ZipRecruiter

Log In

1

Desktop Support Jobs in Reston, VA (NOW HIRING)

Visionary Technology Consultants

Be Seen First

Desktop Support Specialist

Chantilly, VA · On-site

$20 - $30/hr

seeking someone join our Corporate IT team to provide best-in-class technical support across our Microsoft Windows 10 desktop environment. In this role, you will be a trusted partner to employees at ...

New

LCG Inc

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...

Core BTS

IT Desktop Support Technician

Ashburn, VA

$20 - $22/hr

Position Overview The IT Onboarding & Deployment Technician/Desktop Support resource will provide onsite support for new hire onboarding activities and desktop deployment services. This individual ...

Leidos

Desktop Support Technician

Bethesda, MD · On-site

$36 - $40/hr

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Carderock, MD as one of the key members of the Field Services team. The candidate will be responsible for ...

New

LCG, Inc.

Desktop Support Technician, Associate

Bethesda, MD · On-site

$21.50 - $27.50/hr

This role involves day-to-day support for desktops, laptops, mobile devices, and peripherals, ensuring compliance with federal security standards while delivering high-quality customer service to ...

CACI bv

DESKTOP SUPPORT TECHNICIAN - Tier 2

Washington, DC · On-site

$22.75 - $29/hr

CACI is seeking professional customer-oriented candidates to join our FEMA OCIO EUC Desktop Support team. The candidate will provide comprehensive Tier 2 on-site deskside support for FEMA HQ ...

Empower AI Inc.

Desktop Support Technician IV

Washington, DC · On-site

$23 - $29.25/hr

Provides technical support onsite or through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications ...

Empower AI Inc.

Desktop Support Technician IV

Washington, DC · On-site

$23 - $29.25/hr

Provides technical support onsite or through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications ...

Infoways

Desktop Support - Ashburn, VA

Ashburn, VA · On-site

Technical support for CSG desktops, applications, and hardware. * Hardware and software configuration and deployment. * User communication and documentation. * Ticketing system management.

Sparks Group

Level 2 Desktop Engineer

Washington, DC · On-site

$21 - $28/hr

Deliver second-level support for desktop systems, including laptops, desktops, mobile devices, and peripherals. * Diagnose and resolve complex technical issues escalated from Level 1 support.

Leidos

Desktop Manager

Bethesda, MD

$65K - $118K/yr

The Desktop Support Manager is a hands-on technical leader responsible for overseeing a team of approximately 10 junior to senior desktop engineers supporting a secure enterprise Windows environment.

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Jobs in Reston, VA

Desktop Support information

See Reston, VA salary details

$14

$23

$34

How much do desktop support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for desktop support in Reston, VA is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $25.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree often include roles like freelance software developers, sales managers, or specialized trades such as electricians or plumbers with experience. Success in these fields typically depends on skills, certifications, or building a strong client base rather than formal education.

What jobs pay $2000 a day?

Most jobs that pay $2000 a day typically require specialized skills, extensive experience, or high-level certifications. Examples include certain consulting roles, senior executive positions, specialized medical practitioners, or high-end freelance professionals in fields like law, finance, or technology. These roles often involve complex responsibilities and may require long hours or significant expertise.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Earning certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Reston, VA? The most popular types of Desktop Support jobs in Reston, VA are:
What job categories do people searching Desktop Support jobs in Reston, VA look for? The top searched job categories for Desktop Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Desktop Support jobs? Cities near Reston, VA with the most Desktop Support job openings:
Desktop Support jobs near you
Desktop Support Specialist

Desktop Support Specialist

Visionary Technology Consultants

Chantilly, VA • On-site

$20 - $30/hr

Full-time

Posted 2 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

seeking  someone  join our Corporate IT team to provide best-in-class technical support across our Microsoft Windows 10 desktop environment. In this role, you will be a trusted partner to employees at local offices, project sites, and remote locations, ensuring prompt resolution of hardware, software, and peripheral issues in alignment with established service level objectives. You will also collaborate closely with network, security, server, and voice teams to deliver hands-on support, while contributing to office and project site setups, decommissions, and asset management. This position offers the opportunity to apply your problem-solving expertise, improve IT processes, and support high-impact projects in a dynamic, team-oriented environment.

Key Responsibilities:

  • Stage, prepare, and deploy computers, peripherals, and devices to end users, ensuring accurate configuration and readiness
  • Provide break/fix support for end-user hardware, including laptops, desktops, workstations, printers, and peripherals
  • Troubleshoot and resolve software issues across Microsoft Windows 10/11, Office 365, Teams, and other COE (Common Office Environment) applications
  • Diagnose and resolve authentication issues, including 2FA, certificate, and CAC-related problems
  • Troubleshoot and resolve printing issues to minimize downtime and user disruption
  • Facilitate data migration between computers, ensuring secure and accurate transfer of information
  • Deliver support for virtual desktop environments, ensuring performance and accessibility
  • Provide technical support for A/V equipment and mission-critical videoconference meetings
  • Collaborate with network, security, server, and voice teams to support enterprise IT systems and initiatives
  • Perform high-level network troubleshooting and analysis; Cisco knowledge preferred
  • Assist with Microsoft server technologies and Dell server hardware as needed
  • Provide user support for IPT voice technologies and collaboration tools, including Microsoft Teams and Cisco Jabber
  • Partner with vendors and third-party support teams to resolve complex technical hardware and software issues
  • Contribute to process improvements and documentation to enhance service delivery and knowledge sharing

Basic Qualifications

Education & Experience:

  • Bachelor’s Degree and 3+ years of experience. Additional relevant experience may be accepted in lieu of a degree
  • Must be a US Citizen. Applicant selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
  • Strong knowledge of IT operations, responsibilities, processes, and procedures, with the ability to independently resolve technical issues
  • Proven ability to identify points of failure, bottlenecks, and areas for improvement, driving resolution in collaboration with IT teams
  • Excellent verbal and written communication skills, including the ability to draft user communications and knowledge base articles
  • Demonstrated commitment to providing outstanding customer service with a proactive, curious, and solutions-focused mindset
  • Highly dependable, organized, and accountable, with the ability to work independently while adhering to established guidelines
  • Effective interpersonal skills with the ability to communicate and collaborate across a wide variety of users and teams
  • Adaptable and flexible, with the capacity to support business needs across multiple office and project locations
  • Composed and professional under pressure, with the ability to maintain poise in high-stress situations
  • Motivated self-starter with a desire to continuously learn and improve technical and professional skills

Preferred Qualifications:

  • Linux systems administration experience


Company Description

Visionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.