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Digital Operations Manager Jobs in Washington (NOW HIRING)

Shatterproof

Digital Operations Specialist

Washington, DC · On-site

$75K - $95K/yr

POSITION SUMMARY Shatterproof seeks a Digital Operations Specialist to manage the daily operations ... The Specialist will manage updates across the primary website and microsites; maintain templates ...

Shatterproof

Digital Operations Specialist

Washington, DC · Remote

$75K - $95K/yr

POSITION SUMMARY Shatterproof seeks a Digital Operations Specialist to manage the daily operations ... The Specialist will manage updates across the primary website and microsites; maintain templates ...

Constellation Inc

Operations Manager

Washington, DC · On-site

$115K - $122K/yr

Operations Manager Constellation seeks Operations Manager to join our Homeland Security team in ... controls via digital tracking systems. Key Responsibilities: Business Analysis & Process ...

Constellation Inc

Operations Manager

Washington, DC · On-site

$115K - $122K/yr

Operations Manager Constellation seeks Operations Coordinator to join our Homeland Security team in ... controls via digital tracking systems. Key Responsibilities: Business Analysis & Process ...

Lawelawe Defense Inc

Operations Manager

Chantilly, VA · Remote

$120K - $155K/yr

... digital solutions, human capital and training, and medical staffing. Lawelawe leverages our NHO ... Summary The Operations Manager will plan and oversee the daily operations of the organization to ...

Highgate Hotels

Operations Manager

Woodbridge, VA · On-site

... digital acumen. The company utilizes industry-leading revenue management tools that efficiently ... Provide all aspects of shift coverage in F&B operations as needed * Balance the hotel room type ...

Lawelawe Defense Inc.

Operations Manager

Chantilly, VA · On-site +1

$120K - $155K/yr

... digital solutions, human capital and training, and medical staffing. Lawelawe leverages our NHO ... Summary The Operations Manager will plan and oversee the daily operations of the organization to ...

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How much do digital operations manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for digital operations manager in Washington is $34.36, according to ZipRecruiter salary data. Most workers in this role earn between $23.23 and $41.81 per hour, depending on experience, location, and employer.

What is the highest paying digital job?

The highest paying digital jobs often include roles such as Chief Digital Officer, Chief Technology Officer, or senior roles in digital strategy and cybersecurity, with salaries exceeding $150,000 annually. These positions typically require extensive experience, advanced technical skills, and leadership capabilities in digital transformation and innovation.

What are the typical daily responsibilities of a Digital Operations Manager?

A Digital Operations Manager typically oversees the day-to-day execution of digital projects, manages workflows and process improvements, and monitors key performance metrics to ensure goals are met. You’ll frequently collaborate with marketing, IT, and customer support teams to align digital initiatives and resolve operational issues. Daily tasks often include reviewing system performance reports, implementing process automation, troubleshooting technical challenges, and ensuring consistent user experiences across digital platforms. The role is fast-paced and requires adaptability, balancing strategic planning with hands-on problem-solving. Regular communication with cross-functional teams is key to driving initiatives forward and maintaining operational excellence.

What does a digital operations manager do?

A digital operations manager oversees the planning, implementation, and management of digital processes and systems within an organization. They coordinate teams, optimize workflows, and utilize tools like analytics platforms to improve digital performance and efficiency. Strong project management and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Digital Operations Manager position, and why are they important?

To thrive as a Digital Operations Manager, you need strong project management abilities, analytical thinking, and a background in digital platforms or e-commerce, often supported by a relevant degree and experience. Familiarity with tools like Google Analytics, CRM systems, workflow automation platforms, and certifications such as PMP or Agile are highly valuable. Excellent communication, leadership, and problem-solving skills help you guide teams and coordinate across departments effectively. These capabilities ensure seamless execution of digital strategies, optimize operational efficiency, and support business growth in dynamic digital environments.

What is the highest salary for an operations manager?

The highest salaries for a Digital Operations Manager can exceed $150,000 annually, especially in large corporations or tech industries, with senior roles and extensive experience commanding higher pay. Factors such as industry, location, and level of responsibility influence compensation, and certifications like PMP or Six Sigma can also impact salary potential.

What does a Digital Operations Manager do?

A Digital Operations Manager oversees the technology, processes, and strategies that drive a company's digital operations. They ensure smooth execution of digital initiatives, optimize workflows, and maintain system integrations. Their responsibilities often include managing website performance, data analytics, automation, and cross-functional collaboration. They work closely with marketing, IT, and product teams to enhance digital efficiency and customer experience. The role requires strong technical knowledge, problem-solving skills, and adaptability in a fast-changing digital landscape.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as Senior Digital Operations Manager, Media Director, or Content Strategy Lead often have salaries reaching or exceeding $150,000 annually, especially with experience, leadership responsibilities, and expertise in data analytics, project management, or digital marketing tools. These positions typically require strong strategic skills, industry knowledge, and sometimes advanced certifications or degrees.
What are popular job titles related to Digital Operations Manager jobs in Washington? For Digital Operations Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Digital Operations Manager jobs in Washington look for? The top searched job categories for Digital Operations Manager jobs in Washington are:
What cities in Washington are hiring for Digital Operations Manager jobs? Cities in Washington with the most Digital Operations Manager job openings:
Digital Operations Manager jobs near you
Infographic showing various Digital Operations Manager job openings in Washington as of July 2026, with employment types broken down into 72% Full Time, 18% Part Time, and 10% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $71,460 per year, or $34.4 per hour.
Digital Operations Specialist

Digital Operations Specialist

Shatterproof

Washington, DC • On-site

$75K - $95K/yr

Full-time

Posted 5 days ago

Job description

ABOUT SHATTERPROOF
Shatterproof is a national nonprofit working toward a world where addiction never defines or ends a life. Through evidence-based programs, advocacy, and public education, Shatterproof works to transform systems for tomorrow, support families today, and end stigma forever. Learn more atshatterproof.org.
WHO SUCCEEDS AT SHATTERPROOF
Shatterproof is in a period of transformative and rapid growth. We are building new systems, reimagining how work gets done, and creating more cross-functional alignment to accelerate our mission. To thrive here, you should be energized by building, not just maintaining - and excited to bring structure, clarity, and innovation to evolving spaces.
We're looking for team members who:
  • Build systems and processes from the ground up and improve them continuously as we scale.
  • Take ownership and act with a builder's mindset, bringing forward solutions rather than waiting for direction.
  • Influence and collaborate across teams, shaping work through strong communication and relationship-building.
  • Move quickly, learn fast, and adapt with resilience, especially in a high-growth, high-impact environment.
  • Are mission-driven and motivated to leave their mark on an organization working to reverse the addiction crisis.
POSITION SUMMARY
Shatterproof seeks a Digital Operations Specialist to manage the daily operations, reliability, and continuous improvement of our web ecosystem and digital engagement platforms. This role sits at the intersection of IT operations, content publishing, digital marketing, and data driven decision making. It ensures that our public facing digital properties-especially Shatterproof.org-are secure, accessible, high performing, and aligned with the needs of Marketing, Fundraising, and Programs.
A key responsibility of this position is responsive, high-quality content publishing. The Specialist will manage updates across the primary website and microsites; maintain templates and design consistency; safeguard accessibility and SEO fundamentals; troubleshoot issues; and ensure that each update supports campaign, fundraising, and program goals. The role also administers and provides oversight for our suite of cloud hosted engagement tools-including Engaging Networks-ensuring configurations, integrations, and data flows operate smoothly.
In addition to ongoing operations, this role will support Shatterproof's upcoming new WordPress website launch. This includes contributing to content preparation, assisting with user journey and IA evaluation, validating templates, coordinating with vendor partners, and helping ensure a smooth transition without disrupting daily publishing needs. While the migration is a significant near-term project, Shatterproof.org's long-term stability and daily operational excellence remain the core focus of the role.
This position is deeply collaborative. The Specialist will work closely with IT, Marketing, and Fundraising; translate business requirements into technical execution; and balance rapid response work with structured processes such as QA, change management, and documentation. The ideal candidate brings a mix of hands-on CMS experience, digital operations discipline, basic frontend development comfort, and an understanding of how user experience impacts mission critical outcomes like fundraising and engagement.
CORE RESPONSIBILITIES
1. Website Operations & Content Publishing
  • Execute timely content updates across Shatterproof.org, campaign pages, blogs, microsites, and landing pages to support Marketing, Fundraising, and Programs.
  • Maintain CMS platforms (WordPress, Drupal and occasional Wix sites), applying updates, patches, and configuration changes with appropriate QA and communication.
  • Support the Drupal WordPress migration through content inventories, user journey mapping, template alignment, content QA, and vendor coordination.
  • Troubleshoot site issues and monitor performance, using analytics and performance tools to identify root causes and recommend improvements.
  • Ensure compliance with WCAG 2.1 AA accessibility standards; partner with content creators on accessible patterns, alt text, semantic markup, and scan remediation.
  • Maintain brand and design consistency across all properties; collaborate with Marketing on layout decisions and work with creative partners for complex needs.
  • Maintain documentation for CMS workflows, release processes, update procedures, and configuration notes.
  • Provide support and training to staff who create or maintain content.

2. Analytics & Digital Optimization
  • Configure GA4 measurement, maintain tagging conventions, and oversee data quality across sites and engagement platforms.
  • Monitor critical metrics including conversions, navigation behavior, form performance, and site engagement.
  • Build or maintain dashboards (Looker Studio or equivalent) that provide actionable insights to internal teams.
  • Identify operational and UX improvements using analytics; contribute recommendations to increase conversions, reduce friction, and improve donor journeys.
  • Support A/B testing initiatives, implement variations, and evaluate test results with internal partners.
  • Maintain SEO fundamentals: metadata, structured data, sitemaps, robots directives, Core Web Vitals monitoring, and Search Console oversight.

3. Platform & Vendor Management
  • Serve as the primary administrator for Engaging Networks, configuring donation and advocacy forms, managing integrations, validating tracking, and ensuring data integrity.
  • Provide configuration oversight and support for Donor Drive, Double the Donation/360MatchPro, Quorum, Every.org, and related platforms.
  • Consult on RFP development, technical scoping, and vendor evaluations.
  • Coordinate Statements of Work, SLAs, execution timelines, deliverables, and monthly performance reviews with vendors.
  • Research cost-effective, scalable tools to enhance monitoring, hosting, publishing efficiency, or digital engagement.

4. Infrastructure, Hosting & Security
  • Manage hosting accounts, DNS records, Cloudflare CDN/WAF services, SSL/TLS lifecycle, and uptime monitoring for all web properties.
  • Maintain backup and restoration processes aligned with RTO/RPO targets; participate in periodic backup tests and DR exercises.
  • Support vulnerability remediation and coordinate access reviews, patching, and security hardening across digital platforms.

5. Change Management, Documentation & User Support
  • Operate a structured intake process for web requests with clear SLAs, triage workflows, and transparent communication.
  • Maintain a searchable knowledge base, user guides, release notes, and quick reference materials.
  • Provide internal training for content publishers, platform users, and cross team partners.
  • Communicate scheduled downtime, platform updates, and new feature rollouts clearly and proactively.

QUALIFICATIONS
  • 4-5+ years of experience in web operations, digital analytics, web production, or CMS administration.
  • Strong hands-on experience with WordPress; familiarity with Drupal and Wix or no code tools helpful.
  • Proficiency in HTML, CSS, JavaScript; basic comfort with PHP or modern frontend tooling is a plus.
  • Experience administering fundraising/advocacy platforms (e.g., Engaging Networks, Donor Drive, Classy, Every Action).
  • Understanding of online fundraising workflows and donor experience best practices.
  • Experience troubleshooting integrations between web platforms, CRMs, and email systems.
  • Working knowledge of WCAG 2.1 AA, SEO fundamentals, and performance optimization.
  • Demonstrated ability to manage multiple projects, prioritize incoming requests, document work, and communicate clearly across technical and nontechnical audiences.
  • Experience with CMS or platform migrations strongly valued.

You May Be a Good Fit If...
  • You balance speed with operational discipline-executing content updates quickly while maintaining high quality.
  • You use data and insights to guide decisions and improve user experiences.
  • You enjoy supporting cross functional teams and translating business needs into actionable digital solutions.
  • You stay curious about changes in SEO, AI, user behavior, and digital engagement trends.
  • You're comfortable navigating a hybrid operations/technical role within a mission driven nonprofit environment.

Apply