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Digital Transformation Strategist Jobs in Raleigh, NC

Telus Digital

Senior Google CX Engineer (GECX)

Durham, NC · On-site +1

$116K - $146K/yr

... Digital continues to lead in AI-powered customer experience transformation. The role requires a combination of strategic execution, technical understanding of Google CES products, and strong business ...

Accenture

Retail Banking Manager

Raleigh, NC · On-site

$94K - $293K/yr

... strategic transformations, benefit from leading-edge thought leadership, and modernize their business models and technology. You lead teams to deliver data- and AI-powered solutions, shape digital ...

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Digital Transformation Strategist information

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$28.7K

$89.6K

$132.2K

How much do digital transformation strategist jobs pay per year?

As of Aug 11, 2026, the average yearly pay for digital transformation strategist in Raleigh, NC is $89,554.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,700.00 and $91,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by digital transformation strategists when aligning stakeholders around new technology initiatives?

A key challenge for Digital Transformation Strategists is ensuring buy-in from diverse stakeholders—ranging from executives to end-users—who may have differing priorities and varying levels of comfort with change. Building consensus often requires clear communication of the transformation’s benefits, addressing concerns proactively, and demonstrating quick wins to build momentum. Strategists must also navigate organizational silos and legacy systems, adapting their approach to fit the company's culture while fostering a collaborative, innovation-driven environment.

What does a digital transformation strategist do?

A digital transformation strategist develops and implements plans to integrate digital technologies into a company's operations, aiming to improve efficiency, customer experience, and competitive advantage. They analyze business processes, identify technology solutions, and collaborate with teams to drive change, often utilizing tools like data analytics and project management methodologies.

What are the key skills and qualifications needed to thrive as a digital transformation strategist?

To thrive as a Digital Transformation Strategist, you need expertise in business analysis, digital technologies, change management, and a relevant degree in business, IT, or a related field. Familiarity with digital platforms, data analytics tools, cloud solutions, and certifications like PMP or Agile are highly valued. Strong communication, strategic thinking, and stakeholder management abilities set outstanding strategists apart. These skills are crucial for successfully guiding organizations through complex digital changes and achieving sustainable business growth.

What is a digital transformation strategist?

A Digital Transformation Strategist is a professional who helps organizations leverage digital technologies to improve business processes, enhance customer experiences, and drive innovation. They assess current operations, identify opportunities for digitalization, and develop comprehensive roadmaps for integrating new technologies. Their role often involves collaborating with stakeholders across departments to ensure successful implementation and alignment with business goals. Ultimately, they guide companies through the complex process of digital change to remain competitive in a rapidly evolving market.
What are popular job titles related to Digital Transformation Strategist jobs in Raleigh, NC? For Digital Transformation Strategist jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Digital Transformation Strategist jobs in Raleigh, NC look for? The top searched job categories for Digital Transformation Strategist jobs in Raleigh, NC are:
Digital Transformation Strategist jobs near you
Infographic showing various Digital Transformation Strategist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% Internship, 80% Full Time, 13% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $89,554 per year, or $43.1 per hour.

Senior Google CX Engineer (GECX)

Telus Digital

Durham, NC • On-site, Remote

$116K - $146K/yr

Full-time

Re-posted yesterday

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

104th of 223 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role will operate remotely in the United States or based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA.
The Opportunity
TELUS Digital is seeking a Senior Google CX Engineer to lead the architecture and technical development for our Gemini Enterprise Customer Experience (GECX) solutions. This is a high-impact individual contributor role responsible for building the scalable, secure, and integrated Google Cloud environments that power our most advanced conversational AI and agentic workforce implementations across app, web, and CCaaS platforms.
You will play a critical role in expanding our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital continues to lead in AI-powered customer experience transformation. The role requires a combination of strategic execution, technical understanding of Google CES products, and strong business acumen.
Responsibilities
Solution Development & Innovation
  • Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities.
  • Contribute to the development of innovative solutions and accelerators on the Google CES platform.
    Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches.
  • Encourage a culture of innovation and continuous improvement within the team.
Cloud Infrastructure Engineering
  • Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments.
  • Design and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces.
  • Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components.

Qualifications
  • Bachelor's degree in Computer Science, Engineering, Business, or related field; advanced degree is an asset.
  • 5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutions.
  • Preferred: Active Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data Engineer.
  • Practical expertise with Google Customer Engagement Services (formerly CCAI).
  • Proven success delivering AI/ML-powered customer engagement or contact center solutions.
  • Strong understanding of customer experience design, contact center operations, and key CX metrics.
  • Excellent communication and presentation skills for both executive and technical audiences.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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