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Desktop Support Manager Jobs in Aiken, SC (NOW HIRING)

TECEZE

Manufacturing Desktop Support Engineer

Aiken, SC · On-site

We are looking for a Technical Desktop Engineer to provide technical support and assistance to end ... Manage user accounts, password resets, and access requests * Log, track, and update tickets in the ...

Robert Half

Help Desk/Desktop Support Analyst

Augusta, GA · On-site

$19 - $22/hr

We are looking for a reliable Help Desk/Desktop Support Analyst to provide front-line technical ... Experience documenting and managing incidents through a service desk ticketing system * Strong ...

RIT Solutions

Customer Service Engineer

Augusta, GA · On-site

Perform imaging, desktop support, adds/moves and changes. Installing OS patch installation/patch ... Providing user management account support where Elevated Privileges (EP) may be required.

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Aiken, SC

Desktop Support Manager information

See Aiken, SC salary details

$12

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$51

How much do desktop support manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for desktop support manager in Aiken, SC is $30.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $40.91 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Aiken, SC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $64,048 per year, or $30.8 per hour.

Manufacturing Desktop Support Engineer

TECEZE

Aiken, SC • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description:

We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.

Key Responsibilities:

  • Provide Level 1 and Level 2 technical support to end users
  • Troubleshoot desktop, laptop, printer, and software issues
  • Resolve Windows and Office 365-related problems
  • Manage user accounts, password resets, and access requests
  • Log, track, and update tickets in the ticketing system
  • Escalate complex issues to the appropriate teams
  • Support hardware installations, upgrades, and replacements
  • Maintain documentation of incidents and resolutions

Required Skills:

  • Experience in Help Desk or Technical Support
  • Knowledge of Windows operating systems and Microsoft Office
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Experience with Active Directory and user account management
  • Familiarity with ticketing tools such as ServiceNow or Jira
  • Good troubleshooting and communication skills.


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