ZipRecruiter

Log In

1

Desktop Support Technician Level 1 Jobs (NOW HIRING)

F2Onsite

Be Seen First

Desktop Support Technician

Salem, VA · On-site

$28 - $30/hr

Position Summary We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Bethlehem, PA · On-site

$20 - $23/hr

Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities ...

New

Nusenda

Desktop Support Technician

Albuquerque, NM · On-site

$19.75 - $25/hr

As a Desktop Support Technician, you will be responsible for providing entry level technical ... level agreements. What you'll need: * One to three years of similar or related experience.

TEKsystems

Desktop Support Technician

Ashland, KY · On-site

$19 - $23/hr

Minimum of 1-2 years of desktop support, technical support, or help desk experience. * Experience ... Experience Level Intermediate Job Type & Location This is a Contract position based out of Ashland ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Mesquite, TX · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Murfreesboro, TN · On-site

$20 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Deliver first- and second-level technical support to end users for hardware, software, and ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsDesktop Support Technician Level 1 Jobs

Desktop Support Technician Level 1 information

See salary details

$13

$22

$32

How much do desktop support technician level 1 jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for desktop support technician level 1 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a desktop support technician level 1?

A Desktop Support Technician Level 1 is an entry-level IT professional responsible for providing basic technical support and troubleshooting for computer systems, software, and hardware within an organization. They typically handle tasks such as installing software, setting up new computers, resolving simple technical issues, and assisting users with day-to-day IT problems. Level 1 technicians often escalate more complex issues to higher-level support teams. Their primary goal is to ensure that end-users experience minimal disruption in their work due to technical problems.

What are the key skills and qualifications needed to thrive as a desktop support technician level 1?

To thrive as a Desktop Support Technician Level 1, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help technicians address user issues efficiently and professionally. These skills ensure timely resolution of technical problems, minimize downtime, and provide a positive support experience for end users.

What are some typical challenges a desktop support technician level 1 might face during their daily work, and how can they effectively address them?

Desktop Support Technician Level 1 professionals often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing multiple service requests, and communicating technical solutions to users with varying levels of IT knowledge. To handle these challenges effectively, technicians should prioritize strong organizational skills, maintain clear and patient communication, and continually update their technical knowledge. Collaborating with more experienced team members and utilizing internal knowledge bases can also help resolve complex issues efficiently.

What is the difference between Desktop Support Technician Level 1 vs Help Desk Technician?

AspectDesktop Support Technician Level 1Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentOn-site support for hardware/software issuesRemote and on-site support, often via phone or ticketing systems
Employer UsageIT departments in various industries, corporate officesHelp desks in IT service providers, corporate support centers
Search/Comparison IntentUnderstanding entry-level hardware/software support rolesClarifying support scope and responsibilities

Both roles are entry-level IT support positions requiring similar certifications like CompTIA A+. Desktop Support Technicians typically work directly on hardware and software issues on-site, while Help Desk Technicians often handle remote support and troubleshooting. The roles overlap in skills and environment but differ mainly in support scope and interaction methods.

How to become a desktop support technician level 1?

To become a Desktop Support Technician Level 1, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and gaining experience through internships or entry-level IT roles is beneficial.

Is desktop support technician level 1 a good entry level job?

A Desktop Support Technician Level 1 is generally considered a good entry-level position for those starting in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical support. It often requires basic knowledge of operating systems, networking, and common tools like ticketing systems, making it suitable for beginners seeking to develop technical skills and certifications such as CompTIA A+.

What cities are hiring for Desktop Support Technician Level 1 jobs?

Cities with the most Desktop Support Technician Level 1 job openings:

What are popular job titles related to Desktop Support Technician Level 1 jobs?

For Desktop Support Technician Level 1 jobs, the most frequently searched job titles are:

Desktop Support Technician Level 1 jobs near you
Infographic showing various Desktop Support Technician Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Technician

Salem, VA • On-site

F2Onsite
51 - 200 employees
Learn more about F2Onsiteexternal

$28 - $30/hr

Contractor

Medical, Dental, Vision

Posted 20 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Position Summary

We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting Windows desktops, laptops, printers, and end users.


Responsibilities

  • Provide Level 2 desktop and end user support for hardware and software issues.
  • Configure, deploy, image, and troubleshoot desktop and laptop computers.
  • Support Windows 10/11 and Microsoft 365 applications.
  • Troubleshoot printers, peripherals, docking stations, and other endpoint devices.
  • Perform IMAC (Install, Move, Add, Change) activities.
  • Diagnose and resolve hardware, software, and basic network connectivity issues.
  • Assist with workstation deployments, hardware refreshes, and office moves.
  • Support conference room technology and peripheral devices as needed.
  • Create and update support tickets with detailed documentation.
  • Coordinate with remote support teams and escalate issues when appropriate.
  • Deliver exceptional customer service while supporting end users onsite.

Required Skills

  • 2+ years of Level 2 Desktop Support or End User Support experience.
  • Strong Windows 10/11 troubleshooting skills.
  • Experience supporting Microsoft Office/Microsoft 365.
  • Hardware break/fix and deployment experience.
  • Experience with printer and peripheral support.
  • Basic Active Directory knowledge (user accounts, password resets, group membership).
  • Basic networking knowledge (TCP/IP, DNS, DHCP, connectivity troubleshooting).
  • Excellent communication and customer service skills.
  • Ability to work independently in a fast-paced environment.


Preferred Skills

  • Experience with SCCM, Intune, or Microsoft Endpoint Manager.
  • Experience with ServiceNow or another ITSM platform.
  • Experience supporting enterprise environments.


Contract Details

  • Location: Salem, VA
  • Duration: 12-month contract
  • Schedule: Monday–Friday during business hours (40 hours/week)
  • Potential for contract extension based on performance and business needs.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

F2ONSITE logo

About F2ONSITE

Sourced by ZipRecruiter

Donny F. Lauderback Founded F2OnSite in 2007, joined shortly thereafter by F. Jonathan Poole, and Created what is now the Fastest Growing onsite IT Services Company in the United States. The Company is located in the popular Legacy Center in Plano, Texas, and has Regional presence in Boston MA, Austin TX, Miami FL, and Charlotte NC, and with hundreds of Technical Employees throughout the Country. F2OnSite operates in more than 40 states across the country, Performing Service at hundreds of locations each day.

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2007

Social media

FacebookTwitter

View All F2ONSITE Jobs