Digital Navigator Jobs in California (NOW HIRING)

#CA-SS

The Digital Navigator provides patient navigation, health system education, and digital technology support to patients, parents (guardians), and families participating in an NIH-funded pediatric clinical research study evaluating telehealth-enabled Family-Centered Rounds (FCR) in the Pediatric Intensive Care Unit (PICU). The Digital Navigator facilitates virtual FCR workflows for families in the clinical trial, which includes attending virtual FCR encounters to support families, troubleshooting issues in real-time, and advocating for FCR best practices. Using a patient- and family-centered approach, the Digital Navigator assists families in overcoming barriers to participation by assessing technology needs, providing digital literacy and equipment support, facilitating access to resources, coordinating intervention activities, identifying and addressing other needs to optimally engage in FCR, and support equitable participation in the study.

Apply By Date August 21, 2026 at 11:59PM; Interviews and recruiting process may occur at any time.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and/or equivalent experience/training.
• Experience with the following (but not limited to): databases, medical record systems, Microsoft Word, Excel, and associated software.
• Experience working with pediatric patients and families.
• Experience documenting interactions and maintaining accurate records using electronic systems.
• Experience working at a hospital or university.
• Fluency in English and Spanish.
• Excellent interpersonal, verbal, and written communication skills.
• Strong digital literacy skills and the ability to learn and support telehealth technologies, mobile devices, and computer applications.
• Ability to educate and support patients and families with varying levels of digital literacy.
• Knowledge of patient- and family-centered care principles.
• Ability to communicate effectively with culturally and linguistically diverse populations.
• Ability to work independently while collaborating effectively with multidisciplinary clinical and research teams.
• Strong organizational skills with the ability to manage multiple priorities and maintain accurate documentation.
• Ability to exercise sound judgment, maintain confidentiality, and provide compassionate, patient-centered support.
• Experience working individually and as a team member in a diverse workforce.

Preferred Qualifications

• Successful completion of the UC Davis Health Spanish Bilingual Skills Assessment Program.
• Experience in patient navigation, patient advocacy, community health, healthcare, customer service, or similar patient-facing roles.
• Experience supporting telehealth or digital health technologies.
• Experience working in a healthcare or clinical research environment.
• Experience educating families on telehealth technologies, mobile applications, and computer applications in a hospital setting.

Key Responsibilities

• 75% - SUPPORT AND ADVOCACY DUTIES
• 20% - ADMINISTRATIVE DUTIES
• 5% - COLLABORATION DUTIES

Department Overview

The vision of the Department of Pediatrics is to support a healthy future for all children and families through outstanding patient care, transformative research, innovative medical education, and community-based advocacy. This position supports an NIH-funded clinical trial evaluating telehealth-enabled Family-Centered Rounds (FCR) to improve family engagement, family psychosocial outcomes, communication, and access to care for hospitalized children. The Digital Navigator works collaboratively with physicians, nurses, Health IT Education, research staff, community-based health organizations, and Patient and Provider Advisory Boards to support successful implementation of the intervention while promoting family-centered communication and equitable access to digital health technologies.

POSITION INFORMATION

• Salary or Pay Range: $26.72 - $41.30
• Salary Frequency: Hourly
• Salary Grade: 141
• UC Job Title: PAT NAVGTR NON-CLIN 2 CX
• UC Job Code: 004468
• Number of Positions: 2
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 8 hours
• Location: Ticon II (HSP088)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Occasional Up to 3 Hours
• Loud noise levels - Occasional Up to 3 Hours
• Marked changes in humidity or temperature - Occasional Up to 3 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Occasional Up to 3 Hours
• Extreme Temperatures - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Occasional Up to 3 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• This position requires in-person presence in the PICU during weekday mor