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Desktop Support Jobs in Reston, VA (NOW HIRING)

DANE LLC

Desktop Support Admin

Chantilly, VA

$62K - $67K/yr

As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible for ...

Infojini Inc

Desktop Support Analyst

Washington, DC

$26.25 - $35.50/hr

Desktop Support Analyst (1st Shift) Location: Washington, DC Duration: 12 months The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD · On-site

$30 - $38/hr

Desktop Support Technician, Senior Clearance: Public Trust Onsite: 4 Days Position Summary: LCG is seeking a Senior Desktop Support Technician to provide support to end users on a variety of issues.

LCG Inc

Desktop Support Technician, Senior

Bethesda, MD · On-site

$30 - $38/hr

Desktop Support Technician, Senior Clearance: Public Trust Onsite: 4 Days Position Summary: LCG is seeking a Senior Desktop Support Technician to provide support to end users on a variety of issues.

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD · On-site

$30 - $38/hr

Desktop Support Technician, Senior Clearance: Public Trust Onsite: 4 Days Position Summary: LCG is seeking a Senior Desktop Support Technician to provide support to end users on a variety of issues.

TechWish

Desktop Support

Merrifield, VA

$20.25 - $25.75/hr

Description: 100% on site (Headquarters) o Tier 1 or Tier 2 diagnostics and troubleshooting experience with hardware and software o Familiarity with PC, Laptop, and Thin Client devices o Experience ...

LCG Inc

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG Inc

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for ...

Leidos

Desktop Support Technician

Arlington, VA · On-site

$35 - $39/hr

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for ...

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD

$21.50 - $27.50/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer-focused Desktop Support Technician, Senior to provide advanced end-user deskside and remote support for a ...

LCG Inc

Desktop Support Technician, Senior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer-focused Desktop Support Technician, Senior to provide advanced end-user deskside and remote support for a ...

LCG, Inc.

Desktop Support Technician, Senior

Bethesda, MD

$21.50 - $27.50/hr

Desktop Support Technician, Senior Job Summary: We are seeking a highly skilled and customer-focused Desktop Support Technician, Senior to provide advanced end-user deskside and remote support for a ...

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All JobsDesktop Support JobsDesktop Support Jobs in Reston, VA

Desktop Support information

See Reston, VA salary details

$14

$23

$34

How much do desktop support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for desktop support in Reston, VA is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $25.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree often include roles like freelance software developers, sales managers, or specialized trades such as electricians or plumbers with experience. Success in these fields typically depends on skills, certifications, or building a strong client base rather than formal education.

What jobs pay $2000 a day?

Most jobs that pay $2000 a day typically require specialized skills, extensive experience, or high-level certifications. Examples include certain consulting roles, senior executive positions, specialized medical practitioners, or high-end freelance professionals in fields like law, finance, or technology. These roles often involve complex responsibilities and may require long hours or significant expertise.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Earning certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.
More about Desktop Support jobs
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Desktop Support jobs near you
Desktop Support Admin

Desktop Support Admin

DANE LLC

Chantilly, VA

$62K - $67K/yr

Full-time

PTO

Posted 4 days ago

Job description

Description:

Our commitment to employee retention is multifaceted: from respectful treatment and aggressive PTO (from day 1) to expansive benefits and continuous learning opportunities, we create a workplace where you can thrive and be your best.  
 
We are seeking a skilled and motivated DSS System Administrator to join our dynamic team. As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support Services to the Department of State consolidated Bureaus.  You will be responsible for managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers. These requests pertain to ClassNet and OpenNet workstations & laptops, operating system support, applications and software, monitors, network printers, digital senders, and other peripheral devices within the Department of State consolidated Bureaus. 

Details: 
Location: Washington DC - Onsite
Job Type: Full Time 
Education: Associate degree or equivalent experience 
Experience: Minimum 5 years of experience working as DSS System Administrator 
Clearance: Must hold Active DoD Secret Clearance or higher to be eligible 

Duties and Responsibilities:

  • Performs system administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
  • Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
  • Analyze, evaluate, and test software and hardware in response to issues identified by the customer.
  • Support in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities.
  • Mitigate identified security issues.
  • Research and troubleshoot identified issues. Document ticket.  Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.
  • Prepare and maintain activity and progress reports regarding support activities.
  • Act to coordinate activities across support agencies to deliver support services to customers.  
  • Manage and track escalations to ensure timely resolution of customer issues.
  • Contribute to identifying improvements in the support of hardware, software, or infrastructure related services.
  • Work to meet program service level agreements (SLA's) to resolve customer issues.
  • Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.
  • Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.
  • Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
  • Conduct diagnostic troubleshooting and repair for microcomputer devices
  • Install hardware and software application on a myriad of computer devices
Requirements:

  • Associate Degree 
  • One or more industry standard certifications- A+, Security+, Network+; etc. (Preferred)
  • Must have Active Secret or Higher Clearance
  • Minimum of 5 years of experience
Qualifications:

  • Must live in the local DMV area and be able to reliably commute to DC daily. 
  • Must have an Associate's Degree or higher in computer science or a related field. 
  • Minimum 5 years of experience providing Desktop support. 
  • Must hold Active DoD Secret Clearance or higher  
  • One or more industry-standard certifications- A+, Security+, Network+; etc. preferred  
  • Must have working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.  
  • Must have experience providing Tier 1 and 2 technical support with hardware and software.  
  • Must have excellent attention to detail.  
  • Must have a strong working knowledge of computer terms

Physical Requirements:  
 
  • Must be able to move/handle equipment up to 30 pounds  

DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.