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Dialog Direct Jobs in Alabama (NOW HIRING)

Thompson Tractor

Supervisor - Earthmoving

Tanner, AL · On-site

Coach and direct Service Department employees * Monitor, improve, and maintain Technician ... Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of ...

Valmont Industries, Inc.

Plant Manager

Tuscaloosa, AL · On-site

The role has responsibility of directing the production/delivery activities of operations ... Build mutual trust and understanding with all customers through open honest dialog, by ensuring ...

Webforge

Plant Manager

Tuscaloosa, AL

The role has responsibility of directing the production/delivery activities of operations ... Build mutual trust and understanding with all customers through open honest dialog, by ensuring ...

RightStone

Safety Technician I

Eclectic, AL · On-site

$19 - $25/hr

RightStone's Excellence Centered approach to contract, contract to hire, and direct hire services ... dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most ...

All JobsDialog Direct JobsDialog Direct Jobs in Alabama

Dialog Direct information

See Alabama salary details

$29.5K

$50.7K

$79.3K

How much do dialog direct jobs pay per year?

As of Jun 29, 2026, the average yearly pay for dialog direct in Alabama is $50,672.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $57,100.00 per year, depending on experience, location, and employer.

What is the difference between Dialog Direct vs Customer Service Representative?

AspectDialog DirectCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageCustomer support, telemarketing, salesCustomer support, sales, technical support
Common Search/ComparisonDialog Direct vs Customer Service Representative

Dialog Direct and Customer Service Representatives often share similar roles in customer support and telecommunication industries. While both positions require comparable credentials and work in call centers or support environments, Dialog Direct typically refers to a specific company specializing in outsourced customer service and telemarketing. Customer Service Representatives is a broader term used across various companies and industries. Understanding these differences helps job seekers identify opportunities aligned with their skills and career goals.

What are the most common challenges faced by customer service representatives at Dialog Direct, and how can new hires best prepare for them?

Customer service representatives at Dialog Direct often face the challenge of managing high call volumes while maintaining a positive and helpful attitude. Additionally, handling difficult or upset customers can be demanding, especially during peak times. New hires can best prepare by practicing active listening, developing strong communication skills, and becoming familiar with the company's products or services. Training provided by Dialog Direct is comprehensive, but staying adaptable and open to feedback will help you succeed in this fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Dialog Direct, and why are they important?

To thrive as a Customer Service Representative at Dialog Direct, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and email platforms is commonly required. Patience, active listening, and problem-solving abilities help you stand out in handling diverse customer inquiries. These skills and qualities are crucial for delivering efficient, positive customer experiences and meeting performance targets in a fast-paced environment.

What is Dialog Direct?

Dialog Direct is a customer engagement and business process outsourcing company that specializes in providing customer service, sales, marketing, and support solutions for various industries. They offer services such as call center operations, direct mail, digital marketing, and fulfillment. Dialog Direct partners with businesses to enhance customer experiences, streamline operations, and drive growth through integrated communication strategies.
What are popular job titles related to Dialog Direct jobs in Alabama? For Dialog Direct jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Dialog Direct jobs in Alabama look for? The top searched job categories for Dialog Direct jobs in Alabama are:
Dialog Direct jobs near you
Infographic showing various Dialog Direct job openings in Alabama as of June 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,672 per year, or $24.4 per hour.
Supervisor II - Lift Truck

Supervisor II - Lift Truck

Thompson Lift Truck

Dothan, AL

Full-time

Posted 12 days ago

Key responsibilities

  • Coach and direct Service Department employees.

  • Monitor, improve, and maintain Technician performance.

  • Assign jobs to shop technicians and dispatch field service technicians.

Job description

Position Summary
The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

Essential Responsibilities & Expectations

  • Coach and direct Service Department employees
  • Monitor, improve, and maintain Technician performance
  • Ensure proper planning of jobs, quoting, parts availability, and manpower
  • Effectively handle customer objections and concerns
  • Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
  • Monitor customer satisfaction and employee morale and take steps to improve both when necessary
  • Minimize customer downtown with accurate and efficient job planning and repairs
  • Effectively communicate with Company Personnel 
  • Assign jobs to shop technicians and dispatch field service technicians

Qualifications

Education

High school diploma or the equivalent

Experience

  • Experience working as a Service Technician preferred. 
  • Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. 

Skills and Competencies

  • Telephone / verbal / written communication skills
  • Microsoft Office Suite
  • Microsoft SharePoint
  • Microsoft Dynamics AX 2012
  • Strong technical / equipment repair skills

Job Training

  • Microsoft Word and Excel –basic and intermediate
  • Supervisory skills training
  • Business communication skills training
  • OSHA & MSHA required training
  • Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
  • Compliance training

Safety Summary

Working Conditions

Work is normally performed in a Service Department shop office or shop environment.   Exposure to physical risk and all-weather conditions is associated with this position.  Standing on hard surfaces for extended periods of time is often required.

Physical Requirements

  • Speaking
  • Listening
  • Writing
  • Grasping
  • Stooping
  • Kneeling
  • Climbing
  • Lifting up to 75 lbs.

Job Hazards

  • Tripping, slipping, falling
  • Strains due to lifting
  • Overexertion due to stress and fatigue
  • Repetitive hand motion (computer work)
  • Back and neck strain
  • Stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

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