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Digital Concierge Jobs (NOW HIRING)

Honda Center

Concierge

Anaheim, CA · On-site

$24/hr

Job Title: Concierge Pay Details: The starting hourly rate for this position is $24.00 per hour ... Work alongside the Service Team by resolving digital ticket related issues during event * Learn and ...

OCVIBE

Concierge

Anaheim, CA

$24/hr

Concierge Pay Details: The starting hourly rate for this position is $24.00 per hour. This position ... Work alongside the Service Team by resolving digital ticket related issues during event * Learn and ...

Honda Center

Concierge

Anaheim, CA

$24/hr

Job Title:Concierge Pay Details: The starting hourly rate for this position is $24.00 per hour ... Work alongside the Service Team by resolving digital ticket related issues during event * Learn and ...

In-N-Out Burger

Concierge Event Planner

Franklin, TN · On-site

$15.25 - $19.75/hr

... digital itineraries, budgeting, forecasting, and reconciliation. Work Schedule + Benefits • ... Concierge service • Experience managing executive-level, customer-facing, or VIP events • ...

OCVIBE

Concierge

Anaheim, CA · On-site

$24/hr

Concierge Pay Details: The starting hourly rate for this position is $24.00 per hour. This position ... Work alongside the Service Team by resolving digital ticket related issues during event * Learn and ...

Lifestyle Communities

Concierge

Columbus, OH · On-site

$15 - $19.25/hr

Concierge * Company: Lifestyle Real Estate Services, Ltd. (Collective House Realty) * Reports To ... Prepare and distribute newsletters, community announcements, digital updates, and bulletin board ...

Lifestylecommunities

Concierge

Columbus, OH

$15 - $19.25/hr

Concierge * Company: Lifestyle Real Estate Services, Ltd. (Collective House Realty) * Reports To ... Prepare and distribute newsletters, community announcements, digital updates, and bulletin board ...

Mount Sinai

Concierge Primary Care Physician

New York, NY · On-site

$275K - $400K/yr

... e.g., phone, digital messaging, and video chat) to a physician-specific population of adult ... Provide concierge-level service at all times, with 24/7 availability by phone to a dedicated ...

JLL

Concierge

San Francisco, CA

$23 - $26/hr

The Concierge holds a combination of cultural interests, paired with strong desire to provide ... digital channels Signing in all authorized visitors according to the policies, rules and ...

AC Hotel Downtown Greenville

Venue Concierge

Greenville, SC · On-site

$14.50 - $18.75/hr

As a Venue Concierge, you play a key front-line role in ensuring a seamless and enjoyable ... Scan digital and physical tickets accurately using handheld devices * Assist with guest entry, re ...

Mccneb

Information Literacy Concierge

Omaha, NE

$19.81/hr

The Information Literacy Concierge will participate in programming aimed at reducing the digital divide to students and community members within the Digital Express. The successful candidate will ...

Vail Resorts

Concierge

Keystone, CO · On-site

$20/hr

Respond promptly and professionally to guest inquiries in person, by phone, email, and digital ... Previous concierge, front desk, guest services, or hospitality experience required. * Luxury hotel ...

Keystone Resort

Concierge

Keystone, CO

$20 - $23/hr

Respond promptly and professionally to guest inquiries in person, by phone, email, and digital ... Previous concierge, front desk, guest services, or hospitality experience required. * Luxury hotel ...

AC Hotels Greenville Downtown

Venue Concierge

Greenville, SC · On-site

$14.50 - $18.75/hr

As a Venue Concierge, you play a key front-line role in ensuring a seamless and enjoyable ... Scan digital and physical tickets accurately using handheld devices * Assist with guest entry, re ...

Keystone Resort

Concierge

Keystone, CO · On-site

$20/hr

Respond promptly and professionally to guest inquiries in person, by phone, email, and digital ... Previous concierge, front desk, guest services, or hospitality experience required. * Luxury hotel ...

Mary's Woods

Concierge (On-Call)

Lake Oswego, OR · On-site

$20/hr

The Concierge blends administrative responsibilities, customer interaction, and community ... Must be willing and eager to learn new technology and help move processes to digital format. * Is ...

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Digital Concierge information

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How much do digital concierge jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for digital concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a digital concierge?

A Digital Concierge is a virtual assistant, often powered by artificial intelligence, that helps users with a wide range of tasks such as booking reservations, providing recommendations, answering queries, and facilitating services through digital platforms. They are commonly used in hospitality, real estate, and customer service industries to enhance guest or customer experiences by providing instant, personalized support. Digital Concierges can be accessed via websites, mobile apps, or messaging platforms, making them a convenient solution for both businesses and their clients.

What are the key skills and qualifications needed to thrive as a digital concierge, and why are they important?

To thrive as a Digital Concierge, you need strong customer service skills, problem-solving abilities, and proficiency in digital communication, often supported by experience in hospitality or client-facing roles. Familiarity with customer relationship management (CRM) systems, chat platforms, and booking or reservation software is typically required. Exceptional interpersonal skills, attention to detail, and the ability to multitask under pressure help someone stand out in this position. These skills ensure prompt, personalized support that enhances customer satisfaction and loyalty in a digital environment.

What are some common challenges faced by digital concierges and how can they be addressed?

Digital Concierges often juggle multiple customer requests simultaneously, which can make prioritization and time management challenging. They must also quickly adapt to new technologies and platforms, as digital tools and client expectations are constantly evolving. To succeed, it's important to stay updated on digital communication tools, develop strong multitasking skills, and maintain a customer-focused mindset. Collaborating closely with IT and customer service teams can also help streamline processes and resolve client issues more efficiently.

What is the difference between Digital Concierge vs Customer Service Representative?

AspectDigital ConciergeCustomer Service Representative
CredentialsBasic tech skills, customer service experienceCustomer service training, communication skills
Work EnvironmentOnline platforms, mobile apps, digital channelsCall centers, retail stores, offices
Industry UsageHospitality, retail, tech companiesRetail, telecom, banking
Search/Comparison IntentUnderstanding digital support roles, job requirementsTraditional customer support roles, job duties

Digital Concierge roles focus on providing customer support through digital channels using online tools and platforms, often requiring tech-savviness. Customer Service Representatives typically work in person or over the phone, handling direct customer interactions. Both roles involve customer assistance but differ mainly in their work environment and communication methods.

More about Digital Concierge jobs

What cities are hiring for Digital Concierge jobs?

Cities with the most Digital Concierge job openings:

What states have the most Digital Concierge jobs?

States with the most job openings for Digital Concierge jobs include:

What job categories do people searching Digital Concierge jobs look for?

The top searched job categories for Digital Concierge jobs are:

Digital Concierge jobs near you
Infographic showing various Digital Concierge job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 82% Full Time, 12% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Concierge

Honda Center

Anaheim, CA • On-site

$24/hr

Part-time

Posted 25 days ago

Honda Center rating

6.0

Company rating: 6.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

28th of 37 rated event venues

Job description

A great experience starts with you!
Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you're looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.
Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.
Job Title:
Concierge
Pay Details:
The starting hourly rate for this position is $24.00 per hour.
This position provides event-day support for Premium guests at Honda Center, serving as a primary point of contact at Premium entrances and Concierge locations. The role is responsible for delivering exceptional customer service, assisting with ticketing and seating needs, coordinating with internal teams, and proactively resolving guest concerns to ensure a seamless Premium experience.
Responsibilities
  • Prepare documents and set up Concierge desk prior to events
  • Ensure there is a ticket taker, security staff, and elevator workers at Premium Entrances prior to doors
  • Prepare Premium will call tickets and work with box office and other departments regarding any missing tickets
  • Assist in placing relocation signs on suites prior to events as necessary
  • Greet and welcome Suite and Club Level guests entering Honda Center
  • Deliver exemplary customer service to maintain customer loyalty
  • Check-in clients who have Premium restaurant reservations
  • Work alongside the Service Team by resolving digital ticket related issues during event
  • Learn and be familiar with use of ticket scanner for ingress to scan guests' tickets when needed
  • Take calls from Suite clients throughout the event to ensure suite issues are resolved
  • Assist guests with finding their seats and troubleshoot any seating-related issues
  • Be a resource of information and guidance by answering event and facility related questions
  • Coordinate with other Premium Entrances to ensure guests tickets are at the correct entrance
  • Coordinate with operations on event nights and prior to doors with the Operations Team, Food and Beverage Team, Security Team, and IT Team via radio
  • Update Servicing on all Concierge materials needed for Premium Entrances
  • Assist with Premium giveaways as necessary
  • Communicate with Manager, Premium Services and Premium Service Executives on Ducks and Non-Ducks event issues
  • Assist guests with any questions or needs, proactively working to ensure guest issues are resolved quickly onsite
  • Record all guest concerns and issues on Concierge Report Forms for Service Team to follow up on ongoing issues
  • Help drive sales by establishing relationships with guests by anticipating their needs and building rapport
  • Work Special Events scheduled throughout the venue and off-site
  • Compile reports, non-used tickets, radios, and desk drawer keys to give to Premium Service person on duty at end of shift

Qualifications
  • High School Diploma/GED
  • Customer service orientated
  • Positive attitude and demeanor
  • Excellent communication skills
  • Resilient and highly adaptable to change
  • Radio etiquette
  • Preferred knowledge about smart phones and arena style layout
  • Knowledge of Ticketmaster or ticketing software
  • Able to learn and be knowledgeable of all Premium related benefits and VIP experiences including special arrangements for Suite clients
  • Able to lift 50 lb.

Knowledge, Skills and Experience
Education - High School Diploma or Equivalent
Experience Required - 0-1 Year
MR2026
Company:
Anaheim Arena Management, LLC
Our Commitment:
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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