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Desktop Support Jobs in Reston, VA (NOW HIRING)

Infojini Inc

Desktop Support

Washington, DC · On-site

$26.25 - $35.50/hr

... Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ...

Turn2Partners

Desktop Support Specialist

Arlington, VA · On-site

$80K/yr

Desktop Support Specialist Location: Arlington, VA (Hybrid) Clearance Requirement: U.S. Citizenship required; ability to obtain security clearance A fast-growing technology company supporting ...

Mindlance

Desktop Support

Washington, DC · On-site

Provide technical support to Client-managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of Client-standard software and hardware (including ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible for ...

Time Systems LLC

Desktop Support Technician

Arlington, VA

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA Security+ or equivalent About TIME Systems At TIME Systems, we are at the forefront of Technology ...

TIME Systems

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA Security+ or equivalent About TIME Systems At TIME Systems, we are at the forefront of Technology ...

Time Systems LLC

Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Desktop Support Technician Location- Pentagon, VA Clearance- Secret Certifications- CompTIA Security+ or equivalent About TIME Systems At TIME Systems, we are at the forefront of Technology ...

Infojini Inc

Desktop Support Analyst

Washington, DC · On-site

$26.25 - $35.50/hr

Desktop Support Analyst (1st Shift) Location: Washington, DC Duration: 12 months The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

KBR

Senior VIP Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Title: Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to provide dedicated onsite support for senior executives, business leaders, and their ...

KBR

Senior VIP Desktop Support Technician

Arlington, VA

$23.25 - $29.50/hr

Title: Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to provide dedicated onsite support for senior executives, business leaders, and their ...

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All JobsDesktop Support JobsDesktop Support Jobs in Reston, VA

Desktop Support information

See Reston, VA salary details

$14

$24

$34

How much do desktop support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for desktop support in Reston, VA is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $26.15 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Reston, VA? The most popular types of Desktop Support jobs in Reston, VA are:
What job categories do people searching Desktop Support jobs in Reston, VA look for? The top searched job categories for Desktop Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Desktop Support jobs? Cities near Reston, VA with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,481 per year, or $24.3 per hour.

Desktop Support

Infojini Inc

Washington, DC • On-site

$26.25 - $35.50/hr

Contractor

Re-posted 24 days ago

Job description

Job Description

The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 (including Outlook 2010), Active Directory, Microsoft Lync/Skype for Business, HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The successful candidate will be expected to interface with internal customers and various technical support teams.  The demonstrated ability to follow standard operating procedures and processes is essential.

Qualifications

1. At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.

3. Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.

5. Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources.

7. Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.

9. Strong interpersonal and communication skills who can work with people at various levels of the organization.

Additional Information

A+, MCDST, MTA, MOS, or similar certification is PREFERABLE
This position may require weekend and/or overtime work. 

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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