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Desktop Support Jobs in Macon, GA (NOW HIRING)

First Quality Retail Services

End User Tech

Macon, GA · On-site

Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops. * Providing one on one assistance to the end user regarding the technical flaw, either by phone, emails ...

New

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Offer after-hours support for critical incidents or projects as needed. * Identify root causes of ... Install, maintain, and troubleshoot devices, including desktops, laptops, printers, scanners, and ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Offer after-hours support for critical incidents or projects as needed. * Identify root causes of ... Install, maintain, and troubleshoot devices, including desktops, laptops, printers, scanners, and ...

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Desktop Support information

See Macon, GA salary details

$13

$22

$31

How much do desktop support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for desktop support in Macon, GA is $22.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $23.75 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Macon, GA?

The most popular types of Desktop Support jobs in Macon, GA are:

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For Desktop Support jobs in Macon, GA, the most frequently searched job titles are:

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The top searched job categories for Desktop Support jobs in Macon, GA are:

What cities near Macon, GA are hiring for Desktop Support jobs?

Cities near Macon, GA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Macon, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,811 per year, or $22 per hour.

Restaurant IT Support (Mobile Position) OTP

McDonald's

Fort Valley, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

McDonald's rating

5.1

Company rating: 5.1 out of 10

Based on 11,108 frontline employees who took The Breakroom Quiz

60th of 107 rated fast food restaurants

Job description

DO YOU WANT TO USE YOUR EXPERIENCE IN RESTAURANT TECHNOLOGY ?
The Operations Technology Person (OTP) is responsible for repairing and maintaining the technology equipment in our 21 restaurants. The right candidate will be able to:
*THIS IS NOT A HELP DESK POSITION
  • Perform certain self-installs and OS upgrades
  • Troubleshoot POS technology issues
  • Provide the necessary resources, tools, & support as new technologies and initiatives are deployed
  • Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment
  • Ensure proper cable management
  • Effectively communicate technology issues, outcomes, needs, and costs weekly
  • Set up new hire accounts; reset passwords as necessary
  • Flexible availability as some upgrades or equipment replacement must be completed during late evenings or early mornings
  • Must be available to troubleshoot on-site or over the phone
  • Ability to lift up to 50 pounds
  • Weekend work may be required occasionally
  • Prior experience not required but preferred
  • Transportation absolutely required
  • Previous experience as a Restaurant OTP is required

Starting salary is negotiable based on experience
Must be 18 to apply!
Benefits:
  • Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
  • Medical, dental, and vision coverage
  • Short and Long-Term Disability, life, and accident insurance (reduced premiums)
  • Gas and car maintenance allowance
  • Cellphone reimbursement or company phone
  • Paid vacation (when eligible)
  • 401(k) (when eligible) - a company contribution is included

Additional Info:
This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.
By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

What McDonald's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About McDonald's

Sourced by ZipRecruiter

What began as a small drive-in restaurant in San Bernardino, California and has grown into an American icon that proudly serves 63 million customers every day around the globe. While much has changed over the last six decades, Ray Kroc's original commitment to Quality, Service, Cleanliness and Value has endured and made McDonald's a trusted favorite for over 65 years.

Industry

Food services and drinking places and restaurants

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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