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Desktop Support Jobs in Reston, VA (NOW HIRING)

System One

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Desktop Support Analyst (USC, ONSITE)

Washington, DC · On-site

$26.25 - $35.50/hr

Desktop Support Analyst Washington DC - 100% ONSITE Long Term Contract Per Federal contract U.S. Citizenship Required Must be able to pass enhanced background screen (criminal, financial, drug) for ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG Inc

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG Inc

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer-focused Desktop Support Technician, Senior to provide advanced end-user deskside and remote support for a ...

Leidos

Desktop Support Technician

Washington, DC · On-site

$34 - $38/hr

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for ...

Leidos

Desktop Support Technician

Mount Rainier, MD · On-site

$34 - $38/hr

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for ...

Leidos

Desktop Support Technician

Oxon Hill, MD · On-site

$34 - $38/hr

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for ...

IT Concepts, Inc

Tier 2 Desktop Support Analyst

Washington, DC · On-site

$26.25 - $35.50/hr

Kentro is hiring for a Tier 2 Desktop Support Analyst to support the Department of Commerce. Responsibilities: * Provide end-users exceptional Tier 2 desktop support, addressing hardware, software ...

LCG Inc

Desktop Support Technician, Senior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer-focused Desktop Support Technician, Senior to provide advanced end-user deskside and remote support for a ...

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer-focused Desktop Support Technician, Senior to provide advanced end-user deskside and remote support for a ...

Leidos

Desktop Support Technician

Alexandria, VA · On-site

$34 - $38/hr

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for ...

Leidos

Desktop Support Technician

Mount Vernon, VA · On-site

$34 - $38/hr

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for ...

Leidos

Desktop Support Technician

Washington Navy Yard, DC · On-site

$34 - $38/hr

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for ...

Leidos

Desktop Support Technician

College Park, MD · On-site

$34 - $38/hr

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for ...

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All JobsDesktop Support JobsDesktop Support Jobs in Reston, VA

Desktop Support information

See Reston, VA salary details

$14

$23

$34

How much do desktop support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for desktop support in Reston, VA is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $25.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Reston, VA? The most popular types of Desktop Support jobs in Reston, VA are:
What job categories do people searching Desktop Support jobs in Reston, VA look for? The top searched job categories for Desktop Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Desktop Support jobs? Cities near Reston, VA with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Reston, VA as of July 2026, with employment types broken down into 3% Locum Tenens, 93% Full Time, 3% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $49,694 per year, or $23.9 per hour.
Desktop Support Analyst (USC, ONSITE)

Desktop Support Analyst (USC, ONSITE)

System One

Washington, DC • On-site

$26.25 - $35.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

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Job description

Desktop Support Analyst

Washington DC - 100% ONSITE

Long Term Contract

Per Federal contract U.S. Citizenship Required

Must be able to pass enhanced background screen (criminal, financial, drug) for Public Trust clearance

W-2 or C2C


Application deadline: 7/31/2026


The posting below is for a 1st Shift Information Systems Analyst position, full-time ONSITE Washington DC campus. Our client is seeking a Desktop Support Analyst with strong experience to serve as part of a Tier 2/3 organization. This contractor position will be in support of the client's Desktop Support team and the analyst who fills this position will be required to work a set 1st shift schedule Monday - Friday.


The candidate should demonstrate strong technical knowledge with asset management experience. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential, including attention to detail in documentation procedures. This position may require on-call rotation responsibility for emergency hardware issues, occasional travel, weekend, and/or overtime work.


Technical Skills:

• At least Five years of overall IT experience, including a minimum of Five years of experience providing general desktop support with previous experience opening and maintaining support cases via enterprise IT service management, e.g. ServiceNow

• At least Five years’ experience with hands-on computer and printer hardware troubleshooting and support. Familiar with hardware component troubleshooting (motherboards, hard drives, RAM, etc).

• Experience working with OEM tech support, such as initiating tech support tickets and coordinating returns and exchanges with vendors. Experience with HP Warranty portal preferred.

• Experience with inventory management and logistical support. Working knowledge in hardware asset management in ServiceNow is preferred.

• At least Five years’ experience in with installing, configuring, and supporting Microsoft Windows 10/11 operating systems on laptops and desktop computers in a client/server environment.

• At least 5 years’ experience in supporting common applications, such as Microsoft 365; proficiency with imaging solutions for hardware deployment

• Experience with providing high level executive service to all clients.

• Strong interpersonal and communication skills who can work with people at various levels of the organization. This position will interface with clients via phone, Teams, e-mail, and in-person.

Demonstrated ability to concisely summarize and document client issues is required.

• Planning and executing activities using Excel and SharePoint.

o Excel skills should include how to use formulas including lookups and conditional statements

• Knowledge of smartphone support and administration, e.g. iPhones and iPads.

o Intune experience preferred.

• Strong skills using Service Now to create dashboards and queries to manage queues.

• Strong Level 1 network and VPN diagnosis and troubleshooting skills.

• Demonstrated analytical and problem-solving skills.

• BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE

• A+, MCDST, MTA, MOS, or similar certification is PREFERABLE


Company Description

System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.