP certification differential
Pay and Benefits:  
Employment Benefits: 
  • Paid Vacation Leave (starting at two weeks minimum plus year-end rollover) 
  • Paid Sick Leave (11 days plus year-end rollover) 
  • Paid Holidays (11 holidays + 1 floating holiday) 
  • Paid Personal Leave (3 days) 
  • 403(b) Retirement Plan (with 1-to-1 match up to 4% by ServiceNet after one year) 
  • Health Insurance (85-90% paid by ServiceNet for individual plans) 
  • Comprehensive Dental Insurance 
Other Benefits: 
  • Pre-tax Flexible Spending Accounts for Medical and Dependent Care Expenses 
  • Life Insurance (100% paid by ServiceNet) 
  • Long-term Disability Insurance (100% paid by ServiceNet) 
  • Voluntary Supplemental Life Insurance 
  • Employee Assistance Program 
  • Discounted Auto and Homeowner’s Insurance 
Continuing Education Benefits: 
  • Public Service Loan Forgiveness (PSLF) Eligibility 
  • Tuition Remission for Eligible Classes at Massachusetts State Colleges, Community Colleges, and the University of Massachusetts 
  • Continuing Education and Professional Training Opportunities 
 
About ServiceNet 
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.   
 
Join Us. 
Join us and be the person who makes someone’s day better every day! By joining the ServiceNet team, you will make a direct impact on our residents’ lives. No experience required. We offer paid on-the-job training, a comprehensive benefits package, and opportunities for career development and advancement. Apply today and become part of our inclusive and caring community. 
 
Learn more about ServiceNet
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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