Digital Insurance Agent Jobs in Springfield, MA (NOW HIRING)

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

TechnologyCompensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$99,100.00 - $163,400.001Travelers is seeking a Technical Agile Product Owner to join the Access, Identity, Profile & Preferences (AIPP) team within the Cybersecurity Value Stream. This team owns the external identity experience for Travelers' customers and agents - spanning registration, identity proofing, authentication, MFA, and profile and preferences management across Travelers' digital platforms.
In this role, you will serve as the voice of the end-user and key technical stakeholders, guiding a focused product team to deliver secure, modern, and user-friendly identity capabilities. You will focus on achieving defined outcomes while empowering the team to determine how the work gets done.

What Will You Do?

• Partner with Circle Leads, platform engineers, and cybersecurity stakeholders to elicit, refine, and prioritize requirements for external identity capabilities - spanning customer and agent registration flows, identity proofing integrations, authentication protocols, MFA enrollment and recovery, and profile/preferences APIs.
• Decompose business and security requirements into well-defined user stories, epics, and technical acceptance criteria; ensure engineering teams understand functional intent, security constraints, and how each capability integrates within the broader AIPP identity architecture and Okta tenant configuration.
• Serve as the technical interface between business partners, cybersecurity, and engineering - translating identity platform decisions, API design trade-offs, and security control choices into clear, audience-appropriate communications for both technical and non-technical stakeholders.
• Own and maintain a prioritized, groomed backlog with sufficient technical depth for continuous delivery; define and enforce acceptance criteria covering security posture, usability standards, regulatory compliance, and integration correctness across identity flows.
• Develop and manage delivery roadmaps across the external identity ecosystem - including Okta-based authentication and SSO flows, adaptive MFA policies, FIDO2/WebAuthn adoption, identity proofing service integrations, and customer/agent profile service APIs.
• Align team objectives to the Cybersecurity Value Stream vision; translate program-level goals into sprint-level priorities and communicate delivery progress, technical risk, and architectural trade-offs to Circle Leads and key stakeholders.
• Define and track platform KPIs and OKRs for external identity capabilities - including registration funnel completion rates, MFA enrollment and adoption rates, authentication success/failure ratios, identity proofing pass rates, and API error rates - using data to drive backlog prioritization.
• Lead and support business readiness activities for AIPP platform releases - including stakeholder communications, change impact assessments, runbooks, cutover planning, and post-launch monitoring criteria.
• Provide continuous in-sprint feedback on work-in-progress; clarify ambiguous requirements, validate technical designs against security and compliance standards, and proactively surface risks tied to external identity dependencies, third-party integrations (e.g., Okta, identity proofing vendors), and platform SLA constraints.
• Establish and evangelize consistent delivery patterns, API standards, and ways of working across AIPP teams within the Cybersecurity Value Stream to ensure scalability and reduce integration debt.
• Foster a technically grounded, inclusive, and collaborative team culture that promotes engineering ownership, security-first thinking, and continuous improvement across identity platform delivery.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree preferred.
• Two or more years of experience in Agile product management, preferably in a technical, platform, or cybersecurity-adjacent domain.
• Understanding of external identity concepts including customer and agent registration, identity proofing, authentication protocols (OIDC, OAuth 2.0, SAML), MFA patterns, and user profile and preferences management.
• Familiarity with Zero Trust security principles as they apply to external identity and access control.
• Exposure to or experience with Okta or similar identity platform tooling.
• Ability to understand and engage with AIPP architecture - including how authentication, session management, and profile services connect - without needing to write the code.
• Agile Mindset:Embody Agile core values of openness, courage, respect, focus, and commitment; apply Agile principles and practices to achieve team success.
• Product Mindset:Define a clear product value proposition aligned with the Cybersecurity Value Stream's objectives, serving as the north star for the team.
• Technical Fluency:Ability to engage credibly with engineers on platform architecture, API integrations, and security controls, and to ask the right questions to surface risk and drive good decisions.
• Influence:Ability to drive alignment across engineering, security, and business stakeholders without relying on traditional hierarchy.
• Communication:Skill in translating technical complexity into clear, audience-appropriate language for both leadership and delivery teams.
• Continuous Improvement:Demonstrated commitment to learning, sharing knowledge, and evolving team practices over time.

What is a Must Have?

• Two years of work experience in related field.