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3M HEALTHCARE

Mobile Teller & Digital Concierge

Williston, VT · On-site

$16.50 - $20.75/hr

M&T Bank in Williston, Vermont is seeking a Float Teller to assist across branches with customer service, cash handling, and digital engagement. You will balance transactions, perform account ...

3M HEALTHCARE

Mobile Teller & Digital Concierge

Williston, VT · On-site

$16.50 - $20.75/hr

M&T Bank in Williston, Vermont is seeking a Float Teller to assist across branches with customer service, cash handling, and digital engagement. You will balance transactions, perform account ...

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How much do digital concierge jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for digital concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by digital concierges and how can they be addressed?

Digital Concierges often juggle multiple customer requests simultaneously, which can make prioritization and time management challenging. They must also quickly adapt to new technologies and platforms, as digital tools and client expectations are constantly evolving. To succeed, it's important to stay updated on digital communication tools, develop strong multitasking skills, and maintain a customer-focused mindset. Collaborating closely with IT and customer service teams can also help streamline processes and resolve client issues more efficiently.

What is a digital concierge?

A Digital Concierge is a virtual assistant, often powered by artificial intelligence, that helps users with a wide range of tasks such as booking reservations, providing recommendations, answering queries, and facilitating services through digital platforms. They are commonly used in hospitality, real estate, and customer service industries to enhance guest or customer experiences by providing instant, personalized support. Digital Concierges can be accessed via websites, mobile apps, or messaging platforms, making them a convenient solution for both businesses and their clients.

What are the key skills and qualifications needed to thrive as a digital concierge, and why are they important?

To thrive as a Digital Concierge, you need strong customer service skills, problem-solving abilities, and proficiency in digital communication, often supported by experience in hospitality or client-facing roles. Familiarity with customer relationship management (CRM) systems, chat platforms, and booking or reservation software is typically required. Exceptional interpersonal skills, attention to detail, and the ability to multitask under pressure help someone stand out in this position. These skills ensure prompt, personalized support that enhances customer satisfaction and loyalty in a digital environment.

What is the difference between Digital Concierge vs Customer Service Representative?

AspectDigital ConciergeCustomer Service Representative
CredentialsBasic tech skills, customer service experienceCustomer service training, communication skills
Work EnvironmentOnline platforms, mobile apps, digital channelsCall centers, retail stores, offices
Industry UsageHospitality, retail, tech companiesRetail, telecom, banking
Search/Comparison IntentUnderstanding digital support roles, job requirementsTraditional customer support roles, job duties

Digital Concierge roles focus on providing customer support through digital channels using online tools and platforms, often requiring tech-savviness. Customer Service Representatives typically work in person or over the phone, handling direct customer interactions. Both roles involve customer assistance but differ mainly in their work environment and communication methods.

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Cities with the most Digital Concierge job openings:

What states have the most Digital Concierge jobs?

States with the most job openings for Digital Concierge jobs include:

What job categories do people searching Digital Concierge jobs look for?

The top searched job categories for Digital Concierge jobs are:

Digital Concierge jobs near you
Infographic showing various Digital Concierge job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 83% Full Time, 11% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

IPB Digital Concierge Specialist

J.P. Morgan

Houston, TX

Full-time

Medical, Retirement

Re-posted 13 hours ago

Job description

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

The Digital Concierge Specialist is the primary point of contact for all online related needs of our Private Banking clients, advisors, and client service specialists. He/she is responsible for assisting high/ultra-high net worth clients with all aspects of the online experience and for the development and delivery of digital training to advisors and client service specialists.

The Digital Concierge Specialist works in a team-oriented environment with advisors, client service associates, various product partners and operations teams to deliver a seamless and integrated approach to the Private Banking client online experience. 

The Digital Concierge Specialist is passionate, motivated, service-oriented individual, with strong interpersonal, verbal, and written communication skills. Strong online, systems, communication and presentation skills are essential.  

Online Support/Team Responsibilities:

  • Ability to fluently communicate  (written and verbally) In Portuguese 
  • Lead and participate in client outreach to drive client adoption of digital tools.
  • Assist clients having issues logging in or navigating on the website/mobile app/tablet on calls/Zoom. Resolve client inquiries and problems through effective interaction with clients, advisors, product partners, operations, and other staff in a timely and professional manner.
  • Provide detailed demo of the system and benefits of using the digital tool set to both internal and external clients, sometimes in a forum in front of an audience.
  • Handle internal stakeholders/client enquiries via email, zoom or any other Digital Concierge channel. Provide support as a Digital Concierge Specialist and work closely with the LatAm & GFG Management team.
  • Handle operational, technology, administrative tickets related to our JPMorgan Private Banking and Digital Products
  • Manage projects related to Private Banking's website constant enhancements, reviewing business requirements and technical specifications, and performing User Acceptance Tests.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.â

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