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Dha Global Service Center Jobs (NOW HIRING)

Seneca Holdings

$20 - $27/hr

Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the USAF Standard Desktop Configuration (SDC) and DHA Standard Desktop Image. Install and ...

MRC Global

Service Center Manager

Tupman, CA

$80K - $104K/yr

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as ... Prepare the Service Center cost budget andmonitorexpenditures to ensure compliance.

Hapag-Lloyd AG

Coordinator Customer Service

Atlanta, GA · On-site

$17.25 - $22.50/hr

Work with GSC Global Service Center as applicable ref any Customs AEI. Capture any import or export disputes communicated directly by customer or GSC. Review and attend to any queries presented by ...

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Dha Global Service Center information

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$21K

$79.1K

$141K

How much do dha global service center jobs pay per year?

As of Aug 21, 2026, the average yearly pay for dha global service center in the United States is $79,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $95,000.00 per year, depending on experience, location, and employer.

What are the typical responsibilities and team dynamics for someone working at a DHA Global Service Center?

At a DHA Global Service Center, employees typically handle a variety of customer service and administrative tasks, such as processing healthcare-related inquiries, supporting clients, and managing documentation. Team members usually work in a collaborative environment, often interacting with colleagues from different departments to resolve client issues efficiently. The role may also involve using specialized software systems, meeting service level agreements, and participating in ongoing training sessions to stay updated on industry standards. Strong communication and teamwork are essential, as the work often requires coordinating with both local and international teams.

What are the key skills and qualifications needed to thrive in a global service center role at DHA, and why are they important?

A DHA Global Service Center is a centralized customer service hub operated by the Dubai Health Authority (DHA) to assist residents, visitors, and healthcare providers with various healthcare-related services and inquiries. These service centers handle tasks such as processing healthcare licensing, answering questions about health regulations, facilitating medical appointments, and providing general information about DHA services. The centers aim to improve accessibility and efficiency in Dubai's healthcare system by offering support through multiple channels, including phone, email, and in-person visits.
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Dha Global Service Center jobs near you
Infographic showing various Dha Global Service Center job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $79,094 per year, or $38 per hour.

Manager - Global Service Center

Worldwide Insurance Services

King Of Prussia, PA • On-site

$90K/yr

Full-time

Medical, Retirement, PTO

Posted 27 days ago

Job description

Who we are.

At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that is simple, efficient and human.
Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to say yes to new possibilities.


What we’re looking for in our Manager, Global Service Center:

You're a customer-first leader who is passionate about helping people navigate healthcare with confidence, especially when they're far from home. You know great service doesn't happen by accident—it happens when talented people have the right support, technology and tools to do their best work. That's why you're committed to building high-performing teams, improving the way work gets done, and creating experiences that are seamless for customers and meaningful for the people who support them.
You’re someone who:
• Leads with a customer-first mindset and creates a culture of accountability, engagement, and continuous improvement
• Balances operational excellence with empathy, coaching, and team development
• Uses data and performance insights to identify trends, solve problems, and improve outcomes
• Enjoys partnering across functions to drive innovation, automation, and process enhancements
• Thrives in dynamic environments where priorities evolve and customer needs come first


Here’s the work you’ll be doing to support our members around the world:

Service Center Operations & Performance
• Lead daily operations across voice and digital service channels
• Ensure service levels, response times, quality standards, and seamless customer support coverage
• Monitor contact volumes, queue performance, and workforce operations
Team Leadership & Development
• Build a high-performing, customer-focused culture by coaching, developing and empowering supervisors and frontline team members
• Oversee hiring, onboarding, training, and performance management
• Drive engagement, recognition, and professional development
Customer Experience & Continuous Improvement
• Analyze customer feedback, VoC insights, and performance data
• Improve resolution times, satisfaction and end-to-end customer journeys
• Support automation, AI-assisted capabilities, and self-service tools

Vendor & Partner Management
• Manage outsourced partners and vendor performance
• Ensure compliance with SLAs, quality standards, and regulations

Technology & Channel Optimization
• Optimize CRM, telephony, and digital engagement platforms
• Support omnichannel service strategies and identify opportunities for continuous innovation


What success looks like:

The Manager, Global Service Center will be expected to drive measurable improvements in:

  • Customer satisfaction, service quality, and first-contact resolution
  • Service levels and response times across voice and digital channels
  • Employee engagement, retention, and team development
  • Operational efficiency through process improvements and automation
  • Continuous improvement of customer journeys and service experience

This might be the right fit for you if…

  • You have a Bachelor’s degree or equivalent experience
  • Your resume lists 3–5+ years of service center or customer experience leadership experience
  • You have experience managing omnichannel operations
  • People would describe you as having strong analytical, operational, and workforce planning skills
  • You have proven success leading teams and driving performance improvement


Bonus points if you have:

  • Salesforce, Genesys, NICE, or similar platform experience
  • Experience supporting global customers, distributed teams or 24/7 service operations
  • Digital transformation and AI-assisted service experience
  • Vendor/BPO management experience
  • Health insurance or healthcare experience
  • Blue Cross Blue Shield experience
  • Experience supporting global customers, distributed teams, or 24/7 service operations preferred.


What you’ll get in return:

• Competitive base pay + annual bonus
• Competitive medical plans
• Telemedicine services
• Paid parental leave
• Employee assistance and wellness support
• Free international healthcare coverage

Other great perks:

• Remote work model
• Work-abroad arrangements
• Generous PTO
• Paid holidays, floating holiday, and volunteer day
• Tuition reimbursement
• Career development opportunities
• 401(k) with company match
• Pet insurance, identity theft, and legal coverage


Please visit the employee benefits page on our website for more information on our benefits and perks that support your overall well-being.


EOE