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Desktop Support Technician Level 1 Jobs (NOW HIRING)

Insight Global

Desktop Support Technician

Paramus, NJ · On-site

$19 - $21/hr

Insight Global is seeking a Desktop Support Technician to provide hands-on technical support for ... Experience resolving Level 1 and Level 2 technical issues, documenting resolutions, escalating ...

Posted today

TEKsystems

Level One Desktop Support

Burlington, NJ

$16 - $22/hr

Description We are seeking a Level One Desktop Support Technician to join a major retail environments Desktop Services team on a contract to perm basis. This is an elevated desktop support role ...

Quantam

Desktop Support Technician

Frankfort, KY · On-site

$17.50 - $22.25/hr

We are currently seeking a Desktop Support Technician. We're seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service. Candidate will work on installation ...

Artius Solutions

Desktop Support Technician

Saint Paul, MN · On-site

$20.50 - $26/hr

... Positions 1 Job Overview We are seeking an experienced Desktop Support Technician to deliver ... Required Skills & Experience * 5+ years of enterprise-level desktop engineering and technical ...

Quantam

Desktop Support Technician

Frankfort, KY · On-site

$17.50 - $22.25/hr

We have one open Desktop Support Technician position with our client's Field Services Branch in Frankfort, KY. The position will be located at 275 East Main Street, Frankfort, KY 40601. The ...

On-Demand Group

Desktop Support Technician

Edina, MN · On-site

$23 - $29/hr

Desktop Support Technician Engagement Type: Contract-to-hire (6-month contract, with intent to ... Level 1 service desk team on escalations and shared workload - Assist with pilots for new ...

New

Revel Staffing

Desktop Support Technician

Seattle, WA · On-site

$60 - $80/hr

We are seeking a full-time Desktop Support Technician to support and maintain computer systems ... Some college-level coursework in computer science, information technology, or related field ...

Insight Global

IT Desktop Support Technician

Manhattan, NY · On-site

$22 - $26/hr

... level employees and will be working independently for the most part. Must Haves: * 1+ year as a ... Desktop Support Technician * Strong hardware/software support for desktop, laptop & mobile devices

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Desktop Support Technician Level 1 information

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How much do desktop support technician level 1 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for desktop support technician level 1 in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a desktop support technician level 1?

A Desktop Support Technician Level 1 is an entry-level IT professional responsible for providing basic technical support and troubleshooting for computer systems, software, and hardware within an organization. They typically handle tasks such as installing software, setting up new computers, resolving simple technical issues, and assisting users with day-to-day IT problems. Level 1 technicians often escalate more complex issues to higher-level support teams. Their primary goal is to ensure that end-users experience minimal disruption in their work due to technical problems.

What are the key skills and qualifications needed to thrive as a desktop support technician level 1?

To thrive as a Desktop Support Technician Level 1, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help technicians address user issues efficiently and professionally. These skills ensure timely resolution of technical problems, minimize downtime, and provide a positive support experience for end users.

What are some typical challenges a desktop support technician level 1 might face during their daily work, and how can they effectively address them?

Desktop Support Technician Level 1 professionals often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing multiple service requests, and communicating technical solutions to users with varying levels of IT knowledge. To handle these challenges effectively, technicians should prioritize strong organizational skills, maintain clear and patient communication, and continually update their technical knowledge. Collaborating with more experienced team members and utilizing internal knowledge bases can also help resolve complex issues efficiently.

What is the difference between Desktop Support Technician Level 1 vs Help Desk Technician?

AspectDesktop Support Technician Level 1Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentOn-site support for hardware/software issuesRemote and on-site support, often via phone or ticketing systems
Employer UsageIT departments in various industries, corporate officesHelp desks in IT service providers, corporate support centers
Search/Comparison IntentUnderstanding entry-level hardware/software support rolesClarifying support scope and responsibilities

Both roles are entry-level IT support positions requiring similar certifications like CompTIA A+. Desktop Support Technicians typically work directly on hardware and software issues on-site, while Help Desk Technicians often handle remote support and troubleshooting. The roles overlap in skills and environment but differ mainly in support scope and interaction methods.

How to become a desktop support technician level 1?

To become a Desktop Support Technician Level 1, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and gaining experience through internships or entry-level IT roles is beneficial.

Is desktop support technician level 1 a good entry level job?

A Desktop Support Technician Level 1 is generally considered a good entry-level position for those starting in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical support. It often requires basic knowledge of operating systems, networking, and common tools like ticketing systems, making it suitable for beginners seeking to develop technical skills and certifications such as CompTIA A+.

What cities are hiring for Desktop Support Technician Level 1 jobs?

Cities with the most Desktop Support Technician Level 1 job openings:

What are popular job titles related to Desktop Support Technician Level 1 jobs?

For Desktop Support Technician Level 1 jobs, the most frequently searched job titles are:

Desktop Support Technician Level 1 jobs near you
Infographic showing various Desktop Support Technician Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Level 1 Desktop Support Technician

Arlington, TX

Burnetts Staffing
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Burnetts Staffingexternal

$24.15 - $28.84/hr

Full-time

Medical, Dental, Vision

Posted 6 days ago

Job description

Now hiring a Desktop Support Technician in Arlington, Texas! We’re looking for a hands-on Desktop Support Technician who thrives in a fast-paced environment and enjoys solving real-world tech challenges. In this role, you’ll be the first line of defense for hardware and software issues, ensuring smooth day-to-day operations across the organization. You’ll handle everything from setting up new devices and troubleshooting network hiccups to guiding users through software transitions and documenting system changes. You’ll also play a key role in evaluating new tools, training staff, and supporting our growing infrastructure—including participating in our rotating on-call schedule. If you’re someone who enjoys variety, autonomy, and making a visible impact, this is the role for you.
 
 
Requirements: 
  • At least 2 years of hands-on experience in desktop support or IT operations
  • Must reside in the Dallas-Fort Worth area of Texas
  • Strong communication skills with the ability to simplify complex tech for everyday users
  • Proven track record of diagnosing and resolving technical issues efficiently
  • Comfortable juggling multiple tasks and prioritizing under pressure
  • Familiarity with basic networking concepts and operating systems
  • A mindset geared toward continuous improvement and proactive problem-solving 
  • Team-oriented with a customer-first attitude
  • Willing to travel occasionally once hired full-time
  • Associate degree or higher in computer science, IS, or related field
  • Prior experience in Helpdesk, IT, or similar technical role
 
Hours: Monday – Friday, 9:00am – 5:00pm 
 
Benefits: 
  • Complete health insurance
  • 401(k) matching
  • Paid holidays
 
Pay Rate: $24.15-$28.84 / hr  
 
For immediate consideration, apply now!
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