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Dhl Agent Jobs (NOW HIRING)

DHL Express

Field Services Agent I

Kansas City, MO · On-site

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 ... Service Agent. Operation Agents provide operational management and support at service center ...

New

DHL Express

Field Service Agent

Harrisburg, PA · On-site

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 ... DHL is currently hiring for a Service Agent. Operation Agents provide operational management and ...

DHL Express

Field Services Agent II

Honolulu, HI · On-site

$25 - $30/hr

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 ... DHL is currently hiring for a Service Agent . Operation Agents provide operational management and ...

DHL Express

International Service Agent

Los Angeles, CA · On-site

$23/hr

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 ... The selected candidate for the Operations Agent position will ensure the efficient and timely ...

DHL Global Forwarding

Warehouse Agent

Indianapolis, IN · On-site

$19.39 - $25.85/hr

Warehouse Agent Job Location: Indianapolis, Indiana We have an exciting opportunity for a WAREHOUSE ... Your efficiency and attention to detail will allow DHL to make businesses work by delivering cargo ...

Inlandgroup

Ramp Agent DHL AM (MCO)

Orlando, FL

$15.50/hr

Ramp Agent DHL AM (MCO) $15.50 per hour TYPE: Part-Time |SHIFT TIMES: Sunday 6:30 AM; Monday 3:00 AM & Tuesday to Friday 8:00 AM Quantem Aviation Services is a premier aircraft handling ...

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Dhl Agent information

What is a DHL agent?

DHL agents are professionals who represent DHL, a global logistics and courier company, in handling shipments, customer service, and logistics solutions. They assist customers with shipping needs, track parcels, process documentation, and ensure that packages are delivered efficiently and securely. DHL agents may work at customer service desks, in warehouses, or as field representatives, helping to resolve delivery issues and provide information about shipping options and regulations.

What are the key skills and qualifications needed to thrive as a DHL agent, and why are they important?

To thrive as a DHL Agent, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with shipping and logistics software, barcode scanners, and tracking systems is typically required. Excellent customer service, problem-solving abilities, and effective communication set top performers apart in this role. These skills are crucial for ensuring efficient package handling, accurate documentation, and positive customer experiences in a dynamic logistics environment.

What are some common challenges DHL agents face and how can they be addressed?

DHL Agents often work in fast-paced environments where handling time-sensitive shipments and meeting strict delivery deadlines are everyday challenges. They may also encounter issues related to customs documentation, lost packages, or customer service queries. To address these challenges, effective communication, strong organizational skills, and familiarity with DHL's tracking and logistics systems are crucial. Regular training and support from experienced team members help agents stay up-to-date and handle issues efficiently.

What is the difference between Dhl Agent vs Courier Driver?

AspectDhl AgentCourier Driver
CredentialsHigh school diploma, logistics certificationsDriver's license, delivery certifications
Work EnvironmentWarehouse, office, delivery vehiclesOn-road, delivery routes
Employer & IndustryLogistics companies, courier servicesCourier companies, delivery services
Job FocusManaging shipments, customer service, logistics coordinationDelivering packages, route navigation

While both Dhl Agents and Courier Drivers are involved in package delivery, Dhl Agents typically handle logistics coordination and customer service at a local or regional level, often working within a warehouse or office environment. Courier Drivers focus primarily on the physical delivery of packages along specific routes. Both roles require driving skills and certifications, but Dhl Agents often have additional responsibilities related to logistics management.

More about Dhl Agent jobs

What job categories do people searching Dhl Agent jobs look for?

The top searched job categories for Dhl Agent jobs are:

Dhl Agent jobs near you
Infographic showing various Dhl Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Field Services Agent I

Kansas City, MO • On-site

DHL Express
Transportation and Warehousing • 10K+ employees

6.9

Company rating: 6.9 out of 10

Based on 324 frontline employees who took The Breakroom Quiz

35th of 64 rated delivery companies

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about DHL Expressexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today...

DHL Express is currently hiring for a Casual?Service Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety, security, regulatory, and company policies.

Key Responsibilities:

  • Provides customer service, sales and operational support for the Service Center

  • Answers phone and greets visitors

  • Resolves billing problems in relation to the Service Center

  • Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments

  • Communicates with Sales/Service to resolve customer problems

  • Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments

  • Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules

  • May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills & Qualifications:

  • High School Degree or Equivalent required

  • Previous experience in customer service/support or related field

  • Strong Communication Skills (both oral and written)

  • Proficient in Microsoft Office Products (Outlook, Excel, Word)

  • Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work

Physical Requirements:

  • Must be able to lift seventy (70) lbs. occasionally

  • Must be able to lift forty (40) lbs. frequently

  • Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

  • Competitive Pay

  • Bonus/Incentive Programs

  • Retirement Savings - 401K with company match

  • Medical, Dental, Vision, well-being programs

  • Tuition Reimbursement

  • Generous Paid Time Off - Starting at 4 Weeks (PT/FT)

  • Paid Leave

  • Employee Discount Program

  • Employee Assistance & Work Life Program

  • Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing and personal services

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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Benefits

Hours and flexibility

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