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At Landis+Gyr, we're helping shape the future of energy-making it more intelligent, resilient, and sustainable.

As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.

Join Team Green and help shape the future of intelligent energy.

Job Summary

The Technical Implementation Engineer II serves as an escalation point for technical issues that are complex in nature which are escalated from the program support teams as well as internal teams. The position provides in-depth technical support by working across departments including Development, Engineering, SQA, Product Management, and Project Management. The Technical Implementation Engineer is responsible for driving a resolution to these technical issues, fully documenting the resolution in CRM, and cross-training other Technical Implementation Engineers.In addition, the position requires strong customer service skills and knowledge of utility business functions to support the Technical Implementation Manager with the deployment of company solutions for customers. The role also supports the company test environments and test lab and the associated suite of test cases and tests beta versions of company products to provide feedback to Engineering teams. 

Applicants must live in Canada and be fully bilingual in French/English.

Key Responsibilities and Accountabilities:

   Owns test environments and test lab to support the deployment organization 
   Create relevant use case scenarios and appropriate solutions to demonstrate how the GridStream system operates and supports improvements to the customer-facing test suite 
   Support System Acceptance Testing (SAT) for new customer deployments 
   Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable 
   Adhere to formal change control processes 
   Develop subject matter expertise in more than one technical domain beyond two-way electric AMI technology, such as security, battery storage, microEMS, Home Area Networking, Load Control, water and gas, dual head-end hybrid technology environments, MDMS, etc. 
   Ensure CRM tickets are full documented and resolved or escalated to appropriate support tier, within SLA guidelines. 
   Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly. 
   Support software installation activities for new releases and provide post-implementation support. 
   Identify and support process improvement opportunities and product improvements. 
   Test and support beta versions of software and identifies gaps in technical documentation such as release notes. 
   Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions.     
   Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects. 

Company Values:

   Supports and adheres to Company's core values. 
   Performs other duties or responsibilities as assigned or required. 
   Supports and adheres to Company's Code of Conduct and Ethics Policy. 
   Represents Company in a positive, professional manner when working with both internal and external customers.

Education and Experience:

   Bachelor of Science degree required with 2 to 5 years of related experience 
   Experience in working with solutions involving both software and hardware   
   Utility operations experience is a plus 
   Experience working closely with customers is preferred 
   Technical and Process certifications are a plus 

Preferred Qualifications: 

   High degree of analytical skills; able to complete methodical root cause analysis  
   Highly adaptable in a dynamic work environment 
   Accustomed to working in an environment driven by high standards for service and system delivery 
   Excellent team player; self-starter with the ability to work unsupervised  
   Experience with Oracle or SQL Server database a plus 
   Excellent written and oral communication skills 
   Self-motivated, proactive, able to work under stressful conditions 
   Demonstrate customer focus with proven ability to resolve customer issues appropriately 
   Strong customer communication and service skills 
   Experience with wireless technologies is a plus 
   Background in software quality testing desired 
   Utility domain knowledge preferred. 
   Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus 
   Ability to plan and maintain schedules.    
   Work with limited direct supervision. 
   Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions. 
   Ability to multitask and prioritize.  
   Ability to travel approximately 40%, including international travel.

Working Conditions/Physical Requirements:

   Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc. 
Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodation is provided for individuals with disabilities to perform the essential functions. 
Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others.   

As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $85,700 - $112,400 per year. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We're committed to shaping a better future for everyone. Join Team Green and be part of what's next in energy. #TeamGreen