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Desktop Support Manager Jobs in Sumter, SC (NOW HIRING)

Abacus Technology

Network Administrator II

Sumter, SC · On-site

Monitor NOSC network and systems status using NOSC standard network management platforms and ... Provide desktop\client support for NOSC unclassified, classified, and coalition networks to include ...

American Chillers LLC

Chiller Support Technician

Columbia, SC · On-site

$20 - $27.25/hr

  • Retirement

  • PTO

The Role We're hiring a Chiller Support Technician - a sharp, driven technical person who becomes the backbone behind our product once it leaves the floor. You'll help customers and field technicians ...

American Chillers LLC

Chiller Support Technician

Columbia, SC

$20 - $27.25/hr

  • Retirement

  • PTO

The Role We're hiring a Chiller Support Technician - a sharp, driven technical person who becomes the backbone behind our product once it leaves the floor. You'll help customers and field technicians ...

American Chillers LLC

Chiller Support Technician

Columbia, SC · On-site

$20 - $27.25/hr

  • Retirement

  • PTO

The Role We're hiring a Chiller Support Technician -- a sharp, driven technical person who becomes the backbone behind our product once it leaves the floor. You'll help customers and field ...

U.S. Navy

IT Support Specialist

Sumter, SC

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Wedgefield, SC

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Sumter, SC

Desktop Support Manager information

See Sumter, SC salary details

$13

$32

$53

How much do desktop support manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support manager in Sumter, SC is $32.21, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $42.84 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.
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Cities near Sumter, SC with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Sumter, SC as of June 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $67,006 per year, or $32.2 per hour.

Network Administrator II

Abacus Technology

Sumter, SC • On-site

Full-time

Re-posted 25 days ago

Job description

Overview

Abacus Technology is seeking a Network Administrator to provide technical support for the AFCENT Network Operations and Security Center (NOSC) at Shaw AFB.  This is a full-time position.

Responsibilities
  • Provide administration, installation, operation, and maintenance support on applications, systems and infrastructure equipment supporting all the NOSC unclassified, classified and coalition networks.
  • Monitor the security posture (STIG compliance, patching, vulnerability mitigation, and end-point protection compliancy) of the NOSC networks devices and systems.
  • Execute remediation actions to ensure proper STIG compliance, patching, vulnerability mitigation and end-point protection compliancy of NOSC networks devices and systems.
  • Maintain server room including enforcing and monitoring equipment installations, proper cable maintenance, and cleanliness.
  • Engineer and maintain network layer architecture and systems design to include architecture diagrams and rack elevation drawings.
  • Monitor NOSC network and systems status using NOSC standard network management platforms and remediate outages and events, as required.
  • Coordinate ASIs for any scheduled maintenance and maintain updates of all spare parts and components of the NOSC domain.
  • Conduct and monitor data backup and recovery for servers and applications IAW local NOSC policies and procedures.
  • Respond and resolve tickets and incidents in accordance with local NOSC policies and procedures.
  • Provide desktop\client support for NOSC unclassified, classified, and coalition networks to include desktop imaging, hardware/software troubleshooting, and peripheral installation and support.
  • Create and maintain standard and elevated user accounts to include cloud mail accounts.
  • Coordinate with and assist equipment custodian to complete equipment inventories, prepare equipment for disposition and disposal via DLA and DRMO procedures and guidelines.
  • Control, safeguard, configure, and provide touch maintenance of encryption devices.
  • Participate in new technology rollouts on the NOSC domain/networks.
  • Provide technical and general O&M support.
Qualifications

3+ years experience in systems and network support.  Associate's degree in a related field.  Additional years of experience may be substituted for degree requirements.  Must be Security+ certified (or hold an equivalent certification in compliance with DoD 8570 IAT Level II).  Must be Network+ or CCNA certified.  Must be VCTA certified.  Must be Linux+ or RHCSA certified.  Must hold the ITIL v5 Foundations certification or be able to obtain the certification within 60 days of hire.  Experience providing LAN/WAN support.  Experience with firewall administration.  Able to apply network engineering concepts and all layers of the OSI and DOD TCP/IP model.  Experience supporting DoD projects.  Must have strong communication skills and be able to interact professionally within all levels of an organization.  Must be able to occasional on-call or after hours support on a rotational basis.  Must be able to travel to CONUS or OCONUS sites to provide TDY support.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Employment Type: OTHER

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