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Digital Experience Manager Jobs in Springfield, MA

The Lead Digital Product Delivery Manager defines product strategy at the channel level and ... Establish AI experience strategy and competitive positioning to support business growth and ...

The Lead Digital Product Delivery Manager defines product strategy at the channel level and sets ... Establish AI experience strategy and competitive positioning * Present and align strategy with ...

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Digital Experience Manager information

See Springfield, MA salary details

$14.4K

$92.6K

$163.4K

How much do digital experience manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for digital experience manager in Springfield, MA is $92,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $114,100.00 per year, depending on experience, location, and employer.

What is a digital experience manager?

A Digital Experience Manager oversees the design, implementation, and optimization of a company’s digital platforms to ensure a seamless and engaging user experience. They work across websites, mobile apps, and other digital channels to improve customer satisfaction, drive engagement, and support business goals. This role often involves collaborating with marketing, IT, and design teams to align digital strategies with organizational objectives and customer expectations.

What is a digital experience manager?

A digital experience manager is a marketing employee that oversees the user experience of a website or application. As a digital experience manager, you work closely with the design and development teams to ensure that their client’s site or application meets their needs and is up to industry standards. One of your job duties is to test different areas of the site or application for ease of use and effectiveness. Strong web optimization skills are necessary for this job. Other qualifications for a career as a digital experience manager include a bachelor’s degree in computer science or another relevant field, and experience working in digital marketing, user experience, or web development job.

What are some common challenges digital experience managers face when coordinating efforts across multiple teams?

Digital Experience Managers often encounter challenges in aligning goals and timelines across marketing, IT, design, and content teams. Balancing diverse priorities while ensuring a seamless user experience requires strong communication and project management skills. Additionally, they must navigate differing perspectives on user needs and adapt strategies quickly in response to feedback or data insights. Building mutual understanding and fostering collaboration are key to overcoming these hurdles and delivering successful digital initiatives.

What are the key skills and qualifications needed to thrive as a digital experience manager, and why are they important?

To thrive as a Digital Experience Manager, you need expertise in digital strategy, user experience (UX) design, and analytics, often supported by a bachelor’s degree in marketing, communications, or a related field. Familiarity with content management systems (CMS), web analytics tools like Google Analytics, and marketing automation platforms is typically required. Strong leadership, creative problem-solving, and excellent communication skills help differentiate top performers in this role. These capabilities are crucial for delivering seamless digital experiences that drive customer engagement and achieve business objectives.

What is the difference between Digital Experience Manager vs Content Manager?

AspectDigital Experience ManagerContent Manager
Primary FocusOverseeing digital customer experiences, including website, app, and omnichannel interactionsManaging content creation, editing, and publishing across platforms
Skills & CertificationsDigital marketing, UX/UI, analytics, project managementContent strategy, SEO, writing, editing
Work EnvironmentMarketing, digital teams, cross-functional projectsContent teams, editorial, marketing

The Digital Experience Manager focuses on optimizing overall digital interactions and user experience, while the Content Manager concentrates on creating and managing content. Both roles often collaborate but serve different core functions within digital marketing strategies.

What are popular job titles related to Digital Experience Manager jobs in Springfield, MA?

For Digital Experience Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Digital Experience Manager jobs in Springfield, MA look for?

The top searched job categories for Digital Experience Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Digital Experience Manager jobs?

Cities near Springfield, MA with the most Digital Experience Manager job openings:

Infographic showing various Digital Experience Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,594 per year, or $44.5 per hour.

Digital Product Delivery Manager

FAVARH

Windsor, CT • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago


Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Get to Know the Opportunity:
The Lead Digital Product Delivery Manager defines product strategy at the channel level and establishes the standard for product delivery excellence across the organization. This senior individual contributor serves as a strategic partner to executive leadership, guiding long-term product vision, AI strategy, delivery practices, and investment decisions that drive business outcomes.
This role is fully remote opportunity.
The Contributions You'll Make:Channel Strategy Leadership
  • Define and communicate a 18-24 month product vision and roadmap for the assigned channel.
  • Establish AI experience strategy and competitive positioning to support business growth and customer value.
  • Present product strategy and secure alignment with executive leadership.
Delivery Excellence
  • Set standards for product specifications, delivery practices, and execution quality across teams.
  • Drive accountability for business outcomes, customer impact, and value realization beyond milestone delivery.
Architecture Influence
  • Partner with engineering leadership on strategic technology decisions, including:
    • Build versus buy evaluations
    • AI system design considerations
    • Architecture trade-offs that influence product outcomes and customer experiences
Executive Partnership
  • Serve as a strategic partner to the VP, Digital Product.
  • Contribute to business cases, investment decisions, and roadmap prioritization activities.
  • Influence channel-level product strategy and long-term planning.
Job Family Leadership
  • Mentor and develop product delivery professionals across multiple career levels.
  • Define capability expectations, career progression frameworks, and best practices for the product delivery discipline.
  • Promote a culture of continuous learning, innovation, and delivery excellence.
Minimum Knowledge & Experience:
  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of relevant professional experience, training, and industry-recognized certifications.
  • 8+ years of product management, technical product management, or related product experience.
  • Demonstrated leadership of a product area, portfolio, or channel-level strategy.
  • Deep expertise within retirement and wealth management.
  • Extensive experience defining and executing AI product strategies.
  • Strong technical credibility and ability to influence engineering leadership.
  • Experience partnering with and influencing VP-level stakeholders while operating as an individual contributor.
Preferred Knowledge & Experience:
  • Experience leading large-scale digital product transformation initiatives.
  • Proven success balancing business objectives, customer needs, and technical considerations in strategic decision-making.
  • Experience developing product delivery talent and advancing organizational product management capabilities.
#LI-PS

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$192,580 - $240,720 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan - with generous company matching contributions (up to 6%)
  • Voya Retirement Plan - employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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