Desktop Support Jobs in Calgary, AB (NOW HIRING)

From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you'll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.

As an IT Administrator, you'll be the go-to tech expert for a portfolio of clients, keeping their systems running smoothly, finding ways to make their technology better, and jumping in when support is needed. You'll work hands-on with client environments, build strong relationships, and make a real impact on how clients experience their technology.

At SysGen, you're not just starting a job; you're logging into a team that's wired for collaboration, cloud-level fun, and big ideas that never crash.

Life at SysGen - Perks & Benefits (What's in it for you?)

• Earn More: Competitive salary plus performance-based compensation.
• Vacation Your Way: Take advantage of our unique Double Dip vacation program.

• Live Well: Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
• Culture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
• Get Rewarded: EVERYONE is eligible to win President's Club and join an all expenses paid trip the trip (last time it was to Mexico!)
• Grow Your Career: Paid training and development to help you level up.
• Make Your Mark: We're a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.

• Join a Winning Team: SysGen is diverse, innovative, and recognized with multiple awards, such as:

• • Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
    
  • Cloud Tango's Top Managed Service Providers Canada (Last 2 consecutive years)
    
  • Canada's Top 100 & MSP500 Small & Medium Employers (7 Years in a row)
    
  • Alberta's Top 75 Employers (3 Years)
    
  • Canada's Top Growing Companies by The Globe and Mail (3 Years)
    

Role & Responsibilities

• Monitor, maintain, and optimize client systems, applications, and network environment
• Efficiently respond to client needs and troubleshoot or escalate issues as required
• Provide remote support for remote users
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services
• Provide level:1, 2 & 3 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)
• Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
• Provide Level - 1, 2, & 3 server / database administration
• Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
• Install and configure Windows Desktop
• Check events and logs and escalate issues as required
• Complete weekly and monthly Service Level Agreement tasks
• Create and manage user network accounts
• Monitor backup / storage (SAN, NAS)

Requirements

• Diploma or Degree in Computer Science or Information Technology
• 3-5+ years experience supporting SMB networks and systems
• Fundamental knowledge or exposure to the following technologies:
  • Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
  • Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP
• Excellent customer service skills
• Highly proficient at identifying user and system issues and resolving or escalating
• Proficient in configuring and deploying Microsoft Office Applications including Office 365
• Ability to effectively prioritize and manage multiple tasks
• Strong troubleshooting skills
• CompTIA training
• Microsoft Level 1: Fundamentals (MTA) Certification
• Highly proficient in remote access and conferencing tools
• Valid drivers license and vehicle

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.