Developmental Disability Jobs in Springfield, MO

Crisis Technician Supervisor

Definition

The Crisis Technician Supervisor assists the Program Supervisor, or other management staff member in the management and supervision of individuals served in a residential facility with intellectual and developmental disabilities. This is an hourly, non-exempt position.

A Crisis Technician Supervisor provides support to individuals who have some form of Intellectual Disability/Developmental Disability as well as a Psychiatric/Behavioral Diagnosis, and/or Autism Spectrum Disorders or Autistic Tendencies. These individuals are prone to poor social and communication skills, exhibiting impulsive behaviors, poor decision making, and verbal/physical aggression. Behavioral Observation and Assessment and Crisis Intervention and Prevention Skills are used on a daily basis.

An employee in this class provides assistance and training to assigned individuals served in dressing, bathing, personal hygiene, house cleaning, laundry, and other activities of daily living. Additional responsibilities include assisting with the purchasing of groceries, training in food preparation, administering medications, and assisting in the management of personal funds.

In the absence of the Program Supervisor or other management staff, the Crisis Technician Supervisor functions as a supervisor for an assigned team in implementing and coordinating all developmental activities within the residential setting in the provision of active habilitation programming including, but not limited to, improving client self-help skills, economic self-sufficiency, socialization, leisure skills, mobility, communication, etc.

Work involves overall responsibility for the health and well-being of individuals served, insuring staff coverage, reporting and recording observations, circulating and implementing directives, and for maintaining necessary records and reports.

Supervision is received from Program Supervisor or other professional staff member; however, the employee is expected to exercise independent judgment and initiative within the limit of established policies and procedures.

Essential Job Functions

Domain

Description

Mission and Core Values

Serves as an ambassador of the mission, purpose, and Core Values of The Arc of the Ozarks

Personnel Management

Provides oversight of all day-to-day operations of the assigned home

Provides training and guidance to Direct Support Staff to include, completing on-boarding training and supervised medication passes with new staff, and provides regular feedback to the Program Supervisor regarding Direct Support Staff job performance or staff policy violations

Collaborates with Program Supervisor to set up Monthly House meetings for the team with an Agenda that relays Monthly Communication items from Administration.

Communicates client schedule for appointments, events, meetings, family visits to staff on each shift

Assign Staff to clients, and assign identified med passer and 2nd med checker as applicable on schedule.

Ensures proper documentation of each person served is completed in accordance with The Arc's policy and procedures. May complete performance logs to notify staff of missing documentation and ensure corrections are completed by staff within required time frames.

Investigates and reports complaints of residents, parents, and/or guardians and employees; and takes appropriate action or refers problems to the Program Supervisor other responsible official for resolution

Program Oversight, Design and Development

Delivers person-centered services in accordance with DMH-DD, the Arc, and CARF standards

Assist Program Supervisor in maintaining annual paperwork on Individuals per Arc and DMH guidelines

Participates as an active member of the Support team through attendance at meetings by providing input and information to assist in the formulation and implementation of the Individual Support Plan of the Individual served.

Assist Program Supervisor to identify outcomes with the individual served, identify implementation strategies, assist staff in implementing the outcomes.

Ensures that the Individual(s) food and house supply needs are met by working with the Individual and Direct support staff to grocery shop, create and implement menu plans, household chores, etc.

Responsible for monitoring any home issues or concerns that arise and report as applicable to Landlord and Program Supervisor. Assist Program Supervisor in completing work orders as necessary

Ensures that individual support plans are accurate upon review and that direct support staff are signing off on ISP's and understand the implementation of the plan.

Monitor and ensure that home is clean.

Assess and assure that individual personal property inventory is being completed and maintained per Arc guidelines.

Assist direct support staff and individuals in Personal Spending, cashing checks, and budgeting.

Responsible for scheduling routine medical appointments and labs, Nurse visits.

Completes and assures that medication checklists, shift change checklists and medication management is being completed weekly. Attend monthly nurse visits and address any issues or concerns.

Attend ER or Urgent Care visits and Dr. appointments as available and ensure that staff are trained on how to complete those visits including follow up communication with the team and nurse.

Ensures that staff are completing and recording monthly vital statistics on Individuals, and completing behavior and/or medical recommendation trackers as applicable.

Responsible for ensuring that Dr. appointment notes are entered into the data documentation system and that annual appointments and required documentation is up to date.

Quality Assurance and Compliance

Assumes overall responsibility for implementing and maintaining Arc policies and procedures in the home.

Ensures proper documentation of each person served is completed in accordance with Arc policy and procedures

Ensures the program site environment is person-centered, clean, free of any health and safety concerns, and meets Arc quality assurance standards.

Ensures that Health and Safety Drills are completed for the home per Arc Policy and Procedure

Complete and gather end of month paperwork as required per policy.

Maintain and ensure emergency supplies and 1st aid kits are stocked and functional.

Assist Program Supervisor in completing any action plan follow up as requested.

Monitor and Check food supply for expiration dates.

Complete Weekly Quality Assurance checks on the home per Arc policy.

Check and monitor Medical Administration Record and Physician orders for transcription accuracy and relay medication changes to staff.

Ensure Medications are ordered in a timely manner.

Responsible for ensuring individual books are maintained and contain current documentation per Arc and DMH policy.

Assist Service Coordinator or other Quality Management personnel with on-site visits to the home and address any concerns as identified

Communicate necessary information to all subordinates in accordance with policy and procedures

Program Operations

Complete monthly attendance on individuals and submit per agency guidelines.

Maintain individual spending receipts and ensure the Personal Spending Ledger and individual mileage is accurate and up to date per agency policy.

Monitor ISL budget and complete Attendance and Billing paperwork. Communicate changes with Room and Board to Program Supervisor and Accounting Assistant.

Serve in a professional and responsible capacity as a representative of The Arc when communicating with neighbors, landlord, EMS, po...